Dialogue 1

CA – Duty-free goods, please.

P – Oh, perfect. What can you offer?

CA – We serve perfume for men and women, jewelry, make-up, and spirits.

P – I need to buy a present for my little sister. She is 15.

CA – If she uses make-up, you can buy a DIOR mascara. It is very popular and of wonderful quality.

P – How much is it?

CA – Let me see. It is 20 US dollars.

P – Do you accept only US dollars?

CA – You can pay in euros or roubles as well.

P – How much is it in euro?

CA – According to today’s rate is.. Let me count. 17 euros.

P – Here is 20.

CA – Unfortunately, I have no change at the moment. I will get back to you in a while.

P – Ok, but don’t forget about me.

CA – Do not worry, sir. Thank you for the purchase… Here is your change. I am sorry for keeping you waiting.

Dialogue 2

CA – Perfumes, gifts, chocolates, alcohol, toys..

P – Yes, please.

CA – What can I get for you, sir?

P – Can I see the airline’s specially designed scarves?

CA – Of course. They are pure silk and there are…let me see, 72 dollars each.

P – I’ll take one. Here’s my credit card and my frequent flyers card, too, for the points.

CA – Do you need the receipt?

P – Yes, please.

CA – Here is your receipt, your card and your gift.

P – Many thanks.

1.Put the items for sale in the correct category:

Whisky* a brooch* a USB flash drive* face cream* cigars* perfume spray* cognac* aftershave* a soft toy* chocolates* earrings* lipstick* eau de toilette [əʊ də twɑːˈlet]* vodka* a watch* a model aircraft* a scarf* mascara* a travel plug adapter* a crystal pendant* a travel razor* a bracelet* champagne* a pen* cigarettes* headphones*

Perfumes and jewelry	Electric and Electronic Items	Alcohol and tobacco	Cosmetics	Gifts

2.Match the questions and answers about duty-free sales:

1. Any duty free items? Duty free?__

2. Have you got any toys for children?__

3. How much do these scarves cost?__

4. Have you got any aftershave?___

5. How much is this brooch?__

6. How would you like to pay?__

7. Sure. Anything else?__

8. Excuse me, did you give me a receipt?__

1. Fifty-five dollars. They are made of silk.

2. We have special promotion on jewellery: it is only $39 instead of $49.

3. My mistake, I do apologize.

4. Yes, I’d like to see ladies’ perfumes, please.

5. In cash in local currency, please.

6. Yes, we have got two: a model aircraft and a teddy bear.

7. Yes, we have a range of gifts for men.

8. That’s all, thank you.

3. Translate the sentences into English using active vocabulary:

1. Вы можете оплатить кредитной картой или наличными.

2. К сожалению, кредитные карты мы не принимаем.

3. Могу ли я оплатить в рублях? – К сожалению, мы сегодня не принимаем рубли, только евро.

4. Возьмите вашу сдачу.

5. Я могу предложить в качестве подарка кожаный бумажник, солнцезащитные очки, дорожный будильник и позолоченные часы.

6. Сколько стоят часы? Они стоят 110 долларов.

7. У нас богатый выбор сувениров. Например, вы можете купить матрешку.

8. Вот ваш чек.

9. В какой валюте вы будете платить?

10. Через 20 минут начнется продажа сувениров. Вы хотите что-нибудь приобрести?

11. У вас есть более мелкие деньги? У меня нет сдачи.

12. Я могу дать вам сдачу только в американских долларах.

13. Каталог товаров вы можете найти в спинке впередистоящего кресла.

IN-FLIGHT FIRST AID

Ankle Arm Armpit Body Buttocks Cheek Chest Chin Ear Elbow Eye Eyebrow Face Feet-Foot Finger Forearm Forehead Joint Hair Hand	Head Heel Hip Knee Leg Lip Mouth Nail Neck Nose Palm Shoulder Spine Skin Teeth-Tooth Throat Toe Tongue Wrist
Disease=Illness Infectious diseases Cholera Yellow fever Smallpox Typhoid fever Plague Malaria Ulcer Indigestion Heartburn Intoxication Diarrhoea=Stomach trouble Vomiting Giddiness Constipation Headache Stomachache Toothache Heartache= Heart trouble To catch a disease To have a slight headache Short breath To fall ill To have a bad toothache	Pain (slight -, a bit of -, sharp-) Bleeding (external-, internal-, nose-) Suffocation Sick passenger То feel sick/Airsickness Attack=Fit (Attack of) Epilepsy (Attack of) Asthma Neural fit Spasm Flu=Influenza Angina=Sore throat Cold Running nose=Head cold Cough/Fit of coughing Fever (slight -, high-) To swallow Allergy to To suffer from insomnia To have a bad cough Liver attack Hysterical fit To lose consciousness To break a leg / an arm To look unwell
Pulse (normal/ weak/quick) Blood pressure (high-, low –) A fracture/to fracture An injury/to injure A dislocation/to dislocate Airsickness bag Health To take medicine	Breath To breathe in=Inhale To breathe out=Exhale Pregnant woman Some fit (Premature) Delivery=Child-birth To listen to heart / to lungs
Medicine (for ...) Pill=Tablet Nicotine inclusive remedies Iodine Brilliant green Ointment Drops Powder Ammonia Spirit of camphor Splint (Bactericidial) Plaster Bandage Stretcher Side effects To consult a doctor To administer=Render the First-Aid	First-aid kit Drugs kit Thermometer Calmative=sedative Analgesic=Pain-killer=Analgetic Antiseptics Aspirin Paracetamol Antipyretic=Febrifuge Obstipant Inoculation Vaccination certificate To be vaccinated (inoculated) against... A sleeping pill Nasal drops Boiled water Drug / remedy

During the flight some passengers can feel bad (ill), that’s why on board each aircraft a first aid kit is carried to administer first aid. It contains some cardiac, some analgesic, some antiseptic, something for indigestion and other necessary medicines. There are also some bandage remedies, an electronic thermometer and a blood tester.

The medicines are in tablets, drops, powder and spray.

CAs must help a sick passenger if he or she has a heart trouble, a heart attack, a headache, a cold, a headcold, a stomachache, liver or kidneys colic, stomach spasms, a slight or high fever, an asthma attack, a sore throat, a toothache, a pain in the chest, a cough, a blocked nose, some fit, epilepsy, a cut, gets airsick, gets nervous, feels dizzy (giddy).

Every aircraft also carries a drugs kit which is a sealed metal box containing some medicines in ampoules ['æmpuːl] for injections and some medical remedies, but it must be used by a doctor or a medically trained person.

In a more serious case let’s say a premature birth the purser or the captain can make an announcement calling for a doctor or a medically trained person.

“Ladies and Gentlemen, this is a call for a doctor! If you are a physician, or if you are trained for emergency medical procedures, please inform the cabin crew. We need your assistance. Thank you.”

“Ladies and Gentlemen! If there is a doctor on board, please, make yourself known to a member of the crew immediately by pressing your call button. Thank you.”

Dialogue 1

CA – What would you like, sir?

P – I feel ill.

CA – What do you complain of?

P – I have a terrible headache and a cough.

CA – Let me take your temperature. I am sorry, it is high. You have got a fever. Please do not worry. We have got some febrifuge.

Dialogue 2

CA – What can I do for you, madam?

P – I have got a heart trouble.

CA – Have you got any medicine with you?

P – Sorry, no medicine.

CA – I will bring you some medicine. Would you like a tablet or some drops?

P – Tablets, please.

CA – I will be back in a moment. Please, put it under your tongue, do not swallow it. If you feel worse, do not hesitate to call for me.

Dialogue 3

CA – I am at your service.

P – Sorry to trouble you.

CA – No trouble. How are you feeling?

P – I’m getting airsick.

CA – Use an airsickness bag which is in the seat pocket in front of you. Would you like me to bring you a tablet or a glass of water with a lemon slice?

P – I am allergic to some medicines. A glass of lemon water, please.

Dialogue 4

P – I feel like vomiting and I also have a stomach trouble.

CA – I see. We have got some medicine for indigestion. But at first I must isolate you from other passengers. Please, follow me, take this seat and use the rear toilet.

Dialogue 5

CA – Press the mask firmly. Is oxygen flowing? Inhale (breathe in) through the nose, but exhale (breathe out) through the mouth. Breathe normally for two or three minutes.

Are you OK? Please, take off the mask. How are you feeling now?

P – Much better. Thank you for your help.

CA – You are welcome. If you need some more oxygen, please, call me any time.

Dialogue 6

P – I can’t fall asleep though I’m feeling like sleeping. Have you got any sleeping tablets for insomnia?

CA – No, but we have got some sedative drops. Would you like to take them?

P – Are they effective?

CA – Yes, they are and harmless as well.

1.Translate the following sentences and use them in your own dialogues:

1. Please, do not worry! I will stay with you.

2. There is no need to worry. Everything is fine on board.

3. I need to take your temperature.

4. Breathe deeply.

5. I am not trained for giving you injections.

6. I want you to calm down. We will do our best to help you.

7. Are you allergic to any medicine?

8. Where does it hurt?

9. I feel dizzy / giddy. I have a sharp pain in my ear.

10. Has the pain gone? How long have you had this pain?

11. Do you need a doctor?

12. Would you like to reseat?

13. Do you feel vomiting?

14. Can you walk by yourself?

15. Who is accompanying you?

16. Did you eat anything before the departure?

17. Lean back in your seat.

18. Bend your knee.

19. If you feel worse, I will inform our Captain.

20. We will start descending shortly. Sit back and relax.

21. Please, do not cry.

22. Everything will be alright.

23. Ambulance will be waiting for you.

24. Breathe through the mask until you feel better.

25. Swallow this tablet after a meal.

26. What medicine do you usually take?