
- •Unit II office personnel
- •Vocabulary Notes
- •Warming-up
- •I ______ the job because …
- •I didn’t _______ the job because …
- •Find out about your partner’s first job and make notes. Ask questions like these:
- •Tell others about your partner’s first job.
- •Vocabulary Focus
- •Introductory text
- •Basic Skills Required
- •Text 3 classification of workers
- •Reading and Discussing
- •Do you type too much?
- •Is your job making you ill?
- •In his answer-letter Mr. Williams gives Julie some recommendations which follow. What do you think of them? Are they helpful? Which one is the most valuable?
- •Human relations on the job
- •Speaking
- •Activity 1
- •Interacting with those to whom you report
- •Activity 2 the role of office workers
- •What is your company’s main product or service?
- •Activity 3 outgoing mail procedures
- •Interacting with your co-workers
- •Activity 4
- •Incoming mail procedures
- •Interacting with your co-workers
- •Activity 5 data processing: financial applications
- •Case study problem solving
- •Test Yourself
- •Writing
Speaking
Task I. Match the request with a suitable response.
1. Could you make a copy of this report? |
A. Sure. Black with sugar? |
2. Would you type this letter? It's rather urgent. |
B. My pleasure. |
3. Could you meet Mr Ramone at the airport for me? |
C. I'm rather busy right now. Can I type it tomorrow? |
4. Could you phone Ms Taylor about the new brochures? |
D. I'd rather not. It's my birthday. |
5. Would you make some more coffee? |
E. No problem. What time is he arriving? |
6. Could you work on Saturday? |
F. Sure. |
7. Will you help me? |
G. Of course. What's her extension? |
Task II. Imagine you want to offer help to your colleague.
Work in pairs and make up short dialogues with the phrases below.
Task III. Working in pairs make up short dialogues
to ask permission. Here are some phrases to help you.
May I …?
Do you mind if I …?
Could I …?
Is it all right if I …?
Do you think I could …?
Sure, go ahead.
By all means.
No, I’m afraid you
can’t, because …
I’m sorry, but …
Task IV. The following situation shows two approaches to the problem. See how differently the office workers handle the same problem. Say whose approach to the situation is both professional and helpful. What makes you think so? Dramatize the dialogue.
Nina: |
Ms. Foster, I can't make copies of this report in time for your meeting. The copier broke down. |
Ms. Foster: |
Oh, Nina! You know I need that report right away. |
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|
Mark: |
Mr. O'Neill, the copier is out of order. Should I go down the street to copy and quick-print center to make copies of the report? |
Mr. O’Neill: |
That's a good idea, Mark. Go right now and make the copies. |
Why do the supervisors react so differently?
Why is Ms. Foster so impatient? Does she seem to blame Nina?
Does Nina’s inability, or unwillingness, to look for solutions to the problems discredit her professionalism?
Is the working relationship between Nina and her supervisor strained?
Does Mark’s approach to the problem show that he cares about getting the job done?
Does Mr. O’Neill appreciate Mark’s attitude and his resourcefulness in solving problems?
Task V. Work in pairs. Dramatize the given dialogue, then speak about someone new on the job. Discuss with your partner that person’s qualities and attitudes.
Jerry, Paul and Linda are co-workers in the marketing department. They are chatting over a cup of coffee during the morning break.
Jerry:
|
Why isn’t Paul friendlier? He seems nice, but he hardly talks to anyone unless he has to.
|
Linda: |
I used to wonder the same thing. But he is still new on the job. I think he’s just nervous about doing his work correctly. He will probably relax and visit26 with us more when he feels more confident about his work. We’ll just have to be patient, and let him know he’s doing a good job! |
Task VI. Make up a plan for the topic. Speak on the topic according to your plan.
Task VII. Summarize everything you’ve learned on the topic.
Task VIII. Give a mini lecture on the topic ‘Clerical grades in the office workforce’.
FOLLOWING UP ACTIVITY
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IMPROVING INTERPERSONAL SKILLS |
IN PRACTICE |