Тне hotel manager

The hotel manager is the head of а hotel. Не may have the name of the general manager or the managing director. The hotel manager mау hold а management position in an indi- vidual hotel. Or he may work in а hotel chain. In а small hotel the manager may be the owner of the hotel. But ш а large hotel he is just а professional hotelier. For the hotel guests the hotel manager is the host who must offer hospitality to his guests. For the hotel staff the hotel manager is the person who must es- tablish the policy of the hotel and its operations. The hotel manager has to plan and control the hotel business. Не has to check up how different hotel departments carry out their functions. Often he has со deal with the hotel guests in person. Не has to handle their problems and complaints. There may be different management positions in а hotel: the as- sistant manager, the resident manager, the night manager. The assistant manager helps the manager and manages the hotel when the manager is not present. The resident manager is the manager who permanently lives in the hotel. The night manager is on duty during the night.

Тне chef

The chef works in а restaurant or ш the food and beverage de- partment of а hotel. А restaurant mау have different chess. At the head of them is the head chef. The head chef is the kitchen supervisor. Не manages the kitchen of а restaurant. Не has to select menus and со plan the meals. Не has to taste the dishes. Не also manages the kitchen staff: the chess, the cooks and the helpers. In а big restaurant there may be different specialist chess: the soup chef, the sauce chef, the vegetable chef, the pastry chef and others. The soup chef is in charge of making soups. The sauce chef is in charge of preparing sauces. The vegetable chef is ш charge of pre- paring vegetables and pasta. The pastry chef is in charge of preparing pastries and sweet dishes. The chef may have the сьеГs special. It is а special dish which goes apart from others on the menu. It may be the dish for which the chef or the restaurant is famous. The good name of а restaurant or а hotel' kitchen may depend on its chef. The reputation of the chef may increase its business.

Тне front office

When hotel guests arrive, they expect the front office clerks to of- fer them а nice welcome. They will want someone to help them in checking-in. The front office is in the lobby of а hotel. It consists of the reser- vation department and the reception desk or the front desk. The reservation department provides booking of the hotel rooms. The front desk provides sales of rooms, guest registration, key service, message and mail service, guest accounts. Each employee in the front office has got а specific task. The booking clerk will help the guest to arrange а booking. The receptionist or the room clerk will help the guest tо check in. When the receptionist watches the guest arrive, he meets and greets him. The receptionist asks the guest to fill in а registration form and assigns а room to him. Before the receptionist assigns а room, he or she will check the guest's booking and the available accommoda- tions. Most hotels offer single, double and twin-bedded rooms. There are also some fine suites. А guest may ask the receptionist to provide an extra bed in а double room for his family member. А hotel guest often wants someone to deliver messages and mail for him. The front desk performs this duty. There is always а rack with message boxes behind the counter. А hotel guest always wants someone tо take саге of his room key. The front desk will do it. There is often а key drop at the desk. When the guest checks out, he wants someone to help him with accounts. The cashier at the front desk will do it. Every hotel manager relies on his front office to provide brief and convenient checking-in and checking-out.