- •Face to Face Communication (from International Business English, unit 1)
- •1. 2. Asking questions
- •Do you enjoy your work?
- •Have you met?
- •Around the world
- •II.Basic telephone Training
- •2.1. Spelling Clearly (Unit 10)
- •2.2. Starting the Call (Unit 1)
- •Home task:
- •I. Face to Face Communication (from International Business English, unit 1(1.6, 1.7))
- •1.1. Developing relationships
- •1.2. Developing relationships
- •II.Basic telephone Training
- •2.1. Taking an Address (Unit 11)
- •2.2. The Boss is Out (Unit 2).
- •Conversation Practice
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.1., 2.3))
- •Speaking and writing
- •Abbreviations
- •Letter writing
- •Telephoning
- •Conversation practice
- •Vocabulary List 1
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.2., 2.6))
- •The right address
- •It’s in the mail
- •Letter writing
- •Telephoning
- •Conversation practice
- •Unit 2. Arrivals.
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.2.B, 2.5. A))
- •Joining sentences
- •The right address
- •Letter writing
- •Telephoning
- •Wrong Number
- •Conversation practice
- •Vocabulary List 2
- •Vocabulary Note:
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.2. C, 2.5 b))
- •Joining sentences
- •The right address
- •Letter writing
- •Telephoning
- •Connections
- •Conversation practice
- •Unit 3. Introductions.
- •Home task:
- •Rex cinema
- •Phone Systems
- •III.Conversation practice
- •Vocabulary List 3
- •Home task:
- •Prepositions (Basic Telephone Training, Unit 12)
- •III. Conversation practice
- •Unit 4. Talking about Work.
- •Home task:
- •Vocabulary List 4
- •Abbreviations:
- •Home task:
- •Phone Play
- •III. Conversation practice
- •Unit 5. Asking for Information.
- •Home task:
- •I’d like to Know Your Prices (Telephoning in English, Unit 3)
- •III. Conversation practice
- •Vocabulary List 5
- •Home task:
- •Inquiries for prices and discounts
- •III. Conversation practice
- •Unit 6. Eating Out.
- •Home task:
- •Lesson Plan:
- •I. Letter writing
- •II. Telephoning
- •Inquiries for prices and discounts
- •III. Conversation practice
- •Vocabulary List 6
- •Home task:
- •II. Telephoning
- •Note-taking
- •Listening. Speaking.
- •Dialogue 1.
- •Dialogue 2.
- •III. Conversation practice
- •Unit 7. Appointments.
- •Home task:
- •III. Conversation practice
- •Vocabulary List 7
- •Home task:
- •III. Conversation practice
- •Unit 8. Time Out.
- •Home task:
- •2.6. C. Phone Play
- •III. Conversation practice
- •Vocabulary List 8
- •Home task:
- •C. Phone Play
- •What to say – what to expect Travel arrangements
- •Choose the best answer.
- •III. Conversation practice
- •Unit 9. Meetings.
- •Home task:
- •III. Conversation practice
- •Vocabulary List 9
- •Home task:
Note-taking
2.8. Decide which abbreviation matches each of these words and phrases. Abbreviations marked * are mostly found in telexes but they are also useful in note-taking.
note 9. as soon as possible
for example 10. cost, insurance, freight
per year 11. free on board
and so on 12. about
estimated time of arrival 13. maximum
Greenwich Mean Time 14. departure
telex 15. for the attention of
stamped addressed envelope 16. especially
Etc. ETA SAE NB TXL* p.a. CIF ASAP* esp. RE* e.g. max. dep. GMT ATTN* fob |
Listening. Speaking.
2.9.Translate the words and word-combinations below into English and use them in your own dialogues.
Dialogue 1.
Card 1. Я видел вашу рекламу в газете … Какова цена лодочных моторов, которые вы предлагаете? Я бы хотел узнать ваши цены и условия. Если цены разумны, мы скоро сможем сделать вам заказ. Вы можете сделать твердое предложение? |
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Card 2. Наша наименьшая цена $1000 за мотор. Если ваш заказ успеет до 20 мая, мы можем дать вам 10% скидку. Есть скидки на оптовые заказы. Но я не могу назвать вам размер скидки, пока не знаю, сколько вы хотите заказать. Да, это зависит от количества. У нас особые условия скидки на повторные заказы. |
Dialogue 2.
Card 3. Это специальное предложение на новые товары. Мы хотим, чтобы как можно больше клиентов попробовало наши … Боюсь, что это самые лучшие условия, которые мы можем предложить. Уверяю вас, ниже цен вы не найдете. Цены включают в себя страховку и доставку. По телефону слишком долго перечислять все наши цены и условия. Я вам отправлю все завтра по электронной почте. |
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Card 4. Мартовский прайс лист все еще действителен? Обычно нам давали большую скидку за повторный заказ. Это ваше лучшее предложение? Я думал, что теперь цены начнут снижаться. У вас еще в силе специальное весеннее предложение о продаже … ? |
2.10. Task 12.
You have received this letter from a friend in Madrid.
Calle Columbia 14 Hi! Why didn’t you come over for a week’s holiday? Flights to Madrid are very reasonable. Find out if you can get an excursion ticket around 6th April, then you can spend Easter with us. |
Now ring up the travel agent and get some information about flights. You don’t want to pay more than $ 165. You may listen to the cassette first to help you.