Text 10 run since exhibitions total owned established consultant outlet

We negotiated our first franchise in 1984 with a young couple, Brian and Anne Webster, who opened an ____ 1 ____ in Cambridge which they still ____ 2 ____ today. Following the success of this operation we contacted a franchise ____ 3 ____ who was able to help us to select ten additional franchisees who then set up their businesses in some of the major towns in the South of England. ____ 4 ____ then our company has continued to grow and today we are ____ 5 ____ in more than 50 locations across the country. This year, for the first time, we attended the two European franchise ____ 6 ____ in Utrecht and Paris, where we had some very promising interviews with local operators who were interested in taking out a licence for our master franchise. We have predicted that by 2012 we will have a ____ 7 ____ 120 shops across Europe and almost all of these will be ____ 8 ____ by franchisees.

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Richard Simpson ____ 1 ____ to be a successful financier with the Morgan Grenfell bank in the City of London. However, in early 1991, at the age of 32, he decided to leave his job and buy his own business. The company that he chose to buy was “Price’s Patent Candle Company”, an old-fashioned candle ____ 2 ____ located in South London, which belonged to Shell. ____ 3 ____ he had bought it, Simpson’s lifestyle suddenly changed: he took a salary ____ 4 ____ of 40%, said goodbye to the company car and moved from his comfortable office into a prefabricated one in the car park. He then decided to ____ 5 ____ his father into the business to help him and together they ____ 6 ____ the decision not to sell Price’s subsidiaries. As Simpson says, “I’ve got a ____ 7 ____ to the staff and the business”.

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A major Italian manufacturing company needed a new computerized system for its shipping and handling department. The Italian company ____1 ____ a Swiss software and engineering company to develop the computerized equipment. This equipment was going to be put in the Italian company’s warehouses.

The two companies agreed on a plan with the ____ 2 ____ four phases: 1) develop software specifications for the shipping and handling department, 2) design the software, 3) make the computerized machines using the software, and 4) put the new equipment in the ____ 3 ____. They also developed a general schedule of when each phase should be completed.

In the first phase, the two companies agreed on the preliminary specifications for the new software and began to write a more detailed description of these specifications. At first, these meetings were friendly and ____ 4 ____. The two teams used English in the meetings and had no difficulty speaking to each other. However, ____ 5 ____ three months there was a breakdown in communication and cooperation between the two companies.

The Swiss engineers complained that the Italian team changed the software plans ____ 6 ____ frequently. Every time the Swiss team thought they had an agreement on the detailed specifications of the computer software, the Italian team came up with new ideas and changes which ____ 7 ____ the project. The Swiss team complained that the Italians were often late and therefore the deadlines were not being ____ 8 ____.

The Italian team also had complaints. They said that after the preliminary specifications were made, they thought of some basic ideas that would lead to great ____ 9 ____. The Swiss team rejected the new ideas even though the new ideas might be important because they said they were finished with that step in the process. They also added that the Swiss team required ____ 10 ____ dates for everything and only cared about keeping the schedule.