- •Face to Face Communication (from International Business English, unit 1)
- •1. 2. Asking questions
- •Do you enjoy your work?
- •Have you met?
- •Around the world
- •II.Basic telephone Training
- •2.1. Spelling Clearly (Unit 10)
- •2.2. Starting the Call (Unit 1)
- •Home task:
- •I. Face to Face Communication (from International Business English, unit 1(1.6, 1.7))
- •1.1. Developing relationships
- •1.2. Developing relationships
- •II.Basic telephone Training
- •2.1. Taking an Address (Unit 11)
- •2.2. The Boss is Out (Unit 2).
- •Conversation Practice
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.1., 2.3))
- •Speaking and writing
- •Abbreviations
- •Letter writing
- •Telephoning
- •Conversation practice
- •Vocabulary List 1
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.2., 2.6))
- •The right address
- •It’s in the mail
- •Letter writing
- •Telephoning
- •Conversation practice
- •Unit 2. Arrivals.
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.2.B, 2.5. A))
- •Joining sentences
- •The right address
- •Letter writing
- •Telephoning
- •Wrong Number
- •Conversation practice
- •Vocabulary List 2
- •Vocabulary Note:
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.2. C, 2.5 b))
- •Joining sentences
- •The right address
- •Letter writing
- •Telephoning
- •Connections
- •Conversation practice
- •Unit 3. Introductions.
- •Home task:
- •Rex cinema
- •Phone Systems
- •III.Conversation practice
- •Vocabulary List 3
- •Home task:
- •Prepositions (Basic Telephone Training, Unit 12)
- •III. Conversation practice
- •Unit 4. Talking about Work.
- •Home task:
- •Vocabulary List 4
- •Abbreviations:
- •Home task:
- •Phone Play
- •III. Conversation practice
- •Unit 5. Asking for Information.
- •Home task:
- •I’d like to Know Your Prices (Telephoning in English, Unit 3)
- •III. Conversation practice
- •Vocabulary List 5
- •Home task:
- •Inquiries for prices and discounts
- •III. Conversation practice
- •Unit 6. Eating Out.
- •Home task:
- •Lesson Plan:
- •I. Letter writing
- •II. Telephoning
- •Inquiries for prices and discounts
- •III. Conversation practice
- •Vocabulary List 6
- •Home task:
- •II. Telephoning
- •Note-taking
- •Listening. Speaking.
- •Dialogue 1.
- •Dialogue 2.
- •III. Conversation practice
- •Unit 7. Appointments.
- •Home task:
- •III. Conversation practice
- •Vocabulary List 7
- •Home task:
- •III. Conversation practice
- •Unit 8. Time Out.
- •Home task:
- •2.6. C. Phone Play
- •III. Conversation practice
- •Vocabulary List 8
- •Home task:
- •C. Phone Play
- •What to say – what to expect Travel arrangements
- •Choose the best answer.
- •III. Conversation practice
- •Unit 9. Meetings.
- •Home task:
- •III. Conversation practice
- •Vocabulary List 9
- •Home task:
Home task:
1. Letter Writing: in Business Letter
Read pp. 65 – 70, answer the questions on p.70.
Learn the vocabulary on p.70.
Do ex. 1, 2 p. 71 - 72.
2. Telephoning:
- Learn the vocabulary “What to say – what to expect”
- Do ex. 2.9.
3. Conversation practice: Video Conference
a. Learn the vocabulary of Vocabulary list 8.
b. Be ready to act out the following situations:
- Buy smth for yourself and a present for your friend in a gift store.
- Discuss with your friend what sports you do in your free time.
Lesson 18
Lesson Plan:
I. Letter writing
1.1. The right address
Listen to the recording and address each envelope correctly. (Later, you can check your answers in File 4)
1.2. Business Letter
Answer the questions on p. 70.
Study different types of order letters on pp. 67 – 79
Go over your home exercise – ex. 1 p. 71 – 72
Reproduce the letter you’ve learned at home (ex. 2 p. 72)
Vocabulary drill (pp. 70)
II. Telephoning
A. Listening practice (Basic telephone Training, Unit 24a)
2.1. Write down the times:
1. ……………………… 4. …………………………
2. ……………………… 5. …………………………
3. ………………………
2.2. Make a note of the names of these airports on tape:
1. ……………………… 5. ………………………..
2. ……………………… 6. ………………………..
3. ……………………… 7. ………………………..
4. ……………………… 8. ………………………..
2.3. Underline the stress in each sentence:
1. He’s abroad this week. 3. The meeting’s cancelled.
2. Can he call you back at 4. What’s your address, please?
five o’clock?
2.4. Write these special dates. What are their names?
1. …………………………… 4. ………………………
2. …………………………… 5. ………………………
3. …………………………....
B. Getting the Message (Basic Telephone Training, Unit 24 b)
2.5. Listen to the message on the tape and note down the important information.
To ………………………………. …… Date …………………………. From …………………………………. Time …………………………
Message ………………………………………………………………………………. ……………………………………………………………………………….. ……………………………………………………………………………….. ……………………………………………………………………………….. ……………………………………………………………………………….. Message taken by …………………………………………………………… |
C. Phone Play
Student A. Call double Peaks Travel. You are Mr. Todd. Change your flight from New York to Seattle from 21st October to 22nd October. You have an economy class ticket.
Student B. You work at Double Peaks travel. Economy class is full on all flights from New York to Seattle from 22nd to 25th October. Suggest Business Class on the 22nd. There is a seat in Economy on the 21st but it is on the late flight, leaving at 23.00.
Listening (task 5)
Call |
Company called |
Caller’s name |
Address/ location |
Order |
Time of delivery |
1. |
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2. |
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