- •Міністерство освіти і науки україни
- •Кафедра іноземних мов
- •Сучасний Маркетинг
- •Донецьк - 2005 міністерство освіти і науки україни
- •Кафедра іноземних мов
- •Донецьк - 2005
- •К.П.Н., доц. ДонНу а.М.Шелестова,
- •Ббк 81.2 Англ - 923
- •Chapter 1. Marketing in the modern Firm Marketing Spotlight
- •The marketing concept
- •Marketing versus production orientation
- •The Rise and Fall of Priceline.Com
- •Creating customer value and satisfaction
- •Efficiency versus effectiveness
- •How Dell Computer Corporation Dominates the pc Market
- •Delivering customer value
- •The marketing mix
- •Product
- •Promotion
- •Bringing a Local Product to the Global Market
- •Ikea - International Expansion
- •Managing marketing activity
- •Marketing and business performance
- •Summary
- •Study questions
- •Appendix 1.1 Careers in marketing
- •Case 1 ‘Relighting the spark’- Can Marks & Spencer turn things around?
- •Questions
- •Chapter 2. The Marketing Environment m arketing Spotlight
- •Economic forces
- •Economic growth and unemployment
- •Development of the single European market
- •Scale building
- •Reorganization
- •Foreign investment
- •Central and Eastern Europe
- •Social forces
- •Pizza Express in Central Europe
- •Demographic forces
- •Marketing to 'Time-Poor' Consumers
- •Cultural forces
- •Corporate social responsibility and marketing ethics
- •Boots in Japan
- •The consumer movement
- •Political and legal forces
- •Monopolies and mergers
- •Restrictive practices
- •Codes of practice
- •Physical forces
- •Use of environmentally friendly ingredients
- •Recyclable and non-wasteful packaging
- •Protection of the ozone layer
- •Animal testing of new products
- •Pollution
- •Energy conservation
- •Internet Banking in Europe
- •Technological forces
- •Marketing via the Mobile Phone
- •Environmental scanning
- •Ignorance
- •Retrenchment
- •Gradual strategic repositioning
- •Radical strategic repositioning
- •Summary
- •Study questions
- •Case 2 European beef industry
- •The Common Agricultural Policy (cap)
- •Beef consumption patterns
- •A changing industry
- •Questions
- •Chapter 3. Understanding Customer Behaviour Marketing Spotlight
- •The dimensions of customer behaviour
- •Who buys?
- •Marketing to Children
- •How they buy
- •Need recognition/problem awareness
- •Information search
- •Web Shopping Made Easy- Price Comparison Websites
- •Evaluation of alternatives and the purchase
- •Post-purchase evaluation of the decision
- •Choice criteria
- •Influences on consumer behaviour
- •The buying situation
- •Personal influences
- •Information processing
- •Motivation
- •Beliefs and attitudes
- •Personality
- •Lifestyle
- •The Rise of the 'Mass Affluent'
- •Life cycle
- •Social influences
- •Culture
- •Social class
- •Reference groups
- •Influences on organizational buying behaviour
- •The buy class
- •The product type
- •The importance of purchase
- •Developments in organizational purchasing practice
- •Relationship management
- •Using the Internet to Improve Customer Service
- •Summary
- •Study questions
- •Case 3 Marketing software - Qumas
- •Integrated document management (idm) technology
- •Buyer behaviour issues
- •Challenges for Qumas
- •Questions
- •Chapter 4. Marketing Research and Information Systems Marketing Spotlight
- •Types of marketing research
- •Ad hoc research
- •Custom-designed studies
- •Omnibus studies
- •Continuous research
- •Consumer panels
- •Retail audits
- •The Ubiquitous Barcode
- •Television viewership panels
- •Approaches to conducting marketing research
- •Stages in the marketing research process
- •Initial contact
- •Research brief
- •Secondary research
- •Observation
- •The sampling process
- •Using the Internet as a Survey Method
- •Questionnaire design
- •Data analysis and interpretation
- •Data Mining
- •Report writing and presentation
- •Marketing information systems
- •Ethical issues in marketing research
- •Summary
- •Study questions
- •Appendix 4.1 Sources of European marketing information
- •Is there a survey of the industry?
- •Case 4 Green Isle's Goodfella's Pizzas
- •The consumer
- •The product
- •Imagery
- •Target market
- •Goodfella's success
- •Questions
- •Chapter 5. Market Segmentation and Positioning Marketing Spotlight
- •Making 'First-Class’ First Class
- •Segmenting consumer markets
- •Consumer segmentation criteria
- •Benefits sought
- •Purchase behaviour
- •Lifestyle
- •Smithwicks Focuses on Current Users
- •Social class
- •Geography
- •Segmenting organizational markets
- •Organizational segmentation criteria
- •Organizational size
- •Industry
- •Geographic location
- •Choice criteria
- •Purchasing organization
- •Segmenting the Web Audience
- •Segmenting the e-Learning Market
- •Target marketing
- •Evaluating market segments
- •Company capability
- •Target marketing strategies
- •Differentiated marketing
- •Focused marketing
- •Customized marketing
- •American Airlines Mass Customizes Using the Internet
- •Positioning
- •Perceptual mapping
- •Repositioning
- •Repositioning British Midland
- •Summary
- •Study questions
- •Case 5 Repositioning Skoda
- •Questions
- •Content
- •Marketing Spotlight………………………………………….……..154 Literature
Political and legal forces
Marketing decisions can also be influenced by political and legal forces, which determine the rules by which business is conducted. Close relationships with politicians are often cultivated by organizations, both to monitor the political mood and also to influence it. The cigarette industry, for example, has a vested interest in maintaining close ties with government whereby it hopes to counter proposals from pressure groups such as ASH, which demand cigarette advertising be banned. Companies sometimes make sizeable contributions to the funds of political parties in an attempt to maintain favourable relationships.
Political action, then, through legislation and less formal directives can have a profound influence on business conduct. National laws governing advertising across Europe mean that what is acceptable in one country is banned in another. Toys, for example, cannot be advertised in Greece, tobacco advertising is illegal in Scandinavia and Italy, alcohol advertising is banned on television and at sports grounds in France, and in Germany any advertisement believed to be in bad taste can be prohibited. This patchwork of national advertising regulations means that those companies attempting to create a brand image across Europe often need to make substantial changes to their advertising strategy on a national basis. We shall now review some of the more important legal influences on marketing activities.
Monopolies and mergers
Formerly, the control of monopolies in Europe was enacted via Article 86 of the Treaty of Rome, which aimed to prevent the 'abuse' of a dominant market position. However, control was increased in 1990 when the EU introduced its first direct mechanism for dealing with mergers and take-overs: the Merger Regulation. This gave the Competition Directorate of the European Commission jurisdiction over 'concentrations with a European dimension'. Over the years, the Commission has blocked several proposed mergers on the grounds that they would give certain companies a dominant share of their markets, including, for example, General Electric's proposed take-over of Honeywell. European regulations are often supplemented by national bodies (for example, the Monopolies and Mergers Commission in the UK). This body has the authority to investigate monopolies and mergers that are thought to be anti-competitive.
Restrictive practices
Article 85 of the Treaty of Rome was, in Europe, designed to ban those practices 'preventing, restricting or distorting competition', except where these contribute to efficiency without inhibiting consumers' 'fair share of the resulting benefit' and without eliminating competition. A notable success for the Commission was the breaking of the plastics cartel involving Britain (ICI), France (Atochem), West Germany (BASF) and Italy (Montedison) among others. In addition to the work of the Commission, organizations such as the Bundeskartellamt in Germany and the Competition Council in France provide national protection against anti-competitive practices. Many countries in Europe supplement cross-border regulations with their own national laws.
