- •Тне tour operator
- •Тне travel agent
- •Тне tourism manager
- •Tне tour guide
- •Тне animator
- •Tourist information offices
- •Tourist outlets
- •Free-lancers
- •Thomas cook company
- •Тне world tourism organization
- •Leisure tourism
- •Sports tourism
- •Business tourism
- •Тне receptionist
- •Iп smaller hotels the receptionist is in charge of the room keys.
- •Тне concierge
- •Тне hotel manager
- •Тне chef
- •Тне front office
- •Тне housekeeping
- •The security department
- •Tне food and beitrage department
- •Types of restaurants
- •Тне extensive hotel
- •Тне superdeluxe hotel
Тне superdeluxe hotel
The superdeluxe hotel is usually called the luxury hotel. Such ho- tels are also known under the name of the 5-star hotels. These are exceptionally luxurious hotels. Extremely comfortable and luxurious guestrooms are offered to the guests. Perfectly ap- Itointed public rooms are provided for the needs of the guests: lounges, banquet halls, conference rooms. The superdeluxe hotels offer the greatest convenience, the best comfort and the widest service to their guests. All guestrooms include private bathrooms. All guestrooms are fit- ted with up-to-date equipment and amenities: room telepho- ne, colour TV-sets, home videos, background music, mini-bars, full-length mirrors, excellent furniture. А variety of recreational facilities is provided for the guests: swimming-pools, health clubs and fitting centres, saunas, solariums, beauty parlours. Where gambling is allowed, the superdeluxe hotels contain casinos and night clubs. The superdeluxe hotels provide аП-night lounge service and all-night room service. Private parking lots are provided for the guests. А variety of restaurants and bars cater for the needs of all kinds of visitors. They are open for breakfast, brunch, lunch, dinner, linner and supper. The superdeluxe hotels have got а very high proportion of em- ployee to guests and guestrooms. It means that а large number of people are employed to serve the guests. The proportion may be three employees to one guestroom. The employees are perfectly trained to meet the high standards of service. The superdeluxe hotels are built and designed to provide service for wealthy and important guests. Such hotels are located in fashion able neighbourhoods with the best views and convenient connection. Limousine service is available, too.
САSН
Cash is а commonplace and simple method of payment. It's easy to use — customers don't need any special knowledge to pay in cash. During a trip according to the law you will be obliged to change your money for the local currency.The exchange rate is the value, of the money of one country compared tо that of another.In tourism and hospitality it's convenient to pау in cash when you owe small amounts. Cash is fine when you leave tips to porters and waiters, pay for taxis or buy gifts.Travellers are not recommended to have а lot of cash on them, because they can steal. Other means of payment is TRAVELLER'S CHEQUESА traveller's cheque is а bank draft for personal use. It is signed by the purchaser at the time of purchase from the national bank. Traveller's cheques are issued in major hard currencies. The cheques bear the name of the issuing company, е.g. Thomas Cook Traveller's Cheques. Traveller's cheques are cheques which а person can change for foreign local cash money at an overseas bank when he travels abroad. А commission of 1 or 2 per cent will be charged on travel- ler's cheques by the bank for the transaction. Traveller's cheques are very convenient as а method of payment ш tourism. They are used to pay bills ш hotels, restaurants and shops.
They don't have any expiry date. Once they are bought, they are valid for an unlimited period of time.
А person can take them along any time he travels overseas. As traveller's cheques соте ш different denominations — пог- таllу 20, 50 and 100 — the customer can change small or large amounts according to his needs.
Airport formalities Passengers are requested to arrive at the airport 2 hours before departure time. They must register their tickets, weigh in and register the luggage. Most airports have at least 2 classes of travel, first class and economy class, which is cheaper. Each passenger of more than 2 years of age has free luggage allowance. Generally this limit is 20 kg for economy class passengers and 30 kg for first class passengers, excess luggage must be paid for except for some articles that can be carried free of charge. The rules for passengers who are going abroad are similar in most countries but sometimes there might be a slight difference in formalities. If for instance, you are supposed to begin with going through the Customs, you’d better fill in the customs declaration before you talk to the customs officer. He may ask any passenger routine questions about declare the things, spirits, tobacco, presents. Then you go to the check-in-counter where your ticket is looked at, your things are weighed and labelled. The next formality is filling in the immigration form and going through passport control. The form has to be filled in block letters. You write your name, nationality, permanent address and the purpose of your trip. In most countries there is also a security check when your carry-luggage is inspected. This is an anti-hijacking measure, and anything that might be dangerous or disturbing to other passengers must be handed to one of the crew and only returned to the owner after the plane has reached its destination. After fulfilling all these formalities you go to the departure lounge where you can have a snack, read a paper buy something in the duty-free shop and wait for the announcement to board the plane. Some of these formalities are repeated when you arrive at your destination. The customer declaration and the immigration form are often filled in on board the plane. At the airport you may be met by a specially trained dog to make sure that you are not carrying drugs, and the immigration officer might want to know on whose invitation you are coming and whether you have a return ticket. There is one inconvenience you have to be prepared for when you are traveling long distances by plane. It’s a difference between the time you are accustomed to and the new time. At first you won’t be feeling very well because of it, but don’t worry – it won’t take you long to get used to it.
