3. Telephoning

Number Revision (Basic telephone Training, Unit 6)

1. Make sure you can say all these numbers

0 1 2 3 4 5 6 7 8 9 10

11 12 13 14 15 16 17 18 19 20

21 22 23

30 40 50 60 70 80 90 100

101 – a hundred and one 111 – a hundred and eleven

1 000 – a thousand 100 000 – a hundred thousand

1 000 000 – a million

2. Look at these examples. Say them after the tape.

78 – seventy-eight

425 – four hundred and twenty five

1210 – one thousand, two hundred and ten

48601 – forty-eight thousand, six hundred and one

939837 – nine hundred and thirty nine thousand, eight hundred and thirty seven

3. Write numbers in words.

1. 51 ……………………………………………………………………

2. 812 …………………………………………………………………..

3. 4739 …………………………………………………………………

4. 204110 ………………………………………………………………

4. Write in figures.

1. Twenty eight thousand, nine hundred and fourteen …………....

2. Seven hundred and four .....................

3. Two thousand three hundred and fifty-one ……………

4. Six hundred and thirty four thousand, four hundred and five ………..

The Wrong Number (Basic telephone Training, Unit 3)

5. The wrong company. Listen to this conversation. Repeat after the tape.

• You: 420 967

• Caller: Can I speak to Mr Rose, please?

• You: I’m sorry there is nobody of that name here. I think you’ve got the wrong number.

• Caller: I’m sorry to have bothered you. Goodbye.

• You: Goodbye.

TIP: Note that you said I think you’ve got the wrong number. This sounds better than You’ve got the wrong number, which sounds aggressive.

6. Here are other phrases you can use. Put the lines in the correct order to make a conversation. Then read them aloud.

• 553 976

• Oh, I’m very sorry I must have the wrong number. Cheerio.

• Is that 553 956?

• Cheerio.

• No, this is 553 976.

7. Fill in the spaces with information about yourself.

a) Caller: Is that Tell Brothers?

You: No, this ………………. .

b) Caller: I’d like to speak to Miss Van Hertzen, please.

You: I’m sorry there’s …………….. .

c)Caller: Is that 489 9929?

You: No, ………………… .

8. The wrong department. Listen to this conversation. Then fill in the spaces.

• You: Susan McQueen speaking. Good afternoon.

• Caller: Is ………….. extension 584?

• You: No, this is 554. I’ll put you …………….. to the switchboard.

• Caller: Thanks for your help.

• You: That’s all right. Goodbye.

9. Look at the information. Listen to the tape. Write your reply.

1. (Your name is Dorothy Smith.)

………………………………………………………………....

2. (Your number is 992 4097.)

…………………………………………………………………

3. (Your name is Mr Reynolds.)

…………………………………………………………………

10. Put this conversation in the correct order. The first line is correct.

1. Caller: Could I speak to Mary Stone, please?

2. You: No, this is extension 1245. Which department is she in?

3. Caller: Thanks for your help. I’m sorry to have bothered you. Goodbye.

4. You: I’ll put you through to her department.

5. Caller: Training.

6. You: That’s all right. Goodbye.

7. Caller: Oh! Isn’t that extension 1235?

8. You: There’s nobody of that name here, I’m afraid.