- •Face to Face Communication (from International Business English, unit 1)
- •1. 2. Asking questions
- •Do you enjoy your work?
- •Have you met?
- •Around the world
- •II.Basic telephone Training
- •2.1. Spelling Clearly (Unit 10)
- •2.2. Starting the Call (Unit 1)
- •Home task:
- •I. Face to Face Communication (from International Business English, unit 1(1.6, 1.7))
- •1.1. Developing relationships
- •1.2. Developing relationships
- •II.Basic telephone Training
- •2.1. Taking an Address (Unit 11)
- •2.2. The Boss is Out (Unit 2).
- •Conversation Practice
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.1., 2.3))
- •Speaking and writing
- •Abbreviations
- •Letter writing
- •Telephoning
- •Conversation practice
- •Vocabulary List 1
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.2., 2.6))
- •The right address
- •It’s in the mail
- •Letter writing
- •Telephoning
- •Conversation practice
- •Unit 2. Arrivals.
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.2.B, 2.5. A))
- •Joining sentences
- •The right address
- •Letter writing
- •Telephoning
- •Wrong Number
- •Conversation practice
- •Vocabulary List 2
- •Vocabulary Note:
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.2. C, 2.5 b))
- •Joining sentences
- •The right address
- •Letter writing
- •Telephoning
- •Connections
- •Conversation practice
- •Unit 3. Introductions.
- •Home task:
- •Rex cinema
- •Phone Systems
- •III.Conversation practice
- •Vocabulary List 3
- •Home task:
- •Prepositions (Basic Telephone Training, Unit 12)
- •III. Conversation practice
- •Unit 4. Talking about Work.
- •Home task:
- •Vocabulary List 4
- •Abbreviations:
- •Home task:
- •Phone Play
- •III. Conversation practice
- •Unit 5. Asking for Information.
- •Home task:
- •I’d like to Know Your Prices (Telephoning in English, Unit 3)
- •III. Conversation practice
- •Vocabulary List 5
- •Home task:
- •Inquiries for prices and discounts
- •III. Conversation practice
- •Unit 6. Eating Out.
- •Home task:
- •Lesson Plan:
- •I. Letter writing
- •II. Telephoning
- •Inquiries for prices and discounts
- •III. Conversation practice
- •Vocabulary List 6
- •Home task:
- •II. Telephoning
- •Note-taking
- •Listening. Speaking.
- •Dialogue 1.
- •Dialogue 2.
- •III. Conversation practice
- •Unit 7. Appointments.
- •Home task:
- •III. Conversation practice
- •Vocabulary List 7
- •Home task:
- •III. Conversation practice
- •Unit 8. Time Out.
- •Home task:
- •2.6. C. Phone Play
- •III. Conversation practice
- •Vocabulary List 8
- •Home task:
- •C. Phone Play
- •What to say – what to expect Travel arrangements
- •Choose the best answer.
- •III. Conversation practice
- •Unit 9. Meetings.
- •Home task:
- •III. Conversation practice
- •Vocabulary List 9
- •Home task:
2.2. Starting the Call (Unit 1)
1. Listen to this conversation. Repeat after the tape.
You: CPA Corporation. Good morning.
Caller: Hello. I’d like to speak to Mr. Martin, please.
You: Who is speaking, please?
Caller: This is John Bush of Lion Computers.
You: Hold the line, please. I’ll put you through…
… Go ahead, Mr. Bush. You’re through.
Tip: Don’t just answer Hello! Give your name.
Here are other phrases you can use. Put them in the correct order to make a conversation.
A: Can I speak to Mr. Martin, please?
B: One moment, please. I’m putting you through.
C: John Bush of Lion Computers.
D: Accounts Department. Can I help you?
E: Who’s calling?
Now listen to this dialogue on the tape.
Fill in spaces in this conversation – for your firm:
You: ……………Good morning.
Caller: Can I speak to …………..., please?
You: ……………, please. ……………
Listen to the tape. Fill in spaces in these conversations:
a) You: Interface ………. Can I help you?
Caller: Hello. ………I speak to Mr. Stevenson, please?
You: ………..moment, please. I’m ……………….. .
b) You: PCL International. …………………. .
Caller: ……………. Speak to Mr. Davies, please.
You: Who’s …………. , please?
Caller: ……….. Charles Windsor of Micro Logics.
You: …………… , please. I’ll ……………. .
Write expressions which mean the same. The first one is done for you.
Belfry Consultants. Can I help you? – Good morning. Belfry Consultants.
I’d like to speak to Mr. Brown, please. –
Who’s speaking, please? –
This is Brian Howard of Jeason’s. –
Hold on, Mr. Howard. –
I’ll connect you. –
Look at this telephone number from Britain to Hungary.
010 36 1 44 69 32
International code area code phone number
Look in your telephone directory. What are the international codes from your country for the following:
1. Australia …………………. 3. New Zealand …………………
2. India ……………………. . 4. Algeria ……………………….
What are the area codes for the following cities:
5. Edinburgh ………………… 7. Manchester …………………..
6. Washington ………………. 8. Sydney ………………………
Home task:
Do the following exercises from Basic Telephone Training:
Unit 10: learn ex. 1, ex. 3.
Unit 1: learn the phrases from ex. 1, 2; do ex. 5, 6.
Do the following exercises from International Business English:
Learn the phrases from ex. 1.4. B.
Do exercises in 1.5. (A,B)
Translate and learn the names of the following countries and nationalities:
ending with - an
Germany German
Korea Korean
Mexico Mexican
Singapore Singaporean
United States of America American
ending with – ese
Burma Burmese
China Chinese
Japan Japanese
Portugal Portuguese
Taiwan Taiwanese
Vietnam Vietnamese
ending in – i
Afghanistan Afghani
Iraq Iraqi
Israel Israeli
Kuwait Kuwaiti
Pakistan Pakistani
Saudi Arabia Saudi
ending with – ian
Argentina Argentinian
Australia Australian
Brazil Brazilian
Canada Canadian
Italy Italian
Malaysia Malaysian
Russia Russian
ending with – ish
Britain British
Denmark Danish
England English
Ireland Irish
Poland Polish
Scotland Scottish
Spain Spanish
Sweden Swedish
others
Czech Republic Czech
France French
Greece Greek
Netherlands (Holland) Dutch
New Zealand New Zealand (adjective)
A New Zealander (person)
Philippines Filipino
Switzerland Swiss
Thailand Thai
Lesson 2
Lesson Plan: