Unit 3. Hotel Facilities and Other Services Topical Vocabulary

1. personnel / staff – персонал, личный состав, сотрудники

2. family room – комната, рассчитанная на семью

3. health club – фитнесс клуб

4. lounge – 1) салон; комната для отдыха с удобными креслами, диванами; гостиная в отеле; 2) вестибюль (в гостинице, ресторане); 3) бар первого класса (в некоторых пивных; также lounge bar)

5. packaged hotel – комплексный отель

6. auditorium – зрительный зал, аудитория, конференц-зал

7. casino – казино

8. catering – поставка продуктов, обслуживание обедов

9. exhibit area – выставочная площадка

10. gambling – азартная игра, игра на деньги

11. self-contained complex – самообслуживающийся, независимый, автономный комплекс

12. snack bar – закусочная, буфет

13. trend – общее направление, тенденция

General Services

• 24-hour hall-porters

• 24-hour room service

• safety deposit boxes available

• currency exchange

• security staff on duty 24-hour

• a staff to guest room of 2:1

• multi-lingual staff

• minimum twice daily maid service

• non-smoking rooms

• lifts

• bar

• restaurant

• car hire

• chauffeur driven car service

• doctor on call

• baby cots

• interconnecting rooms

• laundry and dry cleaning

• shoe cleaning

• luggage unpacking and packing

• valet service

• valet parking

Beauty and Fitness

• gentlemen’s barber and ladies’ hair salon

• indoor swimming pool

• fully equipped gym with weight training machines, sauna, steam room and massage service

• fitness center

• aerobics classes

• health spa facilities with hydrotherapy bath, European style Vichy shower

• facial treatment, manicure and pedicure facilities

Business and Technology

• business trolley with printer, scanner, word processor, facsimile machine and manual typewriter available

• direct dial telephone and voicemail

• USA and UK modem points

In-room facilities and services

• toiletries, bathrobes, slippers and hairdryers in every room

• bedside panel with radio, light, TV and air conditioning control

• mistfree bathroom mirror

• in-room safe

• newspaper twice daily

When visiting another place, business people often have to stay one or more nights at a hotel. What do they look for in a hotel? Mark what you think is:

• essential

• preferable

• unimportant

• good food

• access to a fax

• friendly staff

• double bed

• bar

• sauna

• car park

• room service

• sport facilities

• fridge in the room

• conference facilities

• private bathroom

• central location

• telephone in the room

• hotel as a part of a well known chain

• restaurant open to non-residents

• proximity to an airport or station

• in-room safe

• newspaper twice daily

• facial treatment, manicure and pedicure facilities

• chauffeur driven car service

• doctor on call

• baby cots

• car hire

Describe the accommodation and catering services that are available in your country or region, including the different varieties.

• Are they suitable for serving large numbers of tourists?

• Do they offer special features?

• Can they be improved?