Тне housekeeping

When guests stay at the hotel they expect somebody to clean their rooms. The housekeeping department does it. At the head of the housekeeping service is the housekeeper. Не supervises the chambermaids. Chambermaids prepare the rooms before the guests check in. The housekeeper tells the maids со general clean the rooms or со make up the rooms. Не may ask the maids to scrub down the bath- rooms or just change the bed linen and the towels. Generally the maids air the rooms, make the beds, dust the furniture, vacuum clean the floor, wash the bathroom, empty the waste baskets. Chambermaids use carts to cany supplies of toiletries; shampoos, soaps, tissues, shower caps as well as bed and bath linens. There are containers for dirty linen and rubbish on those carts. Chambermaids use master keys со provide security for the hotel rooms. If the guests need extra bedding or rollaways, the housekeeping service will do it. The housekeeping service provides hair-dryers and irons if the guests need them. When guests check out, the housekeeper inspects the rooms. The housekeeper informs the front desk if everything is ш order. Не also informs which rooms are occupied and which rooms are vacant.

The security department

When guests stay at the hotel, they expect someone to protect them. The hotel security department must protect the guests from аП dangers: robbery and burglary, fire or flood. At the head of the hotel security department is the security officer. The guests тау keep their valuables ш а safe-deposit box. The security department is in charge of it. The security department employees are prepared to protect the guests ш case of any crime. Often the guests lose their stuff in the hotel. They тау leave their purses and wallets, hand bags and umbrellas, hats and coats ш bars or restaurants, restrooms or lobbies. The security department is in сharge of the lost and found office. The security department employees are trained for emergencies. They are prepared со help the guests in case of fire or other dangers. They are responsible for warning the guests of the danger. They are in charge of smoke detectors and fire extinguishers throughout the hotel. The security department provides fire drills for all hotel employ- ee. Each hotel employee knows all emergency exits. In case of an injury there are first aid kits throughout the hotel. The security department is ш charge of them too.

Tне food and beitrage department

Most hotels have got some kind of food and beverage department. It includes а kitchen, а pantry, dining-halls, bars and cocktail lounges. If the сoосеrs kitchen has gained а reputation, it тау increase the hotel's business. А hotel restaurant тау serve individuals or groups. When а res- taurant serves individuals it usually offers а la carte menus. When а hotel restaurant serves groups it provides table d`hote menus. А hotel restaurant тау prepare light meals, such as а continental breakfast. А continental breakfast includes juice, rolls, butter, jam and tea or coffee. А hotel restaurant mау prepare а full English breakfast. It is а meal of juice, cereals, bacon and eggs, toast and marmalade, tеа or coffee. It may also prepare а full American breakfast. The rate, when the hotels offer accommodation and breakfast, has got the пате of «bed & breakfast» (В &В). А hotel restaurant тау prepare both breakfast and one full meal: lunch or dinner. The rate, when the hotels offer accommodation, breakfast and one full meal, has got the name of «half board» (НВ). А hotel restaurant тау prepare breakfast, full lunch and full din- ner. The гасе, when the hotels offer accommodation and three meals, has got the пате of «full board» (FB). А hotel restaurant тау also serve brunch and linnег. Brunch is late breakfast or early lunch. linnег is late lunch or early dinner. The terms «brunch» and linnег have recently appeared. «Brunch» is made up of two words «breakfast» and «lunch» while « linnег » is made up of «lunch» and dinnen. The food and beverage department is in charge of room service, too. When the hotel guests want to have their food and beverages in their rooms, the hotel provides this service.