- •Face to Face Communication (from International Business English, unit 1)
- •1. 2. Asking questions
- •Do you enjoy your work?
- •Have you met?
- •Around the world
- •II.Basic telephone Training
- •2.1. Spelling Clearly (Unit 10)
- •2.2. Starting the Call (Unit 1)
- •Home task:
- •I. Face to Face Communication (from International Business English, unit 1(1.6, 1.7))
- •1.1. Developing relationships
- •1.2. Developing relationships
- •II.Basic telephone Training
- •2.1. Taking an Address (Unit 11)
- •2.2. The Boss is Out (Unit 2).
- •Conversation Practice
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.1., 2.3))
- •Speaking and writing
- •Abbreviations
- •Letter writing
- •Telephoning
- •Conversation practice
- •Vocabulary List 1
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.2., 2.6))
- •The right address
- •It’s in the mail
- •Letter writing
- •Telephoning
- •Conversation practice
- •Unit 2. Arrivals.
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.2.B, 2.5. A))
- •Joining sentences
- •The right address
- •Letter writing
- •Telephoning
- •Wrong Number
- •Conversation practice
- •Vocabulary List 2
- •Vocabulary Note:
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.2. C, 2.5 b))
- •Joining sentences
- •The right address
- •Letter writing
- •Telephoning
- •Connections
- •Conversation practice
- •Unit 3. Introductions.
- •Home task:
- •Rex cinema
- •Phone Systems
- •III.Conversation practice
- •Vocabulary List 3
- •Home task:
- •Prepositions (Basic Telephone Training, Unit 12)
- •III. Conversation practice
- •Unit 4. Talking about Work.
- •Home task:
- •Vocabulary List 4
- •Abbreviations:
- •Home task:
- •Phone Play
- •III. Conversation practice
- •Unit 5. Asking for Information.
- •Home task:
- •I’d like to Know Your Prices (Telephoning in English, Unit 3)
- •III. Conversation practice
- •Vocabulary List 5
- •Home task:
- •Inquiries for prices and discounts
- •III. Conversation practice
- •Unit 6. Eating Out.
- •Home task:
- •Lesson Plan:
- •I. Letter writing
- •II. Telephoning
- •Inquiries for prices and discounts
- •III. Conversation practice
- •Vocabulary List 6
- •Home task:
- •II. Telephoning
- •Note-taking
- •Listening. Speaking.
- •Dialogue 1.
- •Dialogue 2.
- •III. Conversation practice
- •Unit 7. Appointments.
- •Home task:
- •III. Conversation practice
- •Vocabulary List 7
- •Home task:
- •III. Conversation practice
- •Unit 8. Time Out.
- •Home task:
- •2.6. C. Phone Play
- •III. Conversation practice
- •Vocabulary List 8
- •Home task:
- •C. Phone Play
- •What to say – what to expect Travel arrangements
- •Choose the best answer.
- •III. Conversation practice
- •Unit 9. Meetings.
- •Home task:
- •III. Conversation practice
- •Vocabulary List 9
- •Home task:
III. Conversation practice
3.1. Act out the following situation:
Discuss the restaurant menu with you friend (Basic Survival, unit 35) and make your order to the waiter. Discuss the meal when you’ve finished eating.
3.2. Watch Unit 7. Appointments of Video Conference.
Unit 7. Appointments.
Daniel Conway, Isabelle Pelletier.
Daniel: What did you think of Ron’s presentation?
Isabelle: I thought it was excellent.
Daniel: Me, too.
Isabelle: This afternoon is free. What are you planning to do?
Daniel: I want to buy some gifts to take back home. How about you?
Isabelle: I’d like to go shopping too. Shall we go together?
Daniel: Sure, I’d love to. What time shall we meet? I’m giving a presentation to the new sales representatives next. That finishes at one.
Isabelle: And I’ve got a meeting with Bob Davis. Let’s meet in the foyer at, say, ten past one?
Daniel: OK. Shall we have lunch here before we go?
Isabelle: No, why don’t we have lunch in town for a change?
Daniel: Good idea. My presentation starts in five minutes. I’m going to check the room. See you later then.
Isabelle: OK. Bye.
***
Bob Davis, Barbara Little
Barbara: So, here are two possible sights for the new distribution centre – Amsterdam and Birmingham. You saw the Amsterdam sight last week. Later this week we are going to visit the sight at the Birmingham Business Park.
Bob: Who are we meeting there?
Barbara: Helen Mills. She is the regional development officer. She is going to show us this sight here.
Bob: And when are we meeting her?
Barbara: I’ll call her now and make an appointment.
Bob: Would you like to use my mobile?
Barbara: Don’t worry. There’s a phone in the lobby. I’ll use that.
Bob: Hello. Bob Davis.
***
Barbara Little, Helen Mills, receptionist.
Receptionist: Good afternoon. Birmingham Business Park.
Barbara: Good afternoon. May I speak to Helen Mills, please?
Receptionist: Who’s calling, please?
Barbara: Barbara Little from Phoenix Business Consultants.
Receptionist: Just a moment, please.
Barbara: Good afternoon. Thank you for sending the information about the business park. Is it possible to make an appointment to visit the site?
Helen: Certainly. Would Wednesday be convenient?
Barbara: I’m afraid one of my colleagues can’t make Wednesday. Is it possible to come on Thursday?
Helen: I have a meeting in the morning, but I’m free in the afternoon. Would two o’clock be convenient?
Barbara: Yes, two o’clock is fine.
Helen: How many of you are coming?
Barbara: Four. Charles Millbank, President of Transglobal; Bob Davis, U.K. sales manager; Ann Richards, U.K. deputy sales manager; and me.
Helen: Fine. I look forward to seeing you at two o’clock on Thursday, then.
Barbara: Thank you. Goodbye.
Helen: Goodbye.
***
Ron Jacobs, Bob Davis.
Bob: Ron!
Ron: Hello, Bob.
Bob: I really enjoyed your presentation this morning.
Ron: Oh, thanks. What are you doing this afternoon?
Bob: Nothing in particular. Why don’t we get some fresh air and exercise?
Ron: OK. What do you suggest?
Bob: How about a game of tennis?
Ron: I’m afraid I don’t play tennis, Bob.
Bob: What about a round of golf?
Ron: Can we hire the clubs?
Bob: Yes. Here, at the hotel.
Ron: OK. Let’s have a game.
Bob: So, when shall we play?
Ron: I have a short meeting with Charles at two o’clock. But I’ll be free by two-thirty. We can meet in reception at two-forty five.
Bob: Fine. See you later, then.
Ron: Oh, by the way, Bob, what’s your handicap?
Bob: Twenty two. What’s yours these days?
Ron: About eleven.
