2.5 Nvidia PhysX Hardware Acceleration Support

• Acceleration is supported on all NVIDIA CUDA enabled processors with at least 256MB local memory and 32 bit processors. Both single and multi-GPU configurations are supported.  This game features state of the art graphics and PhysX features and as such is best enjoyed on a high performance system.

To enjoy the highest resolutions with all features the recommended configuration would be a GeForce GTX260 for graphics complemented with a GeForce 9800GTX or higher dedicated for PhysX, GTX280 or higher is recommended for single GPU operation.

• To enjoy PhysX GPU acceleration on Windows 7 all add-in graphics cards have to feature NVIDIA GPUs. Mixed Vendor graphics will result in all the PhysX simulation being performed in software on the CPU and performance will be not optimized and in some cases too slow for playability.

• PhysX Acceleration on the AGEIA PPU is not a recommended or a supported configuration for this game title.

• Please note on occasions that the combined graphics and physics load exceeds the system capabilities, the game will gracefully reduce the amount of simulation occurring – this may be seen as frozen paper and disabling some of the particle effects. This can be overcome by upgrading your system or reducing some of the graphics settings.

• Performance is optimised for the default settings, in extreme cases slow down or instability may occur if these are set beyond your recommended specification.

2.6 Technical Support

If you need further technical assistance after reading the Readme file please do not hesitate to contact us using any of the methods listed below.

When contacting us, please be sure to provide us with as much information as possible. Make sure to note the exact type of hardware that you are using in your system, including: your graphics card, sound card, DVD-ROM drive, amount of RAM present, speed and manufacturer of your processor. Also, make sure to include the version of the game and a detailed description of the problem.

It will also help if you prepare by creating a “DXDIAG” diagnostic file in Windows before you call us. Simply follow these instructions:

 Click on Start

 Click on Run

 Type dxdiag

 Click on OK

 Click on the Save Information button and save the file to your computer.

When you call our Technical Support line either have this file open or have a printed copy. If you send an e-mail query please attach the file to the e-mail.

Technical Support Contact Details (United Kingdom)

Address                     Wimbledon Bridge House

1 Hartfield Road

Wimbledon

SW19 3RU

E-Mail                          customerservice@eidos.co.uk

Phone                         0870 9000-222

Web                            http://www.eidos.co.uk/support/index.html

Technical Support Contact Details (United States of America)

Address                     Eidos Customer Services

                                1300 Seaport Blvd

                                  Redwood City

                                  CA 94063

E-Mail                         support@eidosinteractive.com

Phone                         650-421-7660

Web                            http://www.eidos.com/support.html

FAQs are available for known issues; if none exist select the "All Categories" link.

If your issue is not on the list you must select an issue, then choose the show me "more" link to display a list of all known issues. If none of this helps, there will be a link here to enter a "Support Request"

Note: Hints and tips will not be given out over the Technical Support lines.

Alternatively, you may find help with hardware problems on one of the websites maintained by the supplier, some of which are listed below:

nVidia http://www.nvidia.com/

AMD/ATI Technologies http://www.ati.amd.com/

Creative Labs http://www.creative.com/

Intel http://support.intel.com/

Eidos maintains a web page with links to all major video and audio card manufacturers, which is a good first stop if you are looking to upgrade your drivers. You can reach this page at:

UK: http://www.eidos.co.uk/support/index.html

US: http://www.eidos.com/support.html

Thank you and we hope you enjoy playing Batman: Arkham Asylum.

Eidos 2009.