- •Face to Face Communication (from International Business English, unit 1)
- •1. 2. Asking questions
- •Do you enjoy your work?
- •Have you met?
- •Around the world
- •II.Basic telephone Training
- •2.1. Spelling Clearly (Unit 10)
- •2.2. Starting the Call (Unit 1)
- •Home task:
- •I. Face to Face Communication (from International Business English, unit 1(1.6, 1.7))
- •1.1. Developing relationships
- •1.2. Developing relationships
- •II.Basic telephone Training
- •2.1. Taking an Address (Unit 11)
- •2.2. The Boss is Out (Unit 2).
- •Conversation Practice
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.1., 2.3))
- •Speaking and writing
- •Abbreviations
- •Letter writing
- •Telephoning
- •Conversation practice
- •Vocabulary List 1
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.2., 2.6))
- •The right address
- •It’s in the mail
- •Letter writing
- •Telephoning
- •Conversation practice
- •Unit 2. Arrivals.
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.2.B, 2.5. A))
- •Joining sentences
- •The right address
- •Letter writing
- •Telephoning
- •Wrong Number
- •Conversation practice
- •Vocabulary List 2
- •Vocabulary Note:
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.2. C, 2.5 b))
- •Joining sentences
- •The right address
- •Letter writing
- •Telephoning
- •Connections
- •Conversation practice
- •Unit 3. Introductions.
- •Home task:
- •Rex cinema
- •Phone Systems
- •III.Conversation practice
- •Vocabulary List 3
- •Home task:
- •Prepositions (Basic Telephone Training, Unit 12)
- •III. Conversation practice
- •Unit 4. Talking about Work.
- •Home task:
- •Vocabulary List 4
- •Abbreviations:
- •Home task:
- •Phone Play
- •III. Conversation practice
- •Unit 5. Asking for Information.
- •Home task:
- •I’d like to Know Your Prices (Telephoning in English, Unit 3)
- •III. Conversation practice
- •Vocabulary List 5
- •Home task:
- •Inquiries for prices and discounts
- •III. Conversation practice
- •Unit 6. Eating Out.
- •Home task:
- •Lesson Plan:
- •I. Letter writing
- •II. Telephoning
- •Inquiries for prices and discounts
- •III. Conversation practice
- •Vocabulary List 6
- •Home task:
- •II. Telephoning
- •Note-taking
- •Listening. Speaking.
- •Dialogue 1.
- •Dialogue 2.
- •III. Conversation practice
- •Unit 7. Appointments.
- •Home task:
- •III. Conversation practice
- •Vocabulary List 7
- •Home task:
- •III. Conversation practice
- •Unit 8. Time Out.
- •Home task:
- •2.6. C. Phone Play
- •III. Conversation practice
- •Vocabulary List 8
- •Home task:
- •C. Phone Play
- •What to say – what to expect Travel arrangements
- •Choose the best answer.
- •III. Conversation practice
- •Unit 9. Meetings.
- •Home task:
- •III. Conversation practice
- •Vocabulary List 9
- •Home task:
Letter writing
2.1. Business letter and its layout (see pp. 5-8 of “Business letter”)
Examine letter appearance. What are parts of a business letter?
Study the model letter on p. 8
2.2. Vocabulary drill (see pp. 15-19 of “Business letter”)
Telephoning
A Bad Line (Basic telephone Training, Unit 4)
Listen to this conversation. Repeat the phrases after the tape.
You: The Bank of Scotland. Good afternoon .
Caller: this is …………..
You: Sorry?
Caller: This is ………….
You: I’m sorry, but the line is very bad. Please speak up.
Caller: This is the Accounts Department of ………..
You: I’m sorry, but I still can’t hear you. The line is very bad. Could you please ring back.
Practice saying these phrases after the tape:
When you can’t hear:
Sorry?
Pardon?
I can’t hear you. The line is very bad.
Please speak up.
When you don’t understand:
I’m sorry, but I don’t understand.
Sorry, but I still don’t understand.
Please speak more slowly.
When you are not sure:
Could you repeat that, please.
Could you spell that, please.
Please confirm by fax.
TIP: Use sorry on the phone when you have a problem of some kind – you don’t understand or you can’t hear.
Listen to the tape. Fill in the spaces in this conversation:
Caller: This is Paul Down speaking.
You: …………..?
Caller: Paul Down speaking.
You: ……… but the line is very bad.
Caller: PAU DOWN.
You: Could you …………that, …………….
Caller: P..A..U..L.. D..O..W..N
You: …………., but I …………. Don’t understand.
Caller: P..A..U..
You: Ah! Good afternoon, Mr Down. How are you?
Conversation practice
Scan the vocabulary below. Make sure you know the meaning of the words and word-combinations.
Vocabulary List 1
in tray
to book a flight
a round trip flight
an open ticket
a return ticket
You are welcome
Can I help you?
Can you spell that?
arrive in /at
business class
the initial
booking reference number
flight number
a boarding pass
destination
seat (gate) number
Business Class check-in
An isle/middle/ window seat
The flight is full.
The flight is boarding now.
To complete an immigration card/form
Country of citizenship
City where visa was issued
To walk through customs control
To have prohibited items
To book/reserve a room at the hotel (single, double…) for … nights
To confirm the booking by fax
Cultural note:
Standing in line: In the USA and Britain people don’t push ahead in lines. At post-offices and banks there is often just one line for several tellers. People wait in line and the first person goes to the first free teller. The British word for standing in line is “queuing”. Teller means clerk.
Listen to Units 1, 3, 4 and 42 of Basic Survival. Do the exercises.
Act out the following situations:
Reserving a ticket at the travel agency.
Checking in at the airport.
Completing the landing card.
Passing through immigration control.
Asking smb to meet you at the airport.
Reserving a room at the hotel.