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2. Complete the sentences.

  1. An inherent problem of hierarchies is … .

  2. Most organisations have … … structure .

  3. Today, most large manufacturing organisations have a … structure.

  4. Separate operating division of General Motors had it‘s own … .

  5. A further possibility is….. .

3. Complete the passage below using the appropriate word or phrase from the box.

Chairperson Senior managers Managing Director

Board of Directors

At the top of the company hierarchy is the 1…, headed by the 2… (or president). The board is responsible for making policy decisions and for determining the company's strategy. It will usually appoint a 3…(or Chief Executive Officer) who has overall responsibility for the running of the business. 4…(or line managers) head the various departments or functions within the company.

4.Circle the word that does not belong in each horisontal group.

1.

firm

company

society

subsidiary

2.

salary

manager

engineer

employee

3.

finance

product

planning

marketing

4.

ship

assemble

customer

purchase

5.

plant

facility

patent

factory

5. Match the following definitions to the groups of three words that you identified above

a) manufacturing sites __________

b) stages in the manufacturing process __________

c) people who work in the company __________

d) types of business organisations ___________

e) different departments in a company ___________

6. Match each of the words that you circled with the following definitions.

1) ______ payment for work usually monthly

2)_______an item that has been made

3)_______an organisation with members who share similar interests

4)_______a document that gives the exclusive right to make or sell a new product

5)_______a person who buys goods or services

7. Match the words and phrases (1 - 8)to their definitions (a – h).

1) subsidiary

2) factory/plant

3) call centre

4) service centre

5) headquarters

6) distribution centre

7) warehouse

8) outlet

a) an office where people answer questions and make sales over the phone

b) a building from which goods or supplies are sent to factories, shops or customers

c) a place through which products are sold

d) a place where faulty products are mended

e) a company which is at least half-owned by another company

f) the main office or building of a company

g) a building for storing goods in large quantities

h) a large building or group of buildings where goods are made (using machinery)

.

8. Read the comments from different places in the organization and match them to the places listed in Ex.7 above.

1. Stock levels have been low for two weeks now.

  1. Why do we always have to check with the parent company before making decisions?

  2. Yes, that’s fine. If you could just hold on a minute, I’ll need to transfer you to a supervisor.

  3. We need to deliver this consignment on Friday.

  4. The production line is operating at full capacity.

  5. The Board of Directors has fixed the Annual General Meeting for Tuesday the second.

  6. Can you email head office as soon as possible and find out about the designs for the new window displays?

  7. I’m afraid all our engineers are out working on repairs at the moment.

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