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TASK 1

  1. Give Russian/English equivalents to the following words or word combinations.

  1. UNESCO = UNITED NATIONS EDUCATIONAL, SCIENTIFIC AND CULTURAL ORGANIZATION

  2. recreation восстановление сил, развлечение, отдых

  3. метод личного «ознакомления» с рекламируемыми местами отдыха fam trip

  4. steward/stewardess flight attendant

  5. junk food

  1. Translate the following sentences paying attention to their structure.

  1. ;

  2. ;

  3. ;

  4. p

TEXT 1

However much or little you paid for your holiday, you are entitled to reasonable standards of cleanliness and adequate facilities. Your expectations of a holiday should be related to the type and price of package, and the brochure descriptions.

Make sure you keep receipts for any expenses to support your claim.

If your tour operator changes your flight, or any other aspect of your holiday arrangements, check the booking conditions in the brochure: unless the conditions allow such changes, the tour operator is not entitled to make them.

Any attempt by the tour operator to limit your right to complain, or to make changes to your holiday arrangements after booking is to be investigated.

Even though you do not have a contract with the travel agents, they are legally obliged to perform their job competently. If they fail in this duty, and you suffer loss as a direct result of their negligence, you can claim compensation from them.

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TASK 2

  1. Give Russian/English equivalents to the following words and word combinations

  1. EU = EUROPEAN UNION

  2. accommodation обеспечение питанием и жильем

  3. «пиковый» сезон в туризме high season

  4. fireman firefighter

  5. scenic route

  1. Translate the following sentences paying attention to their structure.

  1. ;

  2. ;

  3. ;

  4. p

TEXT 2

Holidays are meant to be enjoyed but enjoyment is an extremely subjective concept. A noisy, sleepless night for one person is a lively evening in the hotel disco for someone else. Similarly, a pleasant, quiet hotel for some guests will seem deadly boring to others. The same can be said of most of the facilities provided by a typical tour operator; it all depends on your personal tastes and, most important, your expectations.

But wherever we take our holidays and whatever their duration, holidays are something we look forward to, and often involve considerable outlay, so we do not want anything to spoil them. When your booking is accepted by the hotel, tour operator or airline, a legally binding contract is made between you and the company providing the accommodation, holiday package, air transportation or indeed any other travel arrangements.

TASK 3

  1. Give Russian/English equivalents to the following words and word combinations

  1. FICC = INTERNATIONAL FEDERATION OF CAMPING AND CARAVANING

  2. catering общественное питание

  3. «сопутствующие» льготы (связанные со служебным положением) fringe benefits

  4. chairman/chairwoman chairperson

  5. culture shock

TEXT 3

Ridgeway Tours has always had a reputation for having well-trained staff but, following the expansion of the company’s main tour programme, they had taken on a number of very inexperienced staff, not all of whom had been properly inducted into the company’s operations. One of the new sales staff, Jane, took on a telesales job as a temporary measure, and had no intention of staying more than two months —just long enough to save enough money to go off on a summer holiday. Jane’s attitude to the job reflected in her work. She failed to record details of bookings, was sometimes rude to customers phoning in and, for most of the time, adopted an attitude of take-it-or-leave-it. Unfortunately for Ridgeway Tours, their rather inadequate staff training programme meant that the effects of Jane’s indifferent attitude to the job were not immediately recognized.

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TASK 4

  1. Give Russian/English equivalents to the following words and word combinations

  1. IMF = INTERNATIONAL MONETARY FUND

  2. a stop-over остановка в пути; транзитный билет

  3. регулярные рейсы scheduled flights

  4. fat overweight

  5. to travel light

TEXT 4

A dissatisfied customer who complains is just as likely to remain loyal as a completely satisfied customer. This surprising state of affairs has been observed by British Airways, which has turned the handling of complaints into something of a science. Charles Weiser, BA's head of customer relations, calculates that about 13 per cent of customers who are completely satisfied with BA's service may not fly with the airline again.

"Perhaps they changed jobs, found a frequent flyer programme which better suited their needs, or maybe they felt it was time for a change of airline," he says, writing in the July issue "Consumer Policy Review," the journal published by the UK's Consumers' Association. Half of all customers who experience problems but do not complain, do not intend to use the airline again.

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TASK 5