
- •Contents
- •Chapter 1
- •1. Business Letters in English
- •1.1. Who writes Business Letters?
- •1.1.2. Why write Business Letters?
- •1.2. Business Letter Vocabulary
- •1.3. Business Letter Formats
- •1.3.1. Formatting Business Letters
- •1.3.2. Formatting Envelopes for Business Letters
- •1.3.3. Formatting Business Memos
- •1.3.4. Formatting Business Email
- •1.4. Planning a Business Letter
- •1.4.1. Who am I writing this letter to?
- •1.4.2. Why am I writing this letter?
- •1.4.3. Are there specific details I need to include?
- •1.4.4. Do I require a response?
- •1.4.5. How can I organize my points logically?
- •1.5. Writing a Business Letter
- •1.5.1. Salutation
- •1.5.2. First paragraph
- •1.5.3. Second and third paragraphs
- •1.5.4. Final paragraph
- •1.5.5. Closing
- •1.5.6. Writing Tips
- •1.6. Proofreading a Business Letter
- •1.6.1. Checklist
- •1.7. Business Letters Samples Requesting Information
- •Sending Information
- •Price Change Notice
- •Chapter 2
- •2. Resumes, cVs and Covering Letters in English
- •A cv or resume
- •A covering letter
- •2.2.1. Content
- •2.2.2. Format
- •2.3. Your cv/Resume
- •2.3.1. Content
- •2.3.2. Format
- •2.3.2.1. Word-processed or hand-written?
- •2.3.2.2. How many pages?
- •2.3.2.3. What size paper?
- •2.3.2.4. What quality paper?
- •2.3.2.5. What sort of typeface?
- •2.3.3.1. Do this...
- •2.3.3.2. Don't do this...
- •2.3.4. Vocabulary
- •2.3.4.1. The Value of Simplicity and Clarity
- •2.3.4.2. The Power of Action Verbs
- •2.3.4.3. Power Words to Use
- •2.3.4.4. British and American English
- •Bonus tip: Solve your employer's (hidden) needs
- •2.4. Samples
- •Chapter 3
- •3. Meetings in English
- •3.1. Vocabulary
- •3.2. Preparing for a Meeting
- •3.2.1. Calling a Meeting
- •3.2.2. Writing an Agenda
- •3.2.3. Allocating roles
- •3.3. Opening a Meeting
- •3.3.1. Small Talk
- •3.3.2. Welcome
- •Introductions
- •3.3.3. Roll Call/Apologies
- •3.3.4. Objectives
- •3.4. Following the Agenda
- •3 .4.1. Taking the Minutes
- •3.4.2. Watching the Time
- •3.4.3. Regaining Focus
- •3.4.4. Voting
- •3.4.5. Comments and Feedback
- •3.5. Closing a Meeting
- •3.5.1. Wrapping Up
- •3.5.2. Reminders
- •3.5.3. Thank You' s and Congratulations
- •3.5.4. Follow Up
- •Chapter 4
- •4. Negotiations in English
- •4.1. The Art of Negotiating
- •4.2. Vocabulary
- •4.3. Preparing to Negotiate
- •4.4. Collaborative Negotiating
- •Collaborative Negotiating
- •Language to use to show understanding/agreement on a point:
- •Language to use for objection on a point or offer:
- •4.5. Coming to a Close or Settlement
- •4.5.1. Beware of last-minute strong-arm tactics.
- •4.5.2. Language to use in closing
- •4.5.3. Formalize the agreement/negotiation
- •Chapter 5
- •5. Presentations in English
- •5.1. Introduction
- •5.1.1. Preparation
- •5.1.8. Structure
- •5.1.9. Notes
- •5.1.10. Rehearsal
- •5.2. Equipment
- •5.3. Delivery
- •5.3.1.Nerves
- •5.3.2. Audience Rapport
- •5.3.3. Body Language
- •5.3.4. Cultural Considerations
- •5.3.5. Voice quality
- •5.3.6. Visual aids
- •5.3.7. Audience Reaction
- •5.4. Language
- •5.4.1. Simplicity and Clarity
- •5.4.2. Signposting
- •5.5. The Presentation
- •5.5.1. Introduction
- •5.5.2. Body
- •5.5.3. Conclusion
- •(Give recommendations if appropriate)
- •Thank your audience
- •Invite questions
- •5.5.4. Questions
- •5.6. Review
- •In this seminar, you have learned:
3.4.4. Voting
When issues cannot be resolved or decisions cannot be easily made, they are often put to a vote. Most votes occur during meetings. Votes can be open, where people raise their hands in favor or in opposition of the issue. In an open vote, the results are evident immediately. Other votes, such as who should be elected to take on a certain role, are private or closed. During private votes, attendees fill out ballots and place them in a box to be counted. The results may not be counted until after the meeting. Here are some specific expressions used during open voting:
All in favor? (Those who agree raise their hands or say "Aye".)
All opposed?
Motion to hire more tour guides, moved by Thomas. (Suggestions or ideas that are put to a vote are called motions. When a person makes a suggestion, the term to use both during the meeting and in the minutes is moved.)
Motion to hire more tour guides seconded by Nolan. (When another person agrees with the motion, it is seconded.)
When a motion is voted and agreed upon it is carried. When it is voted and disagreed upon it is failed. Most often votes are put to a majority. If there is a tie vote, the chairperson will often cast the deciding vote.
Sample Voting Session:
Pierre: Okay, now that we've covered most of the business, it's time to vote on the staff picnic. Jane and I have come up with two different ideas. I'll give Jane the floor now, and she'll outline these two options. After that we'll vote. I don't think there is any reason to have a private vote, so I'll just ask to see a show of hands. Jane, would you do the honors? Jane: Thanks Pierre. Okay, so, as you all probably assumed, we are going to wait until most of the tours have passed through before we have the staff picnic. That way most of you should be able to attend. So we've chosen the last Sunday of September. I hope that works out for all of you. Now, the first option is to have a BBQ at Mariposa Beach. We would do this on the last Sunday of September. The second option is to have a potluck dinner/pool party in Pierre's backyard. The only problem with this is if it rains, there isn't much in the way of shelter there. I don't think Pierre and his wife will want all of us dashing inside in a thunderstorm. Pierre: Well, if we had to we could probably squeeze everyone in the basement. Anyhow, those are the options, so let's put it to a vote. All in favor of option number one? Raise your hands please...okay, one vote. And, all in favor of option number two? That's four. Okay, so it looks like a pool party at my house. Jane: Great. I'll put up a sign up sheet and everyone can write down what they plan to bring.
3.4.5. Comments and Feedback
During the meeting, participants will comment, provide feedback, or ask questions. Here are some ways to do so politely:
If I could just come in here...
I'm afraid I'd have to disagree about that.
Could I just say one thing?
I'm really glad you brought that up, Kana.
I couldn't agree with you more. (I agree)
Jane, could you please speak up. We can't hear you at the back.
If I could have the floor (chance to speak) for a moment...
We don't seem to be getting anywhere with this.
Perhaps we should come back to this at another time?