Contents

Chapter 1

1. Business Letters in English

1.1. Who writes Business Letters?

1.1.2. Why write Business Letters?

1.2. Business Letter Vocabulary

1.3. Business Letter Formats

1.3.1. Formatting Business Letters

1.3.2. Formatting Envelopes for Business Letters

1.3.3. Formatting Business Memos

1.3.4. Formatting Business Email

1.4. Planning a Business Letter

1.4.1. Who am I writing this letter to?

1.4.2. Why am I writing this letter?

1.4.3. Are there specific details I need to include?

1.4.4. Do I require a response?

1.4.5. How can I organize my points logically?

1.5. Writing a Business Letter

1.5.1. Salutation

1.5.2. First paragraph

1.5.3. Second and third paragraphs

1.5.4. Final paragraph

1.5.5. Closing

1.5.6. Writing Tips

1.6. Proofreading a Business Letter

1.6.1. Checklist

1.7. Business Letters Samples

Chapter 2

2. Resumes, CVs and Covering Letters in English

2.1. You never get a second chance to make a first impression

2.1.1. Why you need a good CV

2.1.2. What a CV or resume is not

2.1.3. What a CV or resume is

2.1.4. Why you need a good covering letter

2.2. Your Covering Letter

2.2.1. Content

2.2.2. Format

2.3. Your CV/Resume

2.3.1. Content

2.3.2. Format

2.3.2.1. Word-processed or hand-written?

2.3.2.2. How many pages?

2.3.2.3. What size paper?

2.3.2.4. What quality paper?

2.3.2.5. What sort of typeface?

2.3.3. Do's and Don'ts

2.3.3.1. Do this...

2.3.3.2. Don't do this...

2.3.4. Vocabulary

2.3.4.1. The Value of Simplicity and Clarity

2.3.4.2. The Power of Action Verbs

2.3.4.3. Power Words to Use

2.3.4.4. British and American English

2.3.5. 10 Essential Tips

2.4. Samples

Chapter 3

3. Meetings in English

3.1. Vocabulary

3.2. Preparing for a Meeting

3.2.1. Calling a Meeting

3.2.2. Writing an Agenda

3.2.3. Allocating roles

3.3. Opening a Meeting

3.3.1. Small Talk

3.3.2. Welcome

3.3.3. Roll Call/Apologies

3.3.4. Objectives

3.4. Following the Agenda

3.4.1. Taking the Minutes

3.4.2. Watching the Time

3.4.3. Regaining Focus

3.4.4. Voting

3.4.5. Comments and Feedback

3.5. Closing a Meeting

3.5.1. Wrapping Up

3.5.2. Reminders

3.5.3. Thank You' s and Congratulations

3.5.4. Follow Up

Chapter 4

4. Negotiations in English

4.1. The Art of Negotiating

4.2. Vocabulary

4.3. Preparing to Negotiate

4.4. Collaborative Negotiating

4.5. Coming to a Close or Settlement

4.5.1. Beware of last-minute strong-arm tactics

4.5.2. Language to use in closing

4.5.3. Formalize the agreement/negotiation

Chapter 5

5. Presentations in English

5.1. Introduction

5.1.1. Preparation

5.1.2. Objective

5.1.3. Audience

5.1.4. Venue

5.1.5. Time and length

5.1.6. Method

5.1.7. Content

5.1.8. Structure

5.1.9. Notes

5.1.10. Rehearsal

5.2. Equipment

5.3. Delivery

5.3.1.Nerves

5.3.2. Audience Rapport

5.3.3. Body Language

5.3.4. Cultural Considerations

5.3.5. Voice quality

5.3.6. Visual aids

5.3.7. Audience Reaction

5.4. Language

5.4.1. Simplicity and Clarity

5.4.2. Signposting

5.5. The Presentation

5.5.1. Introduction

5.5.2. Body

5.5.3. Conclusion

5.5.4. Questions

5.6. Review