Раздел 2. Иностранный язык как средство делового общения.

English for Business Communication

2.1.1. (4 x 2 points) Ethics. A word or phrase is missing in each of the sentences below. Three answer choices are given below each sentence. Select the best answer to complete the sentence. Write your answers (letters A, B or C) in the boxes.

If you’re doing business abroad, it’s useful to know about local customs.

1. If you’re doing business with a German, you have to shake hands when you … .

a: meet and when you leave

b: leave

c: meet

2. In the Middle East you have to give presents to business contacts … .

a: in public

b: in private

c: every time you meet

3. In Asia you have to give presents to business contacts … .

a: in public

b: in private

c: every time you meet

4. If you are giving a present to your Latin American customer you mustn’t give … .

a: food and drink

b: a clock

c: cutlery

1	2	3	4

2.1.2. (6 x 1 points) Ethics. In the following text six words are missing. Complete the text selecting the best variants for each gap. Write your answers (letters A, B, C, D, E or F) in the boxes.

Mobile phone etiquette – easy tips

Respect the people around you when you (1) … or take a call in public. Be courteous to the people with you. Ask if it is OK to make or take a (2) …

If you need to use your mobile phone while in a (3) … or at a restaurant, leave the room. For some people, these (4) … are an intrusion.

Use your phone’s vibrating silent ring feature in (5) … places, such as cinemas, restaurants or theatres. If you expect an important call, get a seat near an (6) … to minimize interruptions.

a: exit

b: conversations

c: meeting

d: make

e: public

f: call

1	2	3	4	5	6

2.2. (7 x 2 points) Read the article below about the history of the steel and metal industries in Sheffield, JK. Are sentences 1-7 ‘Right’ or ‘Wrong’? If there is not enough information to answer ‘Right’ or ‘Wrong’, choose ‘Doesn't say’. For each sentence (1-7) mark one letter (А, В or C) in the box.

A HISTORY OF UPS AND DOWNS

Records show what tools and cutlery were being made in Sheffield as long ago as the 13th century. The city not only produced steel and made metal goods, but also pioneered the processes by which they were made; for example, the first stainless steel was produced in 1913.

The first large-scale works in Sheffield each employed up to 500 workers. But these were dwarfed by the massive steel and engineering works that grew up in the east of the city after the 1860s. During its peak Sheffield was producing 40% of all British-made steel and 50% of all that made in Europe.

The metal industries were severely hit in the late 1970s and 1980s. There was overcapacity in Europe, and the government of 1979 was not prepared to continue subsidising the industry.

After the 13-week national steel strike in 1980, the steel, engineering and metal manufacturing industries suffered huge redundancies. In 1981, there were 27.000 jobs in steel production in Sheffield and 43,000 in engineering and metal manufacturing. By 1991, there were just 7,000 jobs in steel and fewer than 30,000 in engineering and metal manufacturing.

Although heavy industry now plays a much reduced role, for the past six years Sheffield has had the fastest growing city economy outside London.

1. Sheffield was for a long time a leader in the production of steel.

A Right В Wrong С Doesn't say

2. The factories built in the east of Sheffield after 1860 were larger than the earlier ones.

A Right В Wrong С Doesn't say

3. At its height, Sheffield was producing almost all of the steel produced in Europe.

A Right В Wrong С Doesn't say

4. After 1979, the British government agreed to put money into the steel industry.

A Right В Wrong С Doesn't say

5. The steel strike in 1980 was part of a General Strike all over Britain.

A Right В Wrong С Doesn't say

6. Between 1981 and 1991, the number of job losses in the steel industry was greater than in the engineering and metal industries.

A Right В Wrong С Doesn't say

7. In the last six years, the steel firms in Sheffield have gone out of business.

A Right В Wrong С Doesn't say

1	2	3	4	5	6	7

2.3.1. (2 points) Business Documents . Choose the document the manager is referring to. Write in your answer into the box.

forms	letters	figures	receipts	post-it
copies	invoices	mail	contracts	questionnaires
memos	report	diagrams	record	trade journals

“The first thing I do when I get into the office is get myself a coffee and check the morning … .”

2.3.2. (5 x 3 points) Business documents. Read the memo and catalogue list below. Complete the order form. Write a word or phrase (in CAPITAL LETTERS) or a number on lines 1-5 in the box.

Memorandum

To

From

Lucy,

Lucy Yates Bill Sherman

Can you please order some extra stationery for the reps' conference next week? Have a look at the Pens and More catalogue - they seem to be the best. We need enough for 10 reps, I suggest you get some A4 notepads, ballpoint pens, and ring binder files - one for each of the reps. Can you please also order 6 black marker pens and 50 OHP transparencies for me?

Thanks.

Pens and More Catalogue Stationery supplies All prices include VAT
Code	Item	Unit value £
ST 2367	A4 notepad - lined	2.75
ST 2589	A5 Memo pad	2.50
ST 0256	Ring binder file	2.25
ST 0148	Plastic folders - pack of 50	3.50
ST 0524	Plastic document folder	2.60
ST 5217	Roller ball pens - pack of 6 black	3.99
ST 5796	Ballpoint pens - pack of 10 blue	0.99
ST 5876	Board marker pens - pack of 6 black	3.25
ST 5899	Pencils - pack of 10 HB	0,36
ST 1764	OHP transparencies - pack of 50	6.99
ST 1551	OHP pens – pack of 6	3.49

Office Supplies Order Form Please fill in the order code, item description, quantity and unit value ONLY. Total amounts and the Grand Total will be completed by the Accounts Department.
Order code	Item description	Quantity	Unit value £	Total amount £
ST 2367	(1) _____________	10	2.75
ST 5 796	BALLPOINT PENS - PACK OF 10 BLUE	1	(2)____
(3) ______	RING BINDER FILE	10	2.25
ST 5876	BOARD MARKER PENS -PACK OF 6 BLACK	(4)___	3.25
ST 1764	(5)_______ - PACK OF 50	1	16.99
		GRAND TOTAL

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2.3.3. (6 x 2 points) Business Documents. Read the text about the recruitment process and complete it with the words and expressions from the list. Write your answers (letters A, B, C, D, E or F) in the boxes.

A contract can be defined as 'an (1) … between two or more parties to create legal (2) … between them'. Some contracts are made (3) …: in other words, they are (4) … and sealed (stamped) by the parties involved. Most contracts are made (5) … or (6) ...

a: in writing

b: agreement

c: signed

d: ‘under seal’

e: obligations

f: verbally

1	2	3	4	5	6

2.4.1. (2 x 3 points) Meetings. Look at the agenda for a decision-making meeting and decide what statements were made at stage 1. Tick (√) your answer(s) (letters A, B, C, D, or E) in the boxes.

AGENDA Objective Priorities Data analysis Alternatives Pros & cons Final decision

a: Our aim is to find out if there’s a good chance of success.

b: One option would be to do detailed market research.

c: We are here to decide whether to go ahead with this project.

d: The most important thing is: can we make this profitable?

e: The advantage of doing market research is we reduce risk.

a	b	c	d	e

2.4.2. (3 x 1 points) Meetings. In the following sentences words are missing. Complete the sentences selecting the best variants. Write your answers (letters A, B, or C) in the boxes.

1. The language of meetings: OK, let’s get down to …

a: moment

b: disagree

c: business

2. The language of meetings: Can I just stop you there for a … ?

a: moment

b: business

c: disagree

3. The language of meetings: I totally … .

a: clear

b: afraid

c: disagree

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