- •Face to Face Communication (from International Business English, unit 1)
- •1. 2. Asking questions
- •Do you enjoy your work?
- •Have you met?
- •Around the world
- •II.Basic telephone Training
- •2.1. Spelling Clearly (Unit 10)
- •2.2. Starting the Call (Unit 1)
- •Home task:
- •I. Face to Face Communication (from International Business English, unit 1(1.6, 1.7))
- •1.1. Developing relationships
- •1.2. Developing relationships
- •II.Basic telephone Training
- •2.1. Taking an Address (Unit 11)
- •2.2. The Boss is Out (Unit 2).
- •Conversation Practice
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.1., 2.3))
- •Speaking and writing
- •Abbreviations
- •Letter writing
- •Telephoning
- •Conversation practice
- •Vocabulary List 1
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.2., 2.6))
- •The right address
- •It’s in the mail
- •Letter writing
- •Telephoning
- •Conversation practice
- •Unit 2. Arrivals.
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.2.B, 2.5. A))
- •Joining sentences
- •The right address
- •Letter writing
- •Telephoning
- •Wrong Number
- •Conversation practice
- •Vocabulary List 2
- •Vocabulary Note:
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.2. C, 2.5 b))
- •Joining sentences
- •The right address
- •Letter writing
- •Telephoning
- •Connections
- •Conversation practice
- •Unit 3. Introductions.
- •Home task:
- •Rex cinema
- •Phone Systems
- •III.Conversation practice
- •Vocabulary List 3
- •Home task:
- •Prepositions (Basic Telephone Training, Unit 12)
- •III. Conversation practice
- •Unit 4. Talking about Work.
- •Home task:
- •Vocabulary List 4
- •Abbreviations:
- •Home task:
- •Phone Play
- •III. Conversation practice
- •Unit 5. Asking for Information.
- •Home task:
- •I’d like to Know Your Prices (Telephoning in English, Unit 3)
- •III. Conversation practice
- •Vocabulary List 5
- •Home task:
- •Inquiries for prices and discounts
- •III. Conversation practice
- •Unit 6. Eating Out.
- •Home task:
- •Lesson Plan:
- •I. Letter writing
- •II. Telephoning
- •Inquiries for prices and discounts
- •III. Conversation practice
- •Vocabulary List 6
- •Home task:
- •II. Telephoning
- •Note-taking
- •Listening. Speaking.
- •Dialogue 1.
- •Dialogue 2.
- •III. Conversation practice
- •Unit 7. Appointments.
- •Home task:
- •III. Conversation practice
- •Vocabulary List 7
- •Home task:
- •III. Conversation practice
- •Unit 8. Time Out.
- •Home task:
- •2.6. C. Phone Play
- •III. Conversation practice
- •Vocabulary List 8
- •Home task:
- •C. Phone Play
- •What to say – what to expect Travel arrangements
- •Choose the best answer.
- •III. Conversation practice
- •Unit 9. Meetings.
- •Home task:
- •III. Conversation practice
- •Vocabulary List 9
- •Home task:
Conversation Practice
Watch Unit 1. Preparing to travel. of the Video Conference. Be ready to act it out in class.
Section 1
Teresa: Here are your letters, Daniel.
Daniel: Thanks. Um, Teresa… Where’s the Sales Conference program?
Teresa: It’s in your in-tray.
Daniel :Oh.
Teresa: Here.
Daniel: Thanks.
Teresa: You are welcome.
* * *
Daniel: Teresa, can you book a flight to Birmingham, England, please.
Teresa: Sure. When do you want to travel?
Daniel: October 19th.
Teresa: Do you want a return on the 25th after the sales conference?
Daniel: No, I want an open ticket. I have a meeting with Geoff Stansfield on the 28th.
Teresa: O.K.
Daniel: Thanks a lot, Teresa.
Teresa: You are welcome.
Section 2
Travel agent: Good morning. Pegasus Travel Services. Can I help you?
Teresa: Good morning. This is Teresa Rodriquez from Transglobal.
Travel agent: Hello, Ms. Rodriquez.
Teresa: Can I book one open round trip flight from New York to Birmingham, England, please?
Travel agent: Yes, ma’am. When do you want to travel?
Teresa: On October 19th.
Travel agent: There are two British Airways flights from JFK on October 19th. At 10:55 a.m. and at 9:30 p.m.
Teresa: When does the 9:30 flight arrive in Birmingham?
Travel agent: It arrives at 8:45 a.m. local time, on 20th October.
Teresa: That’s fine.
Travel agent: What class do you want to travel?
Teresa: Business class.
Travel agent: And the passenger’s name?
Teresa: Conway. Mr. Conway.
Travel agent: Can you spell that, please?
Teresa: C-O-N-W-A-Y.
Travel agent: And the first initial?
Teresa: D.
Travel agent: T?
Teresa: No, D, for Daniel.
Travel agent: Alright, that’s one seat on BA 542 leaving JFK at 9:30 P.M. on October 19th. Your booking reference number is M6T 5DY.
Teresa: Great. Thanks. Can you send a ticket to me here at Transglobal, please?
Travel agent: Certainly, ma’am. Thank you for calling.
Teresa: Goodbye.
Travel agent: Bye.
Section 3
Dominique: Bon, alors, c’est cinq nuits, a partir du 20 octobre … Bon, tres bien. Je fais ca tout de suite. D’accord.
Receptionist: Good morning, Nailcote Hall hotel.
Dominique: Good morning. Can I book a single room for five nights from the 20th of October?
Receptionist: Five nights from the 20th of October. Yes, that’s fine, madam. Can I have the name, please?
Dominique: Yes. Isabel Pelletier.
Receptionist: Can you spell the surname, please?
Dominique: Yes. P-e-double-l-e-t-i-e-r.
Receptionist: And the address?
Dominique: Yes, 4-6-8-5-2-3-1-9.
Receptionist: Can you confirm your booking by fax or letter, please?
Dominique: Yes, can you give me your fax number?
Receptionist: It’s 0-1-2-1 for Birmingham, 7-6-8-4-1-1-2.
Dominique: Sorry, 0-1-2-1-7-8?
Receptionist: 7-6-8-4-1-1-2.
Dominique: O.K. Thank you. Good bye.
Receptionist: Good bye.
Section 4
Bob: Ann, can you ring Pete Harris? Say that Monday’s OK for the meeting.
Ann: Sure, Bob.
Bob: Cancel my meeting with Fiona Williams.
Ann: OK
Bob: Oh, and can you fax this to Paul Wright at the Conference Centre?
***
Bob: Hello, Bob Davis.
Ron: Hi, Bob, It’s Ron Jacobs.
Bob: Ron. How are you?
Ron: Fine. And you? Are you busy?
Bob: Yes, we’re busy - the sales conference, you know.
Ron: Of course. Bob, my plane arrives at 11:40 tomorrow morning. Can you meet me at the airport?
Bob: Of course. Can you write this down, Ann? Ron arrives at 11:40 tomorrow. What’s the flight number, Ron?
Ron: Oh, let me see. It’s JA 658.
Bob: J-A-6-5-8. Have you got that, Ann? OK, Ron. That’s fine. See you at the airport, then.
Ron: Thanks. Appreciate it.
Bob: No problem. See you tomorrow.
Ron: Take care.
Bob: Bye.
***
Bob: Now, Ann. Um …Oh, yes. When does Isabelle Pelletier arrive from France?
Ann: Her train arrives at 3:35 this afternoon.
Bob: Can you meet her?
Ann: Sure.
Bob: Good. Oh, tell Kate to call me on the mobile… Oh, and don’t forget to call Harry.
Cultural note:
British Airways: the largest British Airline
JFK (abbreviation for John Fitzgerald Kennedy) also Kennedy: New York’s main international airport.