- •Contents
- •Передмова
- •Unit 1. Career. Business plan Career Choices – 4 Steps to a Fulfilling Career
- •1. Understand Yourself
- •2. Understand Your Options
- •3. Connect Your Information
- •4. Make it Happen
- •Ten ways to improve your career
- •What Is Career Planning?
- •225 West 70 Street
- •Your Name
- •What is Electronic Commerce?
- •How make online business more successful?
- •What is e-commerce?
- •Explain the differences between such types of e-commerce as: Customer to Business and Business for Customer.
- •Worry for retailers as web shopping clicks into place
- •Format of formal email
- •Sample of email
- •Unit 3. Companies
- •Types of companies
- •Departments
- •A matter of choice
- •Start-up and growth
- •Unit 4. Teamworking
- •Meeting techniques
- •Types of Meetings.
- •Informing Meetings
- •Team role are specific and interdependent
- •In the office…
- •Unit 5. Selection. Job advertisements ... Rather than complaining, take some advice from Jim Rohn: “Things will get better for you, when you get better.”
- •Job adverts How to design and write effective job advertisements - tips and techniques
- •Job adverts no-nos
- •Alternative job advertising and recruitment methods
- •Exit interviews - responsibilities, process and outcomes
- •Sample Cover Letter
- •Unit 6. Managing people
- •Who are the people?
- •Personal Characteristic
- •The world of work
- •Unit 7. Employee ralations
- •Employee relations seeks to:
- •To meet these goals, the employee relations staff provide the following functions:
- •What is employee relations
- •What is Employee Relations?
- •Interesting fact:
- •A conflict which was handled well
- •A conflict which was handled badly.
- •Conflict Resolution – Effectively Handling Conflict
- •Routing claim
- •1147 Akron Road, Wooster, Ohio 44691-6000, 330 264-6464, www.Rubbermaid.Com
- •Unit9. Dealing with customers
- •Proactive Customer Service
- •Overcoming Obstacles
- •Personal Touch
- •Reliability
- •6 Keys to Improving Your Team’s Customer Service Skills
- •2. Look at every touchpoint
- •3. Improve your customer interactions
- •4. Enhance your customer service strategy
- •5. Make sure your reps are engaged
- •6. Give your customers a way to provide feedback
- •Vocabulary
- •Unit 10. Human resources department
- •Human resources staff training
- •Identification
- •Role and importance of human resources
- •Unit 11. Work with documents. Planning and structure
- •Speaking Speak about the importance of well-organized system.
- •The 13 Documents You Need to Start Your hr Department
- •1. Start with job profiles
- •2. Use the profiles to create a hierarchal structure of your company
- •3. Create a business staffing plan
- •4. You need a system
- •5. Devise a salary structure document
- •6. Create a compensation and benefits document
- •7. When do your employees get time off?
- •8. A way to measure performance
- •9. Travel and Expenses Tracking
- •10. Time and Attendance is as important as you make it
- •11. The end of the road
- •12. Training and Development
- •13. Job Description Template
- •Managing Information Efficiently
- •Benefits of Human Resources Document Management:
- •Task. Warning Notice to an Employee for Unsatisfactory Performance Template
- •Unit 12. Public relations
- •Public Relations
- •Unit 13. Advertising Many a small thing has been made large by the right kind of advertising.
- •What is advertising?
- •Importance of advertising
- •Managing advertising decisions
- •Brand history
- •Unit 14. Types of presentations. The main elements of public speech
- •Delivery Tips
- •Unit 15. Negotiating
- •The art of negotiating
- •Different kinds of negotiations
- •Internal negotiations
- •Unit 16. Manager
- •Clever tactics for brilliant young managers
- •Some advices
- •Kinds of managers
- •Top managers
- •Middle Managers
- •First-line managers
- •What is Memorandum?
- •Unit 17. Information management
- •How about now?
- •Information technology is speeding up business decision-making and creating a real-time economy, says Ludwig Siegele
- •Instant gratification
- •Unit18. Data. Information. Knowledge
- •Information
- •Learning - from the individual to the organisation
- •Forms of information
- •Data. Information. Knowledge
- •Information:
- •Teleconferencing and videoconferencing
- •Unit 19. Communicating information
- •Planning and Structuring Your Document
- •Unit 20. Great ideas. Information processing
- •Ferrari attraction
- •If all goes to plan, Florida’s sweetest and juiciest oranges will soon grow in Punjab.
- •2015, Local officials estimate.
- •Million Dollar Homepage
- •Business meetings
- •Identify the purpose of the meeting.
- •If the meeting was routine and informal, follow it up with a memorandum summarizing the major points of the meeting. For more formal meetings, prepare and distribute minutes.
- •Unit 21. Information resources
- •Background information resources
- •Almanacs
- •Bibliographies
- •Biographical resources
- •Internet
- •How Does Human Resources Get Previous Employer Information?
- •Complete the sentences (Active or Passive Voice). Use Simple Past.
- •20. Complete the sentences (Active or Passive Voice). Use Future I.
- •Tools and Techniques of Information Distribution
- •Publication distribution
- •Banners
- •Chalking
- •Signage Standards
- •1. More isn’t always better.
- •2. Know your audience.
- •3. Integrate multimedia.
- •4. Create a buzz.
- •5. Take advantage of seo.
- •6. Use reports to your advantage.
- •Choose the correct tense (Simple Present or Present Perfect Progressive).
- •7. Fill in the correct tense (Simple Present or Present Perfect Progressive).
- •Some Principles of Data Protection
- •Regulated data
- •Confidential data
- •Public data
- •How is data breached?
- •Insecure Practices
- •Data Protection Good Practice Physical security
- •Computer security
- •Unit 24. Mass media
- •Mass Media
- •Professions involving mass media
- •Questionnaire
- •Unit 25. Internet as a source of information
- •Web users going to Wikipedia for news
- •Unit 26. Information society
- •Information Society
- •Write sentences in present perfect simple.
- •Write questions in present perfect simple.
- •Ask for the information in the bold part of the sentence.
- •Unit 27. Information war
- •Keynotes: information war, degradation of information, information transport, information protection, information manipulation, information collection, Information disturbance
- •Information Warfare: What and How?
- •Defining Information Warfare: Easier Said than Done
- •Weapons of Information Warfare
- •Information Collection
- •Information Transport
- •Information Protection
- •Information Disturbance, Degradation, and Denial
- •Conclusions
- •Information Manipulation
- •What is information?
- •What is information warfare?
- •Unit 28. Archives, library, museum as source of scientific information
- •The Role of Archives, Libraries and Museums in our Life
- •Museums Are Popular
- •Museums Serve the Public
- •Museums Are Community Anchors
- •Museums Partner with Schools
- •Test Yourself! Unit 1-3
- •Unit 4-6
- •Unit 7-9
- •Unit 10-12
- •Unit 13-16
- •Unit 17-18
- •Unit 19-26
- •Unit 27-28
- •Audioscripts
- •Interview 1
- •Interview 2
- •Business Correspondence
- •Internal Memo
- •Business english vocabulary Writing Business Letters
- •Business english vocabulary Writing Business Letters
- •Business english vocabulary Telephone
- •Business english vocabulary Presentations
- •Business english vocabulary Presentations
- •Useful Phrases and Vocabulary (Glossary)
- •Grammar tenses
- •Passive voice
- •1. Ellie will take the children to school.
- •In each of these sentences underline who or what is doing the action (the agent).
- •Infinitive
- •Irregular verbs
- •List of References
- •Gerund – ing infinitive - to
- •It is cold. – Холодно. (обставина в укр.) Двері закриті. - The door is closed.
Ten ways to improve your career
Ajilon Finance, a leading staffing and recruiting services firm, offers the following tips for getting ahead in your career.
1. Make a list of your priorities and outline your tasks for the day. Write down your short- and long-term goals, evaluate your progress frequently and stay focused.
2. Are you really present? You may physically be at work, but are youthere mentally?
3. Learn how to work through others. Delegating tasks is an important skill to master at any level.
4. Always look for opportunities to broaden your skills. For example, you can attend professional development seminars.
5. Socialise with colleagues. This will help you learn about what's happening in other departments.
6. Create your own goals. Determine where you want to be professionally and what skills you need to reach that goal.
7. Be comfortable with being uncomfortable. Accept challenges that force you to try something new.
“You’re in line for a promotion. Unfortunately, the line is six miles long.”
8. Be clear about what you want. If you believe you deserve a promotion, ask for one.
9. Take time off and relax. Attending to your personal life and doing things that make you happy will help your performance at work.
10. Seek satisfaction. If you're disappointed by your current career, look for ways to transform your job into more of what you want. If this does not solve the problem, maybe it's time to look for a new position.
“If you follow this advice, you will significantly increase your opportunities to earn more money, get promoted sooner and move ahead faster,” says Mr Lebovits, President and Chief Operating Officer of Ajilon Finance.
[Intelligent Business]
Practice vocabulary What interests, conditions or rewards do you think will be the most important to you in a career?
Status Flexibility
Income Each day is the same / different
Power Live to work?
Geographic location Work to live?
Working inside / outside Prestige
Working with people / alone Ability to be creative
Helping people / animals Other
Complete the sentences with these phrases.
Keynotes: career plan, long (short)-term goal, career management, decision making skill, objective, ability, career opportunities, challenge.
_________short-term goals, making career choices and decisions, long-term goals, taking control of one's personal development, managing the organizational career.
_________ (one or two years) are usually specific and limited in scope. Short-term goals are easier to formulate. Make sure they are achievable and relate to your longer term career goals.
_________are the most fluid of all. Lack of life experience and knowledge about potential opportunities and pitfalls make the formulation of long-term goals/objectives very difficult.
__________the traditional focus of careers interventions. The changed nature of work means that individuals may now have to revisit this process more frequently now and in the future, more than in the past.
_____________ concerns the career management tasks of individuals within the workplace, such as decision-making, life-stage transitions, dealing with stress etc.
___________as employers take less responsibility, employees need to take control of their own development in order to maintain and enhance their employability.
Listening Listen to the interview 1 and answer the questions.
What country is the job in?
What department is the job in?
What is the job title?
Has Ben prepared for the interview?
Listen to the interview 2 and match the questions above with the candidate’s responses below.
__ Yes, I was in Thailand for six months.
__ Yes, I have studied marketing at university and I worked for an advertising company for a year.
__ I work in sale and I’ve managed teams and projects.
__ Oh, yes it’s what I enjoy most about my job.
__ I’ve worked in sales for three years.
__ I play golf and tennis.
__ I really want to work in marketing.
__ This is a great opportunity for my career and I think I have the right skills for the job.
How do you give yourself a competitive edge?
Have you decided what sort of job you really want? Yes / No
Have you spoken to anyone who does the sort of job you Yes / No
would like to do?
Have you found out about the companies you would like Yes / No
to work for?
Have you spoken to anyone who works for these companies? Yes / No
Do you know what skill you have gained and the skill you have Yes / No
lost in recent years?
Have you done anything in the last year which has developed Yes /No
your skills?
Do you regularly read the business pages of newspapers or Yes /No
professional journals?
Have you talked to a recruitment agency that specializes in Yes /No
your area of work?
Have you written or updated your Curriculum Vitae in the Yes /No
last six months?
Score
Yes = 1 point No = 0 points
0 – 3 You need to spend more time on preparing yourself for a new job.
4 – 6 You have made a good start, but you still need to do more to stand out from the competition.
7 – 9 You are in a strong position to get a new job.
Listening Listen to two people, Debbie and Nikola, discussing Ten Ways to Improve Your Career.
Discuss these questions.
What do you think is the relationship between Debbie and Nikola? Why?
In your opinion, where are they from, and how old are they?
Choose the title to each chapter.
Evaluating Myself, Making Decisions, Exploring Options, Setting Goals, Implementing My Plan.
