- •Face to Face Communication (from International Business English, unit 1)
- •1. 2. Asking questions
- •Do you enjoy your work?
- •Have you met?
- •Around the world
- •II.Basic telephone Training
- •2.1. Spelling Clearly (Unit 10)
- •2.2. Starting the Call (Unit 1)
- •Home task:
- •I. Face to Face Communication (from International Business English, unit 1(1.6, 1.7))
- •1.1. Developing relationships
- •1.2. Developing relationships
- •II.Basic telephone Training
- •2.1. Taking an Address (Unit 11)
- •2.2. The Boss is Out (Unit 2).
- •Conversation Practice
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.1., 2.3))
- •Speaking and writing
- •Abbreviations
- •Letter writing
- •Telephoning
- •Conversation practice
- •Vocabulary List 1
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.2., 2.6))
- •The right address
- •It’s in the mail
- •Letter writing
- •Telephoning
- •Conversation practice
- •Unit 2. Arrivals.
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.2.B, 2.5. A))
- •Joining sentences
- •The right address
- •Letter writing
- •Telephoning
- •Wrong Number
- •Conversation practice
- •Vocabulary List 2
- •Vocabulary Note:
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.2. C, 2.5 b))
- •Joining sentences
- •The right address
- •Letter writing
- •Telephoning
- •Connections
- •Conversation practice
- •Unit 3. Introductions.
- •Home task:
- •Rex cinema
- •Phone Systems
- •III.Conversation practice
- •Vocabulary List 3
- •Home task:
- •Prepositions (Basic Telephone Training, Unit 12)
- •III. Conversation practice
- •Unit 4. Talking about Work.
- •Home task:
- •Vocabulary List 4
- •Abbreviations:
- •Home task:
- •Phone Play
- •III. Conversation practice
- •Unit 5. Asking for Information.
- •Home task:
- •I’d like to Know Your Prices (Telephoning in English, Unit 3)
- •III. Conversation practice
- •Vocabulary List 5
- •Home task:
- •Inquiries for prices and discounts
- •III. Conversation practice
- •Unit 6. Eating Out.
- •Home task:
- •Lesson Plan:
- •I. Letter writing
- •II. Telephoning
- •Inquiries for prices and discounts
- •III. Conversation practice
- •Vocabulary List 6
- •Home task:
- •II. Telephoning
- •Note-taking
- •Listening. Speaking.
- •Dialogue 1.
- •Dialogue 2.
- •III. Conversation practice
- •Unit 7. Appointments.
- •Home task:
- •III. Conversation practice
- •Vocabulary List 7
- •Home task:
- •III. Conversation practice
- •Unit 8. Time Out.
- •Home task:
- •2.6. C. Phone Play
- •III. Conversation practice
- •Vocabulary List 8
- •Home task:
- •C. Phone Play
- •What to say – what to expect Travel arrangements
- •Choose the best answer.
- •III. Conversation practice
- •Unit 9. Meetings.
- •Home task:
- •III. Conversation practice
- •Vocabulary List 9
- •Home task:
II.Basic telephone Training
2.1. Taking an Address (Unit 11)
Listen to this dialogue. Repeat after the tape.
You: Could you give me the address, please?
Caller: Certainly, are you ready?
You: Go ahead:
Caller: Quimica Colombia…that’s Quimica…new word Colombia. Avenida Villa Neuva 17A23/45..that’s Avenida…new word…Villa…new word Neuva…new word…17…capital A…23…stroke…45…new line…Bogota…new line…Colombia.
You: Could you spell Quimica, please?
Caller: Q as in queen, U as in umbrella, I as in India, M as in mother, I as in India, C as in cat, A as in apple.
You: Thank you very much. Goodbye.
Caller: Goodbye.
Say these important words after the tape:
1 . full stop (or stop)
2 - hyphen
3 -- dash
4 / stroke
5 ABC in capitals (or capital A, capital B, capital C)
6 abc in small letters
7 PVa capital P, capital V, small a
8 new word
9 new line
10 postcode - zipcode
Look at this address. Listen to it on the tape, then repeat it.
D-V-H Nederland B.V.
Zeedijk 12
Postbus 409
1181 VT Amstelveen
Now try to write it out in the same way you would say it on the phone:
_________________________________________________________
_________________________________________________________
_________________________________________________________
Listen to the tape and write in the new address on these cards.
1.
-
Please note that
Workwell Watches
Bahnhofstrasse 78
8021 ZURICH
is moving to
on 23rd January
2.
-
Our new address as from 10th March will be
The Goya Art Gallery
Marques de Valdeiglesias 15
Madrid 4
3.
-
CHANGE OF ADDRESS
AS OF 13 th OCTOBER
Pyramid Sandpapers Ltd Pyramid Sandpapers Ltd
28 Kulliyet El Zirra Street __________________________
PO BOX 190 __________________________
Cairo __________________________
2.2. The Boss is Out (Unit 2).
Listen to this conversation. Repeat after the tape.
You: Digital Electronics. Good afternoon.
Caller: Can I speak to Mr Burton, please?
You: I’m sorry, but Mr Burton is in a meeting. Can I take a message?
Caller: No, it’s all right. What time will he be free?
You: At three o’clock.
Caller: Could you tell him I called – it’s Mr Rees.
You: Certainly.
Caller: Thank you very much. Goodbye.
You: Goodbye.
TIP: Certainly means yes and is very friendly.
Here are other phrases you can use. Put the lines in the correct order to make a conversation. Then read them aloud.
No, it’s alright. When will she be back?
Certainly Mr Blaire.
Walker and Williams. Good morning.
Thanks for your help.
Please tell her I called.
I’m sorry she’s out at the moment.
You’re welcome. Goodbye.
Can I speak to Mrs Blaire, please. I’m Mr Blaire.
I’m afraid I don’t know.
TIP: In this conversation I’m afraid = I’m sorry. Use I’m afraid to give bad or negative information.
Listen to the tape. Fill in the spaces in these conversations:
You: I’m …………..Mr Jones is …………….. .
Caller: Oh dear. ……… will he be ………….. ?
You: At about …………. .
Caller: Well, could you ………… , please?
You: Hello. I’m …………….. but Gloria is ………… .
Can I ……………..?
Caller: No, that’s all right. Could you just …………… ?
This conversation is “foreign”. Re-write it so that it sounds more natural and friendly.
You: Hello. Jose Vidal here. ____________________________________
Caller: Mrs Rossi, please. ____________________________________
You: Mrs Rossi’s not here. ____________________________________
You call back? ____________________________________
Caller: What time? ____________________________________
You: 20 minutes. ____________________________________
Caller: Thank you. ____________________________________
You: It’s OK. ____________________________________
TIP: Did you notice that you added extra phrases to make the information sound better?
Listen to the tape. Fill in the correct day of the week in the following sentences:
He won’t be back till ……………………. .
We open again on ……………. Morning at 9.
We shall be closed from ……… the 16th until ………… the 18th.
The best time to ring is before lunch on ………. or after 5 pm
on ………. .
Look at this calendar. Today is the 16th. Write the dates in the spaces:
-
M Tu W Th F Sa Su
1 2 3 4 5 6 7
8 9 10 11 12 13 14
15 16 17 18 19 20 21
22 23 24 24 26 27 28
30 31
1 today ……….. 2 tomorrow ……….. 3 yesterday……….
4 a week today ……….. 5 a week tomorrow ………….
6 last Tuesday ………… 7 a fortnight tomorrow
TIP: Don’t say 7/8 days or 14/15 days in English. Say a week or a fortnight.