- •Face to Face Communication (from International Business English, unit 1)
- •1. 2. Asking questions
- •Do you enjoy your work?
- •Have you met?
- •Around the world
- •II.Basic telephone Training
- •2.1. Spelling Clearly (Unit 10)
- •2.2. Starting the Call (Unit 1)
- •Home task:
- •I. Face to Face Communication (from International Business English, unit 1(1.6, 1.7))
- •1.1. Developing relationships
- •1.2. Developing relationships
- •II.Basic telephone Training
- •2.1. Taking an Address (Unit 11)
- •2.2. The Boss is Out (Unit 2).
- •Conversation Practice
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.1., 2.3))
- •Speaking and writing
- •Abbreviations
- •Letter writing
- •Telephoning
- •Conversation practice
- •Vocabulary List 1
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.2., 2.6))
- •The right address
- •It’s in the mail
- •Letter writing
- •Telephoning
- •Conversation practice
- •Unit 2. Arrivals.
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.2.B, 2.5. A))
- •Joining sentences
- •The right address
- •Letter writing
- •Telephoning
- •Wrong Number
- •Conversation practice
- •Vocabulary List 2
- •Vocabulary Note:
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.2. C, 2.5 b))
- •Joining sentences
- •The right address
- •Letter writing
- •Telephoning
- •Connections
- •Conversation practice
- •Unit 3. Introductions.
- •Home task:
- •Rex cinema
- •Phone Systems
- •III.Conversation practice
- •Vocabulary List 3
- •Home task:
- •Prepositions (Basic Telephone Training, Unit 12)
- •III. Conversation practice
- •Unit 4. Talking about Work.
- •Home task:
- •Vocabulary List 4
- •Abbreviations:
- •Home task:
- •Phone Play
- •III. Conversation practice
- •Unit 5. Asking for Information.
- •Home task:
- •I’d like to Know Your Prices (Telephoning in English, Unit 3)
- •III. Conversation practice
- •Vocabulary List 5
- •Home task:
- •Inquiries for prices and discounts
- •III. Conversation practice
- •Unit 6. Eating Out.
- •Home task:
- •Lesson Plan:
- •I. Letter writing
- •II. Telephoning
- •Inquiries for prices and discounts
- •III. Conversation practice
- •Vocabulary List 6
- •Home task:
- •II. Telephoning
- •Note-taking
- •Listening. Speaking.
- •Dialogue 1.
- •Dialogue 2.
- •III. Conversation practice
- •Unit 7. Appointments.
- •Home task:
- •III. Conversation practice
- •Vocabulary List 7
- •Home task:
- •III. Conversation practice
- •Unit 8. Time Out.
- •Home task:
- •2.6. C. Phone Play
- •III. Conversation practice
- •Vocabulary List 8
- •Home task:
- •C. Phone Play
- •What to say – what to expect Travel arrangements
- •Choose the best answer.
- •III. Conversation practice
- •Unit 9. Meetings.
- •Home task:
- •III. Conversation practice
- •Vocabulary List 9
- •Home task:
Phone Systems
How easy is it to get through to people in companies? Look at p. 35 of Basic Survival (unit 29). Do ex. 1-5.
III.Conversation practice
Scan the vocabulary below. Make sure you know the meaning of the words
and word-combinations.
Vocabulary List 3
Let me introduce… to you…
May I introduce…
Let me introduce you to …
This is …
Meet …
I d like (I want) you to meet…
How do you do?
Pleased to meet you.
Nice (Good) to meet you.
(How) may I help you?
Please call me / everyone calls me … ( Helen )
We met yesterday in …
Can I get you / would you like something to drink?
I m looking forward to working together.
I hope you ll enjoy working with us.
Responsible for …(Russian, American, European market)
Sales are up by … % on last year.
Sales/sports manager / representative
To be in charge of … (marketing)
To be based in …
To work in the head office
To work for …
Cultural Note:
Buenos Aires – the capital city of Argentina, an important international port and one of the largest cities in South America.
Listen to Unit 15 of Basic Survival. Act out the dialogues.
Listen to Units 17, 27, 28 of Basic Survival. Do the exercises.
Act out the following situations:
Introduce your colleagues to each other.
Introduce yourself.
Ask your colleagues about their job.
Home task:
Letter Writing: in Business Letter
Review the material on pp. 24 – 31
Do ex. 3(to the end) on pp. 32 – 33.
Telephoning:
Learn how to tell the time.
Do ex. 2.3, 2.4.
Conversation practice:
Learn the vocabulary list 3
Be ready to act out the following situations:
Introduce your colleagues to each other.
Ask your colleagues about their job.
Lesson 8
Lesson Plan:
Letter writing
The right address
Listen to the recording and address each envelope correctly. (Later, you can check your answers in File 4)
Business Letter
Go over your home exercises – ex. 1, 3 (11-19) on pp. 31 – 34
Do ex. 4 (A, B) on p.p. 34 – 36.
Telephoning
Answering Machines (Basic telephone Training, Unit 5)
2.1. Here are 5 different messages. Listen to each one on the tape. Then read it aloud. Then record it yourself on a blank cassette.
a) General information – no tone
This is all Africa Export Ltd. Our office is closed at the moment. We’re open from 9 am to 6 pm – Monday to Friday. Thank you for calling.
b) Office closed – with tone
This is Duquesnes International. Our office is closed at the moment. Please leave your name and phone number and we’ll call you back when we open. Speak after the tone.
c) “Holding” message – no tone
Thank you for calling Transglobal Airways. Your call is in a queue. Please hold on until one of our agents is free. We’re sorry to keep you waiting….
d) More informal massage – with tone
This is John Bach’s office. I’m not in at the moment, but I’ll call you back when I return. Please leave your name and number after the tone. Thanks for ringing.
Message to fax – no tone
This is Agri-Cultura. The office is on holiday for two weeks. We re-open on Monday the 18th. If you have an urgent message, you may fax us on 26 28 70 – that’s fax number 26 28 70.
Look again at these messages. Write any useful phrases in the space below – phrases you think you can use.
_________________________________________________________________________________________________________________________________________________________________________________________________________
Write 3 messages. Use your name and/or the name of your company.
a) You’re going to a meeting and won’t be back in the office till tomorrow.
_________________________________________________________________________________________________________________________________________________________________________________________________________
b) It’s six o’clock. You’re going home.
_________________________________________________________________________________________________________________________________________________________________________________________________________
Your office is closing at lunchtime today. Business as usual tomorrow.
. Listen to the tape. Fill in the spaces in these messages.
a) ……………… LTP. Please ………………….
We’re sorry to ………………………………………
b) This is Henry Barber’s office. I’m …………right now, but if you can leave me ……………… and your phone number, I’ll ………………. When I return. Please speak ……………….. .