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Situations:

  1. A passenger feels hot.

  2. A passenger feels cold.

  3. A passenger asks you about the choice of soft drinks.

  4. A passenger has a headache.

  5. A passenger has a stomachache.

  6. A passenger asks you if this aircraft safe and reliable?

  7. A passenger asks you to bring him a tablet for headache.

  8. Offer a passenger tea or coffee.

  9. Offer a passenger juice or mineral water.

  10. Tell the passenger about emergency exits.

  11. A passenger asks where he can place his coat.

  12. A passenger feels like vomiting.

  13. A passenger has a fever.

  14. A passenger has pre-mature delivery.

  15. A passenger doesn’t like served food and drinks.

  16. A passenger asks about the choice of reading material.

  17. A passenger asks to show his seat.

  18. A passenger puts his bag in the aisle.

  19. A passenger left his shoes in the aisle.

  20. A passenger spilt his tea.

  21. A passenger complains about the noise around. He suffers from insomnia.

  22. A passenger asks to bring him a pen.

  23. A passenger asks for refill. He likes served meal.

  24. A passenger ignores the sign “fasten seat belts”.

  25. A passenger is smoking.

  26. A passenger refuses to extinguish his cigarette.

  27. A passenger switches on his mobile phone during take-off.

  28. A passenger refuses to switch off his mobile phone.

Making final announcements

Complete the text with the words given in the box:

stowed injury cabin personal items ready wish behalf ensure designated remind

Ladies and Gentlemen, on ________ of the captain and the __________ crew we would like to welcome you to Boston, where the local time is 2.55 PM.

For your safety, please remain seated with your seatbelt fastened, leaving all ______ of hand luggage safely _______, until the seatbelt signs have been switched off. Before you leave the aircraft, please _______ that you have all your _______ items and hand luggage with you. Please be careful when opening overhead bins as items may fall out causing ______.

We would like to remind you that smoking is not permitted until you’ve reached a ________ smoking area outside the terminal building. We would also like to _______ all passengers that mobile phones should not be switched on until the seatbelt signs have been turned off.

As the captain told you, it is very cold outside so I suggest you have your coats ______ for when you get outside the terminal.

We _______ a very pleasant stay or a safe journey if you are continuing your journey. We hope to see you again in the future. Goodbye.

Saying goodbye

  • Have a wonderful holiday!

  • Enjoy your trip, madam.

  • We look forward to seeing you again soon.

  • Thank you for flying with us.

  • Have a good day.

  • We hope to see you again…

Countries and their capitals

Австрия

Вена

Austria ['ɔstrɪə]

Vienna [vɪ'enə] v ee - EH - n uh 

Белоруссия

Минск

Byelorussia [ˌbjeləu'rʌʃə]

Minsk [mɪn(t)sk]

Бельгия

Брюссель

Belgium ['belʤəm]

Brussels ['brʌsɛlz]

Болгария

София

Bulgaria [bʌl'geərɪə]

Sofia ['səufɪə] saw-fee-yuh

Великобритания

Лондон

Great Britain [ˌgreɪt'brɪt(ə)n]

London ['lʌndən]

Венгрия

Будапешт

Hungary ['hʌŋg(ə)rɪ]

[huhng-guh-ree]

 Budapest [,bjuːdə'pest]

boo -do-pesht]

Вьетнам

Ханой

Vi[vee-et-nahm, -nam, vyet-, vee-it-]etnam [,viːet'nɑːm]

Hanoi [hæ'nɔɪ]

Германия

Берлин

Germany ['ʤɜːmənɪ]

Berlin [bɜː'lɪn]

[ber-linbur-lin] 

Греция

Афины

Greece [griːs]

Athens ['æθ(ə)nz] [ath-inz] 

Дания

Копенгаген

Denmark ['denmɑːk]

Copenhagen [,kəupn'heɪgən]

Египет

Каир

Egypt ['iːʤɪpt]

Cairo ['kaɪərəu]

Израиль

Иерусалим

Israel ['ɪzreɪl] /ˈɪzreɪəl; -rɪəl/

Jerusalem [ʤə'ruːs(ə)ləm]

Индия

Дели

India

Delhi ['delɪ]

Испания

Мадрид

Spain [speɪn]

Madrid [mə'drɪd]

Канада

Оттава

Canada

Ottawa ['ɔtəwə] /ˈɒtəwə/

Кипр

Никосия

Cyprus ['saɪprəs]

Nicosia [ˌnɪkəu'siːə] /ˌnɪkəˈsiːə; -ˈsɪə/

Китай

Пекин

China

Beijing [ˌbeɪ'ʤɪŋ]

Куба

Гавана

Cuba ['kjuːbə]

Havana [hə'vænə]

Латвия

Рига

Latvia ['lætvɪə]

Riga

Литва

Вильнюс

Lithuania [ˌlɪθju'eɪnɪə]

Vilnius ['vɪlnɪəs]

Малайзия

Куала Лумпур

Malaysia [mə'leɪzɪə], [-ʒ(ɪ)ə]

Kuala Lumpur [ˌkwɑːlə'lumpuə]

[kwah-luh loo m-poo r

Мальдивы

Мале

Maldives ['mɔːldiːvz]

Male ['mɑːliː] ˈmɑːleɪ/

Нидерланды

Амстердам

the Netherlands /ˈnɛðələndz/

Amsterdam [ˌæm(p)stə'dæm] /ˌæmstəˈdæm; Dutch ɑmstərˈdɑm/ also Dutch ahm-stuh r-dahm

Норвегия

Осло

Norway ['nɔːweɪ]

Oslo ['ɒzləʊ] ˈɒzləʊ; Norwegian ˈuslu/

США

Вашингтон

USA

Washington ['wɔʃɪŋtən]

Таиланд

Бангкок

Thailand ['taɪlænd]

Bangkok [ˌbæŋ'kɔk] /ˈbæŋkɒk; bæŋˈkɒk/

Тунис

Тунис

Tunisia [tjuː'nɪzɪə] too-nee-zhuh

/tjuːˈnɪzɪə; -ˈnɪsɪə/

Tunis ['tjuːnɪs] [too-nis, tyoo-] 

Турция

Анкара

Turkey ['tɜːkɪ]

Ankara ['æŋk(ə)rə]

Украина

Киев

Ukraine [jʊ'kreɪn]

Kiev ['kiːef]

Финляндия

Хельсинки

Finland ['fɪnlənd]

Helsinki [hel'sɪŋkɪ]

Франция

Париж

France [frɑːn(t)s]

Paris ['pærɪs]

Хорватия

Загреб

Croatia [krəʊ'eɪʃə]

Zagreb ['zɑːgreb]

Чехия

Прага

Czech ['ʧek] Republic

Prague [prɑːg]

Швейцария

Берн

Switzerland ['swɪts(ə)lənd]

Bern(e) [bɜːn]

Швеция

Стокгольм

Sweden ['swiːd(ə)n]

Stockholm ['stɔkhəum]

Эстония

Таллинн

Estonia [es'təunɪə]

Tallin(n) ['tælɪn]

Ю.Корея

Сеул

South Korea

[kə'riːə]

Seoul [səʊl] [sohl, sool, sey-oo l; Korean syœ-oo

Япония

Токио

Japan /dʒəˈpæn/[juh-pan

Tokyo ['təʊkɪəʊ] /ˈtəʊkjəʊ; -kɪˌəʊ/

toh-kee-oh; Japanese taw-kyaw]

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