- •Face to Face Communication (from International Business English, unit 1)
- •1. 2. Asking questions
- •Do you enjoy your work?
- •Have you met?
- •Around the world
- •II.Basic telephone Training
- •2.1. Spelling Clearly (Unit 10)
- •2.2. Starting the Call (Unit 1)
- •Home task:
- •I. Face to Face Communication (from International Business English, unit 1(1.6, 1.7))
- •1.1. Developing relationships
- •1.2. Developing relationships
- •II.Basic telephone Training
- •2.1. Taking an Address (Unit 11)
- •2.2. The Boss is Out (Unit 2).
- •Conversation Practice
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.1., 2.3))
- •Speaking and writing
- •Abbreviations
- •Letter writing
- •Telephoning
- •Conversation practice
- •Vocabulary List 1
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.2., 2.6))
- •The right address
- •It’s in the mail
- •Letter writing
- •Telephoning
- •Conversation practice
- •Unit 2. Arrivals.
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.2.B, 2.5. A))
- •Joining sentences
- •The right address
- •Letter writing
- •Telephoning
- •Wrong Number
- •Conversation practice
- •Vocabulary List 2
- •Vocabulary Note:
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.2. C, 2.5 b))
- •Joining sentences
- •The right address
- •Letter writing
- •Telephoning
- •Connections
- •Conversation practice
- •Unit 3. Introductions.
- •Home task:
- •Rex cinema
- •Phone Systems
- •III.Conversation practice
- •Vocabulary List 3
- •Home task:
- •Prepositions (Basic Telephone Training, Unit 12)
- •III. Conversation practice
- •Unit 4. Talking about Work.
- •Home task:
- •Vocabulary List 4
- •Abbreviations:
- •Home task:
- •Phone Play
- •III. Conversation practice
- •Unit 5. Asking for Information.
- •Home task:
- •I’d like to Know Your Prices (Telephoning in English, Unit 3)
- •III. Conversation practice
- •Vocabulary List 5
- •Home task:
- •Inquiries for prices and discounts
- •III. Conversation practice
- •Unit 6. Eating Out.
- •Home task:
- •Lesson Plan:
- •I. Letter writing
- •II. Telephoning
- •Inquiries for prices and discounts
- •III. Conversation practice
- •Vocabulary List 6
- •Home task:
- •II. Telephoning
- •Note-taking
- •Listening. Speaking.
- •Dialogue 1.
- •Dialogue 2.
- •III. Conversation practice
- •Unit 7. Appointments.
- •Home task:
- •III. Conversation practice
- •Vocabulary List 7
- •Home task:
- •III. Conversation practice
- •Unit 8. Time Out.
- •Home task:
- •2.6. C. Phone Play
- •III. Conversation practice
- •Vocabulary List 8
- •Home task:
- •C. Phone Play
- •What to say – what to expect Travel arrangements
- •Choose the best answer.
- •III. Conversation practice
- •Unit 9. Meetings.
- •Home task:
- •III. Conversation practice
- •Vocabulary List 9
- •Home task:
Home task:
1. Letter Writing: in Business Letter
Learn the vocabulary on pp. 56 – 57
Do ex. 5, 6 (10 – 13) p. 63 – 65.
2. Conversation practice: Video Conference
a) Learn Vocabulary list 7
b) Act out the following situation:
- Make an appointment with a manager of some company to see the site for the exhibition of you new goods.
Lesson 16
Lesson Plan:
I. Letter writing
1.1. The right address
Listen to the recording and address each envelope correctly. (Later, you can check your answers in File 4)
1.2. Business Letter
Vocabulary drill (pp. 56 – 57)
Go over your home exercise – ex. 5, ex. 6 (10 - 13) p. 63 – 65.
II. Telephoning
A. Listening practice (Basic telephone Training, Unit 22a)
2.1. Write the dates you hear:
1. ……………………… 4. …………………………
2. ……………………… 5. …………………………
3. ………………………
2.2. Write the letters from the tape:
1. ……………………… 4. ………………………..
2. ……………………… 5. ………………………..
3. ………………………
2.3. Circle the correct time:
1. 7.15 19.15 4. 3.15 3.50
2. 8.40 8.14 5. 5.15 4.45
3. 1.50 2.10
2.4. Make a note of the address in Sweden from the tape:
…………………………………………………………………..
…………………………………………………………………..
…………………………………………………………………..
…………………………………………………………………..
B. Getting the Message (Basic Telephone Training, Unit 22 b)
2.5. Listen to the message on the tape and note down the important information.
To ………………………………. …… Date …………………………. From …………………………………. Time ………………………… Message ………………………………………………………………………………. ……………………………………………………………………………….. ……………………………………………………………………………….. ……………………………………………………………………………….. ……………………………………………………………………………….. Message taken by …………………………………………………………… |
2.6. C. Phone Play
Student A. You work for the Office Paper Shop. Phone Mr Pitts at Paper Suppliers Ltd to place an urgent order for 8000 white window envelopes.
Student B. You work for Paper Suppliers Ltd. You are Mr Pitts’ colleague. Mr Pitts is on holiday for 2 weeks. You sell envelopes. Orders under 10 000 – no discount. Orders over 10 000 – you give 10% discount.
2.7. Role play (task 13)
Sit back-to-back in pairs. Student A, who has information in File 5, should “ring” student B who has information on this page. Change roles when you have done the calls once.
B1 You are Donald Scott, a salesman with Supersit Inc. Your price per chair (model A1) is $ 32.95. Discounts for large orders are 7% (up to 500), 10% (up to 100) and 12% (over 1000). You can, if you wish, increase these by up to 2%, but not more. You have a new, better chair (model A2) which costs $40 but there is a special introductory discount of 15% (up to 500) and 20% (above 500).
B 2 You work for Global Travel. There are flights from London to Torino at 9.30 (arr. 11.40, British Airways, BA 552, $165 PEX) and at 12.00 (arr. 14.15, Alitalia, AL 791, $ 145 special price)
B 3 You are Jane Lever. You want to buy a Datapower 512 computer. You have seen them at $ 1100 - $ 1250 in computer shops. You have asked Compsell, a big London computer distributor, to ring and give you a price.
