2. Put the verbs in brackets into the –ing form or the infinitive.

1. Don’t forget ……… (turn) off the light when you leave.

2. I’ll never forget ……… (eat) Chinese food for the first time.

3. I can’t even remember …….. (see) this document before.

4. Ann went on ……… (do) the cleaning after finishing the cooking.

5. She avoided ……… (mention) that she had lost her job because she didn’t want to upset her parents.

6. We regret ……… (inform) all passengers that the 10:15 flight to Rome has been cancelled.

7. He regret ………. (eat) all the cakes so quickly.

8. They stopped the meeting ……… (have) a cup of tea.

9. She wasted a lot of time ……… (look) at the shop windows.

10. They would rather ……… (go) to the cinema than stay at home tonight.

3. Read the extract from the brochure and fill in the gaps with the following words:

air-conditioned entertainment facilities

furnished informal lies

relax rustic setting

situated spacious value

Tradewinds

Tradewinds is 1) ……… in 2) ……… grounds on the south coast at Diani, just over twenty miles from the city of Mombasa and within easy reach of some shops. It 3) ……… on a spectacular white-sand beach fringed by palm trees.

The main building is 4) ……… in style, with a thatched roof in the local African manner, and the hotel’s 5) ……… include a restaurant, bar, hairdresser, and shop.

By the swimming-pool is an 6) ……… snack bar and a smaller pool for children. Evening 7) ……… is provided by live bands or a disco.

The modestly 8) ……… rooms have a balcony or terrace, are fully 9) ………, and have a telephone and shower.

Opinion: In a superb 10) ………, this is a simple, medium-class hotel offering outstanding 11) ……… for money, and an ideal place to unwind and 12) ……… before going on safari.

4. Use the words and phrases below to complete the ‘Standards of performance’ advice sheet to tour guides from a training manual.

anecdotes first-aid kit rapport eye contact body language gestures seat belts microphone clarity hazards sense of humour tone

Standards of performance

Aim: To inform, entertain, and care for visitors and enhance their experience

• Establish a welcoming 1) ……… with the group by smiling when you greet the group and introducing yourself and the driver.

• Use open 2) ……… – do not fold arms, do not keep hands in pockets.

• Control hand and arm 3) ……….

• Check that the 4) ……… is switched on and working, and adjust it to ensure 5) ……….

• Make sure that you are looking at everyone and establish 6) ……… when talking to the group.

• Use voice correctly with a variety of pitch and a lively 7) ……… .

• Be enthusiastic and use your 8) ……… to entertain and make the group smile and laugh when appropriate.

• Tell stories and 9) ………, but try not to make them too long.

• Inform group about safety, use of 10) ……… on the coach, 11) …….., and emergency procedures,

• Warn group of 12) ………, e.g. while walking and getting off the coach.