6. What to say – what to expect Travel arrangements

Person calling

• Is there a connecting flight to Buffalo out of Kennedy International?

• What kind of transportation is available from the airport into town?

• Will I have enough time to get into the airports between flights?

Person called

• Are you willing to travel stand-by if I can’t get you a confirmed seat?

• Be sure to confirm your international flight at least 48 hours before departure.

• You’ll have a 12-hour layover in Chicago.

Hotels

Person calling

• I’d like to know the price for a single room with shower for one night, please.

• I’d like to make a reservation for Friday 27 August, please.

• Are conference room facilities available at your hotel?

Person called

• We’re fully booked for the night, sir. If you like, we could recommend another hotel.

6. Choose the best answer.

1. Where are you calling a) I’m on the phone.

from? b) My address is 49 Northwick Street.

c) This is Mrs. Skolnick speaking.

2. Can’t you reduce the price a) There are fewer goods available.

for our first order? b) The order is firm.

c) It may be possible for an initial order.

3. Why is there no one on a) The building is quite new.

the premises right now? b) It is after office hours.

c) The person wanted is on holiday.

4. Would you quote the item a) Yes, I have your quote.

number, please? b) Yes, that’s the quality I want.

c) Yes, I have your price list.

5. Would you prefer the a) Yes, I’d rather pay later.

latter? b) Yes, I liked the suggestion you made

in your letter.

c) Yes, the last suggestion is the best one.

6. We’ve got some more a) So you expect the to come in soon?

on order. b) So you can’t order enough?

c) So you’ll have to order some more?

III. Conversation practice

0. Act out the following situations:

• Buy something for yourself and a present for your friend in a gift store.

• Discuss with your friend what sports you do in your free time.

0. Watch Unit 9. Meetings of Video Conference.

Unit 9. Meetings.

Barbara Little, Daniel Conway, Charles Milbank, Ann Richards

• Barbara: I think I’ve covered everything in detail. Now I’ve just like to summarize. You have a choice of two sites for your new European distribution centre: the Birmingham Business Park here in the UK; or the Polderdijk Business Park near Amsterdam. These are the main issues:

First, transport: Amsterdam is on mainland Europe, and that’s an advantage. But both cities have large international airports and good road and rail links.

Second, cost: The Birmingham sight is much cheaper.

Finally, communication: Your company language is English. So, Birmingham is better from that point of view. Are there any questions?

• Charles: Could you remind us how much the grant from the UK government is?

• Barbara: Yes, 300 000 pounds. The details are in your files.

• Charles: Thank you very much, Barbara. You’ve given us a very clear idea of the advantages and the disadvantages of each sight.

***

• Charles: Now we have to make a choice. Bob, what do you think?

• Bob: Well, I think the main issue is transport. Amsterdam is nearer to our markets in Europe. I think we should choose Amsterdam.

• Charles: Uh, huh, Ann?

• Ann: Bob has a point. But transport isn’t the only issue here. Birmingham is cheaper. Wages are lower, taxes are lower, and we’ll get a grant from the U.K. government.

• Bob: But transport costs are higher from Birmingham. And it takes longer to reach our markets in the south – Italy and Spain, for example.

• Barbara: That’s true. But Birmingham has a large international airport, and there are good road and rail links with Europe.

• Charles: Barbara, how long does it take lorries to drive from Birmingham to, say, Rome or Madrid?

• Barbara: Less than 48 hours.

***

• Charles: Let us look at the other issue: communication.

• Ann: Everyone uses English in Transglobal. English is the company language, so it makes sense to -

• Bob: But the Dutch - Sorry to interrupt, Ann - the Dutch speak excellent English.

• Barbara: That’s true, Bob. But don’t forget, that you already have a sales office in the U.K.

• Charles: But sales and distribution are separate operations.

• Ann: Maybe, but I still think that it makes sense to locate the distribution centre here.

• Bob: I’m afraid I disagree there, Ann. For a distribution centre you need good transport. And from the point of view of transport, Amsterdam is the better choice.

• Charles: Shall we take a short break now and continue the discussion afterwards?

***

• Charles: Well, it’s been a fantastic year. Turnover is up 18 % on last year, that’s 6 % of a budget. And profits are up 5.8 % . It’s a tremendous achievement. And all of you can take credit for that. Well done! And thank you.

I’ve really enjoyed this sales conference. It’s been great to see all the old faces again, looking younger than ever. And it’s been great getting to know the new representatives.

I’d like to thank Bob Davis and his team for organizing the conference. They’ve done a splendid job. Bob, would you come up here?

• Bob: Thank you.

• Charles: Finally, I’ve got two announcements to make. First of all, as you know, we are going to open a new distribution centre in Europe. We’ve decided to locate it in Birmingham. We hope it will open in May next year. Secondly, the announcement you are all waiting for. The winner of the Transglobal employee of the year reward. This year the prize is the holiday for two in the Seychelles. It was a very difficult decision; there were many candidates for the prize: Daniel Conway, Ron Jacobs, Jean Robertson, Calvin Lester. But the winner this year is someone who works here in the UK, and someone you all know very well – Ann Richards.

• Ann: Oh, well, thank you, thank you very much.