2. Write complete sentences from the notes. Change the form of the verb if necessary.

1. business travel / expand / in recent years

2. low-cost airlines / emerge / late twentieth century

3. currently / more and more people / take / short-haul flights

4. number of flights by jet aircraft / increase / sharply / 21^st century

5. increase in air travel / lead to / worries about environmental impact

6. internet / mean / more people book online / nowadays

7. as / result / number of specialist tour operators / increase / last twenty years

8. underwater leisure cities / not appear / yet

3. Fill in the correct form of the words in brackets.

Running a business involves many 1) ……… (difficult). It’s 2) …….. (benefit) to have some 3) …….. (know) of management, but you could employ a 4) ……… (manage) instead. Of course, you can make a 5) ……… (commit) to the business and that will mean working for very long hours at the beginning. You may need to get some 6) ……… (finance) support to start your business, and you must be able to make the 7) ……… (repay) regularly. It is 8) ………... (essence) to have loyal 9) ……… (employ) to work for you. Eventually, your business could be a great 10) …….. (succeed).

3. Complete the text. Put the verbs in brackets into the infinitive or the –ing form.

After 1) ………… (leave) university in 1986, Luis Miguel knew that he wanted a career in travel. However, before 2) ……… (start) his own business, he got a job with a local travel firm, where he quickly learned how 3) ……… (operate) a small agency. A year later, he left 4) ……… (set up) his own company, Travelextra, which grew rapidly by 5) ……… (concentrate) on giving excellent value and top class customer service.

3. Choose the most suitable form of the verbs.

1. The caretaker’s opening / opens the office at 6.30 every morning.

2. Are you holding / Do you hold the office party every year at the same time?

3. Currently, we’re looking for / look for a new finance manager.

4. Our MD’s talking / talks to our New York office at least twice a week.

5. Our manager isn’t making / doesn’t make decisions very quickly.

6. He’s very stressed, so he’s trying / tries to get a part-time contract at the moment.

7. What’s Mark doing / does Mark do this morning? I need him to help me with something.

8. I’m afraid that the HR Manager isn’t taking / doesn’t take any phone calls this morning.

9. Our company’s changing / changes its logo for the first time in 20 years.

10. Is he always coming / Does he always come to work by car?

Practice 2.

1. Прочитайте і перекладіть текст. Managing tour operations

A package holiday, package tour, or inclusive tour is a tourism product that includes all or some of the following elements at a fixed price:

* travel to the destination;

* local transport (airport transfers, car hire, etc.);

* accommodation and meals;

* activities (day trips, sports, visits, etc.).

Originally, package holidays catered to the mass market via scheduled tours sold through travel agencies. The arrival of the Internet and modern computer technologies have allowed tour operators greater flexibility in putting together packages to suit individual clients (custom or tailor-made tours).

Another outcome of the IT revolution is co-creation. Here a customer approaches a tour operator with an idea for a specific package. If the idea is viable, the tour operator supports the customer in the planning, marketing, and sales processes.

Very few people have any idea of the complexity of tour operations, the process of putting together, marketing, and running a typical package holiday. Work usually begins two years before the holiday itself, with prices fixed a year or so in advance, making tour operation a high-risk business.

Good management is obviously critical to the success of tour operation. This takes different forms.

• Marketing managers are responsible for the promotion of a package holiday using different media such as brochures, television, or the internet.

• Tour managers accompany groups of holidaymakers on package tours. They solve unforeseen problems and provide clients with practical support during a tour or stay.

• Resort managers work in the tourist destinations. They oversee the work of a team of holiday reps, the junior staff who work in daily contact with the tourists, organizing local activities and airport transfers. Resort managers are also responsible for negotiating with local hoteliers and other service providers and for seeing that the contracts are met.