- •Face to Face Communication (from International Business English, unit 1)
- •1. 2. Asking questions
- •Do you enjoy your work?
- •Have you met?
- •Around the world
- •II.Basic telephone Training
- •2.1. Spelling Clearly (Unit 10)
- •2.2. Starting the Call (Unit 1)
- •Home task:
- •I. Face to Face Communication (from International Business English, unit 1(1.6, 1.7))
- •1.1. Developing relationships
- •1.2. Developing relationships
- •II.Basic telephone Training
- •2.1. Taking an Address (Unit 11)
- •2.2. The Boss is Out (Unit 2).
- •Conversation Practice
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.1., 2.3))
- •Speaking and writing
- •Abbreviations
- •Letter writing
- •Telephoning
- •Conversation practice
- •Vocabulary List 1
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.2., 2.6))
- •The right address
- •It’s in the mail
- •Letter writing
- •Telephoning
- •Conversation practice
- •Unit 2. Arrivals.
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.2.B, 2.5. A))
- •Joining sentences
- •The right address
- •Letter writing
- •Telephoning
- •Wrong Number
- •Conversation practice
- •Vocabulary List 2
- •Vocabulary Note:
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.2. C, 2.5 b))
- •Joining sentences
- •The right address
- •Letter writing
- •Telephoning
- •Connections
- •Conversation practice
- •Unit 3. Introductions.
- •Home task:
- •Rex cinema
- •Phone Systems
- •III.Conversation practice
- •Vocabulary List 3
- •Home task:
- •Prepositions (Basic Telephone Training, Unit 12)
- •III. Conversation practice
- •Unit 4. Talking about Work.
- •Home task:
- •Vocabulary List 4
- •Abbreviations:
- •Home task:
- •Phone Play
- •III. Conversation practice
- •Unit 5. Asking for Information.
- •Home task:
- •I’d like to Know Your Prices (Telephoning in English, Unit 3)
- •III. Conversation practice
- •Vocabulary List 5
- •Home task:
- •Inquiries for prices and discounts
- •III. Conversation practice
- •Unit 6. Eating Out.
- •Home task:
- •Lesson Plan:
- •I. Letter writing
- •II. Telephoning
- •Inquiries for prices and discounts
- •III. Conversation practice
- •Vocabulary List 6
- •Home task:
- •II. Telephoning
- •Note-taking
- •Listening. Speaking.
- •Dialogue 1.
- •Dialogue 2.
- •III. Conversation practice
- •Unit 7. Appointments.
- •Home task:
- •III. Conversation practice
- •Vocabulary List 7
- •Home task:
- •III. Conversation practice
- •Unit 8. Time Out.
- •Home task:
- •2.6. C. Phone Play
- •III. Conversation practice
- •Vocabulary List 8
- •Home task:
- •C. Phone Play
- •What to say – what to expect Travel arrangements
- •Choose the best answer.
- •III. Conversation practice
- •Unit 9. Meetings.
- •Home task:
- •III. Conversation practice
- •Vocabulary List 9
- •Home task:
Letter writing
2.1. Vocabulary drill (see pp. 15-19 of “Business letter”)
2.2. Go over your home exercises 1, 3 on pp. 21 – 23 of “Business letter”
Telephoning
Telephone Numbers (Basic telephone Training, Unit 7)
Listen to these dialogues, then repeat them after the tape.
Caller: … Could you give me Mr Hansen’s home number, please?
You: Yes, it’s a different code – oh..two..nine..three – five..nine..oh..double six..three.
Caller: 0293 – 590 663.
You: That’s right.
You: Baker and Williams. Good morning.
Caller: Could I have extension 132, please?
You: Who’s calling?
Caller: Helen de Witt.
You: One moment, please. I’ll put you through.
Tips Say numbers separately. Say three..seven..four.
Pause between groups. Say 325….651. Say 89…44…90.
Say oh for 0. It is better than zero or naught.
For 66 say double six. For 666 say six, double six.
For 4981 Ext 242, say: four..nine..eight..one – extension two..four..two
For 0456-62321, the area code is 0456 and the number is 62321.
Listen to the tape and correct these numbers:
1 031 456 9567 …………………………………………………
2 22 31 49 02 .………………………………………………...
3 69 60 51 333 …………………………………………………
4 236 02 84 …………………………………………………
Listen to the tape and fill in these numbers:
OFFICE DIRECTORY
-
Brown, George
Bunter, Philip
Carlsson, Sven
Davidson, Julie
Ford, Ellen
Hindley, Paul
Listen and add the phone numbers:
EUROPEAN SALES OFFICES
-
Amsterdam
Brussels
Copenhagen
Dublin
Frankfurt
Helsinki
Wrong Number
Listen to conversations A. B. p. 19 of Basic Survival (unit 13). Do ex. 1,3.
Conversation practice
Scan the vocabulary below. Make sure you know the meaning of the words and word-combinations.
Vocabulary List 2
How was your flight/journey?
How long is the flight/train journey from … ?
Outside the terminal
Can I help you with your bags?
Thank you for coming to meet me
A short delay
To send one’s regards
To be busy with reorganization
To call back
A meeting room
Delegate(s)
Deputy sales manager
Welcome to
To help somebody with smth.
How are you doing?
To check in
To have a room for three nights
The room is reserved on your Visa card.
To have a reservation in the name of
To be with … (Transglobal Party)
To fill in/complete the registration card
To have a wake-up call in the morning
To pay with the card
We are (nearly) full
How many people are there in your party?
To get a taxi/to take a cab downtown
To pay/split the fare
Keep the change
To share the ride