- •Ділова іноземна мова
- •8.050401 – Туризм
- •8.050402 – Готельне господарство
- •8.050401 – Туризм
- •Unit 1. Tour operators
- •1. Read the article about the work of a team of tour operator representatives in Majorca. Then choose the most suitable sentence from numbers 1-6 for each of the gaps in the text (a-f).
- •2. Read the article above again and tick the phrase which best completes each statement.
- •4. You work in the personnel department of Global Tours Inc. In Tahiti. Using the active or the passive, complete this letter to Sonia, a new rep, who is about to join your team.
- •Unit 2. Promoting a destination
- •1. Match types of promotional material to the correct definitions.
- •3. Read this advertisement for Dublin, the capital of Ireland, and fill in the gaps with the brochure language (adjectives).
- •4. Replace the verbs in bold type in the advertisement above with the verbs in the box.
- •5. The following extract appeared in a brochure advertising Irish golfing hotels. The adjectives have been deleted. Add adjectives in to make the hotel appear as luxurious as possible
- •Unit 3. Responsible tourism
- •1. Match the words on the left to the words on the right to make noun collocations.
- •2. Link the adjectives with the nouns to complete the definitions a-f.
- •3. Choose suitable reporting verbs to complete this extract. Do not use “say” or “tell”. There can be more than one correct answer. Make sure you put the verbs into the appropriate tense.
- •4. Read the article below to answer these questions.
- •5. Find the words in the article above meaning:
- •Unit 4. Transport
- •1. Join these verbs and prepositions and make phrasal verbs to replace the words printed in italics in sentences 1–15.
- •2. Put the words in italics into the correct order.
- •4. In the above mentioned interview the stages in planning a flight program are described. Complete the flow chart below.
- •Unit 5. Customer relations
- •1. Look at the adjectives. Tick those ones which characterize personal qualities necessary for people working with the public and translate them.
- •2. Someone who knows a lot about a subject is well-informed. Add well or self as a prefix to the following adjectives to show a positive quality.
- •3. Read the article and fill in the gaps using either the infinitive with “to” or the gerund (-ing form) of the verbs in brackets.
- •4. Read the text below and answer the questions.
- •5. In paragraph one of the text above, find the words that mean:
- •In paragraphs one and two, find the idiomatic expressions that mean:
- •6. Louise, Alison and Philip are travel consultants. Read how they dealt with a problem and decide which one impressed the customer with the service they gave and why.
- •Unit 6. Hotel facilities
- •1. Put the jumbled adjective phrases in the correct order to complete these sentences.
- •2. Join the two parts of the compound adjectives from columns 1 and 2 in the grid. Match them to a suitable noun in column 3.
- •3. Match the words in column a with those in column b to make collocations with and. Use these collocations to complete sentences a-l.
- •4. What do business travelers want in the hotel of the future? Read this article to find out.
- •5. Complete the correct information from the article Seeking a Grander Hotel under the following headings.
- •6. Look at the article Seeking a Grander Hotel again. Find words in the text to mean:
- •Unit 7. Selecting locations
- •1. Choose the correct conjunction to link these pairs of sentences.
- •2. Rewrite the following sentences replacing the phrases in italics with one of the phrases:
- •4. Local residents are not always in favor of the building of a new attraction in their area. Read the article about a new hotel in Japan and answer the questions.
- •Unit 8. Things to do
- •1. Use the following prompts to make conditional sentences expressing improbability.
- •3. Choose a suitable adverb below to complete these sentences. Use each word once only:
- •4. Read these extracts from a guide to places of interest at Greenwich in London. Choose one of the places (a-I) to complete each gap. Note that there are more places than gaps.
- •Unit 9. Marketing the past
- •1. Add the information in brackets to each sentence, making one sentence with a relative clause.
- •2. Insert commas if and where necessary to these sentences.
- •3. Read about some custodians talking about their work at Dover Castle and decide if these statements are true or false.
- •4. With which periods of history do you associate the words in the box? Write the words under the correct headings. (You may use each word more than once).
- •5. Dover Castle is trying to attract not just foreign but also British visitors, and to encourage the general public to be more aware of their heritage. Read the article and answer these questions.
- •6. Which words in the box would you associate with Victorian museums and which with modern-day ones? Make two lists. Which words give a negative impression and which a positive one?
- •Unit 10. Business travel
- •1. Complete these sentences using the following words:
- •2. Rewrite these sentences using the words in brackets.
- •3. Where are these people going? Match the sentences with the words:
- •4. Use the words in the box to complete the gaps in this brochure extract.
- •6. Answer these questions about the article above.
- •Література
4. In the above mentioned interview the stages in planning a flight program are described. Complete the flow chart below.
Flight Scheduling
STAGE 1
Discussions are held between us and … to set objectives.
STAGE 2
Use last year's program as a base.
Ask counterpart about commercial requirements, e.g. demand from airports and timing of … .
Take into account profitability targets, maintenance requirements and efficient use of aircraft and their … .
Negotiate slots at airports. Check airport’s … and noise restrictions.
STAGE 3
… on the core systems computer.
STAGE 4
Run … study.
Run … study.
STAGE 5
Decide on plan.
STAGE 6
Negotiate with airports and other airlines through … aviation network.
STAGE 7
Go to the International … conference to negotiate.
STAGE 8
Make final adjustments.
STAGE 9
Send brochures to the printers.
Unit 5. Customer relations
1. Look at the adjectives. Tick those ones which characterize personal qualities necessary for people working with the public and translate them.
Ambitious, clever, disorganized, efficient, helpless, honest, lazy, motivated, sensible, sensitive, shrewd, thoughtful, timid, trustworthy, zealous.
2. Someone who knows a lot about a subject is well-informed. Add well or self as a prefix to the following adjectives to show a positive quality.
…………. -behaved ………….-mannered
………….-confident ………….-possessed
………….-assured ………….-reliant
………….-organized ………….-intentioned
3. Read the article and fill in the gaps using either the infinitive with “to” or the gerund (-ing form) of the verbs in brackets.
Holidaymakers Deserve Better Service
Although tourism earns a fortune from (a) … (make) people's fantasies come true, the industry has a great deal (b) … (learn) about customer relations. The peak season has not yet begun and already reports of long delays and passenger frustration are starting (c) … (appear). Last month, holidaymakers in Milan complained about (d) … (wait) for hours for their baggage, while in Spain a reputable carrier decided (e) … (bus) British passengers into France so they wouldn't be forced (f) … (lose) an important time slot.
Over the years, the general public has become tired of (g) … (listen) to excuses. What is achieved by (h) … (blame) delays on (i) … (need) spare parts or by not (j) … (bother) (k) … (reply) when passengers complain? Instead of (l) … (blame) circumstances beyond their control or (m) … (accuse) passengers of (n) … (not care) how the industry works, operators, airlines and seat brokers must realise that the fault lies with those who are proud of (o) … (increase) passenger numbers each year, yet obtain these increases by (p) … (urge) customers (q) … (take) holidays at ridiculously low prices.
Of course, it is very tempting (r) … (ask) how customers can expect a high standard of service when they have only paid £199 for two weeks in Turkey, However, this summer's problems are already threatening (s) … (spoil) the image created by the majority of the industry. It is time the responsible operators and airlines joined forces (t) … (protest) for the good of the industry as a whole. Unless they do so, the package holiday industry is likely (u) … (remain) the poor relation. However cheap their ticket, holidaymakers do not deserve (v) … (be treated) in the way some frequently are.