- •Тема I . Appearance (внешность)
- •Лексические упражнения
- •Тема II. Profession of a hairdresser
- •Head голова
- •Тема III. Haircutting
- •Cutting стрижка
- •Тема IV. Hair care
- •Shampooing мытьё головы
- •Тема V. Hairstyles
- •Прически hairstyles
- •Текст d. Tony Anders' Hair
- •Тема VI. Colouring
- •Permanent wave химическая завивка (перманент)
- •Straightening распрямление волос
- •Тема VII. Professional ethics
- •Текст с.Your professional image
- •Текст d. Professional ethics
- •Текст e. Professional ethics toward employer and coworkers
- •Текст f. Your professional appearance
- •Тема VIII. Expert advice
- •Тема IX. Job search (поиск работы)
- •Дополнительный словарь по теме «парикмахерское искусство и мода»
- •Beauty косметология
- •Tools инструменты
- •Salon салон
- •Staff персонал
- •Практическая работа по теме hairdressing
- •I. Переведите на английский язык следующие слова и словосочетания:
- •II. Закончите предложения, используя слова, данные перед текстом.
- •II. Переведите предложения на английский язык.
- •Содержание
Текст с.Your professional image
PROFESSIONAL SALON CONDUCT TOWARD EMPLOYERS AND COWORKERS
It is important to work closely with your employer and coworkers because it will help create a strong, successful salon that will eventually secure your future in this industry. To be competitive, the entire staff must work together. You want to create an atmosphere that will make your clients enjoy their visits to your salon so much they will not want to go to another.
Below are guidelines to follow for dealing with employers and coworkers.
1. Communicate. Establish an open, honest line of communication between yourself and your employer. Be perfectly honest about your strengths and weaknesses. Make sure your work meets the standards the salon expects.
2. Be willing to learn. Keep an open mind and be willing to accept suggestions. Don't automatically assume that your way of doing something is the only correct way. Nail products and services are improved often; be prepared to update your skills.
3. Give credit to others. Never take credit for another person's ideas. Try to acknowledge contributions made by others.
4. Respect the opinions of coworkers. Your ideas and opinions are important, but yours are not the only ones. Frequently, the ideas of many people create the best solution.
5. Take the initiative. Never be afraid to offer help or suggestions t-> make things better or easier for your employer or coworkers.
6. Use good judgment. If you have a problem or question about your job, discuss it directly with your employer, not with your clients or coworkers.
7. Leave personal problems at home. Do not tell your personal problems to your employer, fellow employees, or clients. Personal problems are distractions that interrupt the concentration needed to do a good job.
8. Never borrow money from employers or coworkers. This is a practice that can result in a very awkward work situation. Eventually your coworkers may lose respect for you.
9. Promote the salon. Learn about the other services offered at your salon, such as hair care, skin care, and cosmetic consultations so you can promote the entire salon to clients.
10. Develop your ability to sell. Explain the benefits of products and services to clients without pressuring them.
Текст d. Professional ethics
Professional ethics is your sense of right and wrong when you interact with your clients, employer, and coworkers. The essential values in professional ethics are honesty, fairness, courtesy, and respect for the feelings and rights of others.
PROFESSIONAL ETHICS TOWARD CLIENTS
High ethical standards for treating clients will earn you a good reputation. Your clients will trust you, keep coming back, and bring their friends. Your best source of advertising is through the recommendations of clients who respect and trust you.
1. Suggest services that meet your clients' needs. Never suggest or give clients services they don't need or want, or ones that could harm them. Explain what you recommend for your clients and why, so they will feel comfortable with your services.
2. Keep your word and fulfill all obligations. Always do what you have promised the client and what the client wants you to do. Don't take short cuts because you are rushed or substitute other services because they are more convenient for you.
3. Treat all your clients fairly. Never offer special discounts or services to one client and not to another.
4. Follow your state regulations for sanitation and safety.
Always follow provisions of the state laws covering nail technology. Regulations may seem inconvenient at times, but they are created to protect you and your clients. To be an ethical nail technician, you must always be knowledgeable about current laws concerning your profession.
5. Be loyal. Never complain, gossip, or talk to your client about other clients, your employer, or coworkers. Your clients will not trust you if you talk about other people to them because they will think you will talk about them the same way.
6. Don't criticize others. Never criticize the services offered by other nail technicians or other salons. Even if the client insists on discussing another colleague's or salon's service, you may listen, but remain neutral in your responses.
7. Don't abandon your clients. If you leave the manicuring field or move to another community, give your clients enough notice to find another nail technician or recommend a coworker or colleague you trust. If you have a large clientele, consider training someone to take your place. You want your clients to experience the least amount of discomfort.