IV. Have a discussion on the topic «types of business letters ». Use the following questions as a plan. Retell the text.

1. What types of business letters are among those most frequently in use?

2. What purposes does the business employee have to write letters?

3. Do Letters of request are also called “please send me” letters?

4. How do small companies place orders for goods and services?

5. What type of letter gives the letter writer an excellent opportunity for making friends and building goodwill?

6. If some mistakes occur in business, what kind of letters must be written?

7. Letters written in response to complaints are called adjustment letters, aren’t they?

8. What letters are written in response to requests for credit?

9. Why is every letter business people write a sales letter?

10. What kinds of employment letters are mentioned in the text?

11. What does typical social-business correspondence include?

V. Match the words with their definitions.

1. Letter of request	a) letter written to explain how a problem with a product or service may (or may not) be resolved
4. Credit letter	b) a letter sent by a customer to a business or agency to identify a problem with a product or service
6. Letter of application	c) a letter issued by bank at the request of the customer to pay for goods or services
2. Letter of complaint	d) a letter providing detailed information about a person while applying for a job
7. Social-business letter	e) a letter written to convince the recipient to purchase a certain product
5. Sales letter	f) a letter which is business-related but social in nature
3. Adjustment letter	g) a letter written when you need certain information, permission, favour, service or any other matter which requires a polite and humble request

SECTION B

1. Read and remember the following words and word combinations:

   1. accounts department, n – бухгалтерія

   2. blame, n – провина

   3. consignment, n – партія товару

   4. customer, n – клієнт

   5. damaged articles/goods, n [pl] - пошкоджені товари

   6. deadline, n – крайній термін

   7. delay, n – затримка

   8. dispatch department, n – відділ відправки

   9. discrepancy, n – невідповідність

   10. doubtful, adj – сумнівний, двозначний

   11. misunderstanding, n – непорозуміння

   12. non-delivery, n – непоставка

   13. query, v – піддавати сумніву

   14. replacement, n – заміна

   15. second rate products, n [pl] – продукція другого сорту

   16. supplier, n – постачальник

   17. warn, v – попереджати