- •1. Complete the sentences with the verb “to be” in Present Simple.
- •2. Translate the sentences into English using the verb “to be” in the correct form (Present Simple).
- •Vocabulary
- •3.Translate the following sentences using the words given below:
- •1.Translate the sentences using words given below:
- •I have plenty of time
- •I have no time
- •2.Complete the conversation. Use these words.
- •3.Translate the following sentences using active vocabulary:
- •4.Read the time:
- •Aircraft features General Layout
- •Dialogue 5
- •Dialogue 6
- •Dialogue 7
- •Dialogue 8 – settling the passengers on their seats
- •1.Match the given words with their meanings:
- •2.Translate the sentences:
- •3 Exit course front welcome check boarding together change flight seats . Complete the conversations. Use these words.
- •Flying with a baby
- •1.Read the dialogue:
- •2.Answer the questions:
- •1.Match the translation with the words given in bold in the text:
- •2.Translate the sentences into English using active vocabulary from the text.
- •Travel safety information Because of the additional safety measures being taken, please come to the departure airport well in advance.
- •1.Match the translation with the words given in bold in the text:
- •Electronic Equipment Aboard
- •Important information!
- •2.Match the translation with the words given in bold in the text:
- •3. Translate the sentences into English using active vocabulary from the text.
- •Vocabulary
- •2.Match:
- •3.Translate the following sentences into Russian:
- •4. Match the given words with their meanings:
- •5.Translate the sentences:
- •Pillows and rugs distribution
- •6.Translate the senteces below using active vocabulary:
- •Galley.Toilet. Crew. Intertainment programme.
- •Vocabulary
- •Вставить Кр 5 the press distribution Dialogue 1
- •1.Complete the flight attendant’s description of how things work. Use these words:
- •2.Match the given words with their meanings:
- •3.Translate the sentences:
- •4. Translate the following sentences using active vocabulary:
- •5.Complete the sentences below with the following words: charge stow duration request blanket fastened wireless lavatories service items.
- •Emergency equipment
- •Vocabulary
- •1.Read the instructions given below:
- •2. Complete the gaps with the given words from the box:
- •3.Translate the following sentences using active vocabulary:
- •4.Complete the following sentences with the given words: overhead sickness landing around remain turbulence tables fold flight serving.
- •5.Match the given words with their meanings:
- •6.Translate the sentences:
- •7.Fill in each blank with the correct word. If both words can be used, choose the one that sounds more natural in each situation:
- •Spirits
- •Dialogue 12
- •1.Complete the sentences with an appropriate word from the box:
- •2.Put food items from the box into the categories below:
- •3.Translate the following sentences using active vocabulary:
- •Dialogue 1
- •Dialogue 2
- •1.Put the items for sale in the correct category:
- •2.Match the questions and answers about duty-free sales:
- •3. Translate the sentences into English using active vocabulary:
- •2. Fill in the announcement with the words from the box:
- •3. Translate the sentences below into English using active vocabulary:
- •2. Translate the following sentences into English using active vocabulary:
- •Flight attendants’ duties
- •Read there four exchanges on a long-haul flight. Choose the beat phrase from the list to finish each one.
- •Responding to passenger complaints
- •1.Match the following responds with the complaints stated above:
- •Choose the best reply to these complaints:
- •Saying sorry
- •Situations:
- •Making final announcements
- •Saying goodbye
- •Countries and their capitals
- •I Want Another Blanket.
- •What’s the Flight Schedule?
- •Asking for a Drink.
- •Asking for a Pen.
Responding to passenger complaints
Some passengers can complain about everything. Look at the list of things people sometimes complain about. Which do you think are the most common? Can you think of any more things to add?
Flight delays and waiting time
The service
The food
The cabin temperature
The seating arrangements
The drinks
The lack of information
The state of the toilets
The cabin crew..
As a flight attendant, you must response positively to complaints. Look at the three complaints during the meal service. What would you say in reply to these passengers?
Excuse me, we’ve been waiting for drinks for a long time. We finished eating 20 minutes ago.
I’m sorry, I can’t eat this meal. It’s cold!
This is not what I asked for. I ordered a vegetarian meal.
1.Match the following responds with the complaints stated above:
I’m really sorry. Let me take it away for you and see if I can get you a hot-cooked meal immediately.
Oh dear, I am sorry about this. Please be patient. Let me just check the special meals list.
Oh, I do understand. I apologize. It’s been so busy. What can I get you?
Choose the best reply to these complaints:
I can’t sit in the middle. I feel trapped and I need to exercise during a 14-hour flight.
Sorry, I do understand, but do get up and move around when you wish.
There are lots of others, who are just like you, sorry.
Let me see if I can move you to another seat. Wait a moment, please.
I want to sit with my wife and children. When I checked in, they promised me I could.
Check in was wrong to promise you that.
I’ll look into it and get back to you.
Can you sort it out yourself, please?
Only fish left? No thanks. I’m allergic to fish. We’re the last to be served and now you tell me there’s only fish. It’s ridiculous!
I know, it often happens. I am sorry.
Let me see what can I get you from the business class. I’ll be back.
I’m really sorry, but what can I get?
Excuse me, this is almost cold. I can’t eat it like this.
Sorry about that. Let me heat it up for you. Just two minutes.
Really? No one else has complained.
I’m sorry. I haven’t got time to reheat it.
Saying sorry
Match the passengers’ comments and requests with the replies:
-
1. I’d like the beef, please.
a. Certainly. Earl Grey or English breakfast?
2. Have you got any paracetamol?
b. I do apologize, we’ve been so busy.
3. I’d like some tea, please.
c. I am sorry, but we’ve run out of beef.
4. I rang the call button several times.
d. I’m really sorry, but we’ve got only beef left.
5. The sound of the film still doesn’t work.
e. I can only apologize. I’ll change it.
6. This meal’s cold.
f. Sorry about this. Try pushing this button.
7. I’d like the fish, please.
g. Yes, but I’m afraid I can’t give it to you without a doctor.