3. Методичні рекомендації до практичних занять

Module 1

Lesson 1

Theme 1. Social contacts of a business person: dealings with customers.

Goal: to be able to use the key vocabulary while reading and then discussing a situation; to get acquainted with the attutudes to customer care in different countries; to be able to write a formal letter.

Activities

1. Key vocabulary.

2. Lead–in.

3. Cross–cultural comparison.

4. Writing.

Teaching hints

1. Read and listen to a short text; deduce the meanings of key words from the context (Students’ book, page 4, section Key Vocabulary).

2. Read the texts and answer the questions (Students’ book, pages 4 - 5, section Lead – in).

3.1. Work in pairs and discuss the five situations (Students’ book, page 5, section Cross–cultural comparison, exercise 1).

3.2. Listen to the recording. Which of the situations is a man describing?

(Students’ book, page 5, section Cross–cultural comparison, exercise 2).

4.1. Work is pairs. Read the lists and answer the question (Students’ book, page 9, section Writing, exercise 1).

4.2. Study the information on letter writing (Workbook, page 71).

4.3. Read the letter, then rewrite it using capital letters where it is necessary. (Students’ book, page 9, section Writing, exercise 2).

Home assignments

1. Exercise 1 (Work book, page 6, section Vocabulary).

2. Exercise Writing (Work book, page 8, section Writing).

Lesson 2

Theme 1. Social contacts of a business person: dealings with customers.

Goal: to demonstrate the ability of use capital letters; to be able to pronounce the verb do properly; to know how to form direct and inderect questions and to be able to use them properly.

Activities

1. Homework checking.

2. Language focus.

3. Pronunciation.

4. Language practice.

Teaching hints

1. Exercise 1 (Work book, page 6, section Vocabulary), questions where were used capital letters (Work book, page 8, section Writing).

2.1.Listen to the recording and answer the questions (Students’ book, page 6, section Language focus, exercise 1).

2.2. Listen again and indicate the questions you’ll hear (Students’ book, page 6, section Language focus, exercise 2).

3. Look at the direct and indirect questions and notice the differences between them (Students’ book, page 7, section Language focus, exercise 3).

4. Match the two parts of the questions. Compare with you partner’s answers. (Students’ book, page 8, section Language practice, exercise 1).

3. Listen to the recording and repeat the questions and answers (Students’ book, page 7, section Pronunciation, exercise 1).

   1. Find the answers to the questions from the exercise 1 (Students’ book, page 8, section Language, exercise 2).

   2. Listen and check your answers (Students’ book, page 8, section Language exercise 3).

   3. Work in pairs. Make a role-play using given information (Students’ book, page 8, section Language, exercise 4).

5. Give some information about fitness club you attend, and its services.

Home assignment

1. Exercises 1, 2 (Work book, pages 7, 8 , section Language Practice, exercise 1-3).

Lesson 3

Theme 1. Social contacts of a business person: dealings with customers.

Goal: to demonstrate the ability of using the capital letters; to build vocabulary, to train listening for gist, to develop reading skills.

Activities

1. Homework checking.

2. Listening.

3. Reading.

4. Vocabulary.

5. Speaking

Teaching hints

1. Exercises 1, 2 (Work book, pages 7, 8 , section Language Practice, exercise 1-3).

1. Read questions 1-4 and listen to the recording (Students’ book, page 10, section Listening, exercise 1)

2. Listen again and complete the summary (Students’ book, page 10, section Listening, exercise 2).

3. Find the opposites in the table to the words in exercise 1, question 2 (Students’ book, page 10, section Listenin, exercise 3).

3.1. Check information from Internet about Kwik-Fit company (Students’ book, page 11, section Reading, exercise 1,2).

1. Read the text “You can’t get better than a Kwik-Fit fitter!” (Students’ book, page 11, section Reading, exercise 2)

2. Find the information to complete the gaps (Students’ book, page 11 exercise, section Reading, exercise 1).

3. Read again and match the benefits (Students’ book, page 11, section Reading, exercise 2).

1. Match the words to make word combinations from the text (Students’ book page 11, section Vocabulary exercise 1).

2. Complete the sentences using word combinations from exercise 1 (Students’ book, page 11, section Vocabulary exercise 2).

4. Work in pairs. Think of Marks and Spenser company and discuss the attitude of the staff and the quality of the products or services (Students’ book, page 10, section Listening exercise 4).

Home assignment

1. Exercises 2, 3 (Work book, page 6, section Vocabulary).

Lesson 4

Theme 1. Social contacts of a business person: dealings with customers; making the introductions.

Goal: to use opposites words correctly; to practice real life communication strategies, to able to talk about customer care practices.

Activities

1. Homework checking.

2. Business Communication.

3. Speaking.

4. Output. Checklist.

Teaching hints

1. Exercises 2, 3 (Work book, page 6, section Vocabulary).

1. Look at the illustrations and read the captions. (Students’ book, page 12, section Business Communication, exercise 1).

2. Listen to the recording and answer the questions (Students’ book, page 12, section Business Communication, exercise 2).

3. Listen and say what phrases are used to make an offer, to accept an offer, to refuse an offer. (Students’ book, page 12, section Business Communication, exercise 3).

4. Match the answers. Check your answers with a partner (Students’ book, page 12, section Business Communication, exercise 4).

5. Work in pairs. Make the dialogues (Students’ book, page 13, section Business Communication,exercise 5).

2. Work in groups A and B. Prepare and role play speaking tasks (Students’ book, page 13, section Final Task).

3. Give the answers to the questions (Students’ book, page 13, section Checklist).

Home assignment

1. Do section Making offers (Work book, page 8, section Business Communication).

Lesson 5

Theme 2. Business contacts: presentation of the company; solving the problems.

Goal: to use formal style correctly; to know new words of the theme of the topic, to be able to use Present Simple and Present Continuous correctly, to pronounce third person singular endings properly.

Activities

1. Homework checking.

2. Key Vocabulary.

3. Lead-in.

4. Pronunciation.

Teaching hints

1. Cheking section Making offers (Work book, page 8, section Business Communication).

2. Read Key Vocabulary section (Students’ book, page 14).

1. Look at the photos and identity the companies use patterns from exercise 2, Students’ book, page 15 (Students’ book, page 14, section Lead-in, exercise 1).

2. Discuss what you know about these companies and complete the exercise (Students’ book, page 15, section Lead-in, exercise 2).

1. Read the advertisement Discuss whether you think this is an interesting job? How you found out about the job? (newspaper ad, Internet) (Students’ book, page 16, section Pronunciation, exercise 1).

4.2. Write down words: recruit, apply, skills, experience, CV, applicant, candidate, shortlisted. Give an explanation of them.

4.3. Complete the exercise 2 (Students’ book, page 16, section Pronunciation).

4.4. Write in the verb (Students’ book, page 16, section Pronunciation, exercise 3).

4.5. Listen to the recording and notice the difference (Students’ book, page 17 section Pronunciation, exercise 1).

4.6. Listen and put under correct column (Students’ book, page 17, section Pronunciation exercise 2).

4.7. Complete the rules (Students’ book, page 17, exercise 3).

Home assignment

1. Exercises 1, 3 (Work book, page 9, section Vocabulary).

2. Exercise 1 (Work book, page 10, section Language Practice).

3. Exercise 3 (Students’ book, page 10, section Language Practice).

Lesson 6.

Theme 2. Business contacts: presentation of the company; solving the problems.

Goal: to use Present Simple, Present Continuous in speaking; to develop reading and speaking skills, to train listening for gist, to be able to take part in discussion about investing some money in a company.

Activities

1. Homework checking.

2. Reading.

3. Listening.

4. Language Practice.

5. Output.

Teaching hints

1. Exercises 1, 3 (Work book, page 9, section Vocabulary), exercise 1 (Work book, page 10, section Language Practice), exercise 3 (Students’ book, page 10, section Language Practice).

1. Have a quick look at the text 'Financial Times Group' and answer questions (Students’ book, page 18, section Reading, exercise 1).

2. Read the text carefully and answer the questions (Students’ book, page 19, section Reading, exercises 2, 3).

2. Discuss what you know about the companies (Students’ book, page 20, section Listening, exercise 1).

2. Listen and complete the table (Students’ book, page 20, section Listening exercise 2).

4. Discuss the companies’ activities in pairs (Students’ book, page 17, section Language Practice, exercise 1).

4.1. Listen and complete the table (Students’ book, page 17, section Language Practice, exercise 2).

5. Have a discussion about these companies (Students’ book, page 17, section Language Practice, exercise 2).

Home assignment

1. Exercises 2 (Workbook, page 10, section Language Practice).

2. Exercises 1, 2 (Workbook, page 11, section Reading).

Lesson 7

Theme 2. Business contacts: presentation of the company; solving the problems.

Goal: to build vocabulary, to practice sentence stress, to improve speaking skills.

Activities

1. Homework checking.

2. Vocabulary.

3. Pronunciation Two.

4. Business Communication.

5. Output.

Teaching hints

1. Checking home assignment.

2.1. Write in the verb forms using a dictionary (Students’ book, page 19, section Vocabulary, exercise 1).

2.2. Fill the gaps (Students’ book, page 19, section Vocabulary exercise 2).

3. Listen to the recording and mark the stressed syllables (Students’ book, page 21, section Pronunciation Two, exercise 2).

4.1. Look at the chart and answer the questions (Students’ book, page 21, section Business Communication, exercise 1).

4.2. Listen to the presentation and check your answer (Students’ book, page 21, section Business Communication, exercise 1).

5. Read your answers to the questions giving attention to the sentence stress (Students’ book, page 21, section Pronunciation Two, exercise 2).

Home assignment

1. Exercises 2, 3 (Workbook, page 9, section Vocabulary).

Lesson 8

Theme 2. Business contacts: presentation of the company; solving the problems.

Goal: to be able to talk about subsidiary companies, to use the key language from the unit, to master writing skills.

Activities

1. Homework checking.

2. Business Communication.

3. Writing.

4. Checklist.

Teaching hints

1. Checking home assignment.

2.1. Work in 2 groups.

Group 1 finds out about Edizione Holding.

Group 2 finds out about Sony (Students’ book, page 22, section Business Communication, exercise 3).

2.2. Exchange information and complete the charts (Students’ book, page 22, section Business Communication, exercise 3).

3.1. Read through the example. Complete the exercise (Students’ book, page 20, section Writing, exercise 1).

3.2. Read the paragraph and change the underlined words (Students’ book, page 20, section Writing, exercise 2).

3. Answer the questions (Students’ book, page 23, section Checklist).

Home assignment

1. Section Writing (Workbook, page 11).

2. Exercise 3 (Students’ book, page 20, section Writing).

Lesson 9

Theme 2. Business contacts: presentation of the company; solving the problems.

Goal: to know new words of the main theme of the topic, th be able to use modal verbs “should” and “ought to” correctly, to write recommendations using the clauses of purpose.

Activities

1. Homework checking.

2. Key Vocabulary.

3. Lead – in.

4. Vocabulary.

5. Writing.

6. Output.

Teaching hints

1. Homework checking.

2. Listen to Key vocabulary section page 36 (Students’ book)

1. Read the text “A Model Manager” and complete the notes (Students’ book, page 36, section Lead – in, exercise 1). Name any high-profile fashion models you know.

2. Complete the notes (Students’ book, page 37, section Lead – in, exercise 2).

2. Do section Vocabulary (Work book, page 20).

3. Do section Writing (Work book, page 22).

4. Do exercise 3, (Students’ book, page 42, section Reading).

Lesson 10

Theme 2. Business contacts: presentation of the company; solving the problems.

Goal: to practice real life communication with recommendation or solution, to pronounce sentences using polite intonation correctly.

Activities

1. Language – Focus.

2. Pronunciation.

3. Language Practice.

4. Output.

Teaching hints

1. Study Grammar Reference (Students’ book, page 153).

1. Listen to the conversation (Students’ book, page 38, section Language – Focus, exercise 1). Put the numbers.

2.2. Listen again and complete the sentences (Students’ book, page 38, section Language – Focus, exercise 2).

3. Listen to the sentences then repeat them (Students’ book, page 39, , section Pronunciatio, exercise 1).

4.1. Find the solutions the exercise 1 (Students’ book, page 39, section Language Practice).

4.2. Complete the quiz, rewrite sentences using verb “should/shouldn’t” (Students’ book, page 39, section Language Practice, exercise 2).

5. Work in pairs. Give each other a piece of advice (Students’ book, page 39, section Language Practice, exercise 3).

Home assignment

1. Exercises 1 – 4 (Work book, page 21, section Language Practice).

Lesson 11.

Theme 2. Business contacts: presentation of the company; solving the problems.

Goal: to develop reading skills, to build vocabulary, to practice writing skills in clauses sentences.

Activities

1. Homework checking.

2. Reading.

3. Vocabulary.

4. Writing.

5. Output.

Teaching hints

1. Checking home assignment.

2.1. Read the first of the text “Car giant sends in the spy girls”. Do exercise 1 (Students’ book, page 40, section Reading).

2.2. Read whole text, complete the summary (Students’ book, page 40, section Reading, exercise 2).

3.1. Match the sentences (Students’ book, page 42, section Vocabulary, exercise 1).

3.2. Match questions with answers (Students’ book, page 42, section Vocabulary, exercise 2).

4. Using information from the text and Internet do a SWOT analysis for Ford (Students’ book, page 41, section Reading, exercise 3).

5. Use words from the table and write 5 sentences by your own.

Home assignment

1. Section Reading (Work book, page 20).

2. Exercises 1 - 3 (Students’ book, page 41, section Vocabulary).

Lesson 12

Theme 2. Business contacts: presentation of the company; solving the problems.

Goal: to train listening for gist, to write the report, to master writing skills through the recommendation writing.

Activities

1. Homework checking.

2. Listening.

3. Business Communication.

4. Final Task.

5. Output.

Teaching hints

1. Checking home assignment.

1. Before listening give predict possible answers to the questions (Students’ book, page 43, section Listening, exercise 1).

2. Listen to the interview, complete the gaps (Students’ book, page 43, section Listening exercise 2).

3. Discuss do you agree with the manager (Students’ book, page 43 section Listening, exercise 3).

1. Read recommendation (Students’ book, page 44, section Business Communication, exercise 1).

2. Work in pairs (Students’ book, page 44, section Business Communication, exercise 2).

3. Do exercise 3, 4, page 44 (Students’ book, section Business Communication).

4. Write recommendations for IMY and Ford’s International Women’s Marketing panel (Students’ book, page 44, section Business Communication, exercise 5).

2. Work in pairs. Read your card and roleplay the meeting using information on page 147 (Students’ book, section Final task, page 45).

3. Answer the questions (Students’ book, page 45, section Checklist).

Lesson 13

Theme 3. Retaling: types of stores, customer care.

Goal: to study new vocabulary, to master pronunciation of articles.

Activities

1. Key Vocabulary.

2. Lead-in.

3. Vocabulary One.

4. Language Focus One.

5. Pronunciation.

6. Language Practice.

Teaching hints

1. Read through the Key Vocabulary section (Students’ book, page 56).

2. Give answers to the questions: Do you use the Internet, TV shopping channels or catalogues? What are the advantages of these methods or shopping?

2.1. Work in pairs. Discuss the questions (Students’ book, page 56, section Lead-in, exercises 1-3).

3.1. Match the types of retail outlet with the correct definition. (Students’ book, page 57, section Vocabulary One, exercise 1).

3.2. Work in small groups. Discuss the following questions (Students’ book, page 57, section Vocabulary One exercise 2).

3.3. Match the definition to each example of direct sales. (Students’ book, page 57, section Vocabulary One, exercise 4).

4.1. Put the words from the box into two lists - as countable and uncountable nouns (Students’ book, page 58, section Language Focus One, exercise 1).

4.2. Study the sentences with countable and uncountable nouns; then answer the questions (Students’ book, page 58, section Language Focus One, exercise 2).

5.1. Listen to the sentences and answer the question (Students’ book, page 58, section Pronunciation, exercise 1).

5.2. Complete the sentences (Students’ book, page 59, section Pronunciation, exercise 2).

6.1. Read the sentences. Which nouns are countable, uncountable, singular or plural? (Students’ book, page 59, section Language Practice, exercise 1, 2).

6.2. Read the text, fill the gaps (Students’ book, page 59, section Language Practice, exercise 3, 4).

6.3. Complete the gaps with an article where it is necessary. (Work book, page 27, section Language Practice, exercise 2).

Home assignment

1. Exercises 1, 2 (Work book, page 26, section Vocabulary).

Lesson 14

Theme 3. Retaling: types of stores, customer care.

Goal: to develop reading and speaking skills, to give free practice in new words combinations

Activities

1. Homework checking.

2. Reading.

3. Vocabulary Two.

4. Language Focus Two.

5. Language Practice.

6. Output.

Teaching hints

1. Checking home assignment.

2.1 Read the text “Bars and Stripes”. (Students’ book, page 60, section Reading, exercises 1, 2).

2.2. Do exercises 3, 4 (Students’ book, page 60, section Reading).

3.1. Read the text (Students’ book, page 61, section Vocabulary Two, exercise 1).

3.2. Do exercise 2 (Students’ book, page 61, section Vocabulary Two).

3.3. Answer the questions (Students’ book, page 61, section Vocabulary Two exercise 3,4).

4.1 Do exercise 1 (Students’ book, page 63, section Language Focus Two).

4.2. Listen to six people. Then match the parts of the sentences (Students’ book, page 63, section Language Focus Two, exercise 2).

5. Fill the gaps (Students’ book, page 64 section Language Practice).

6. Have a conversation (Students’ book, page 58, section Cross – cultural comparison).

Home assignment

1. Exercise 1 (Work book, page 27, section Language Practice One).

Lesson 15

Theme 3. Retaling: types of stores, customer care.

Goal: to develop skills for multiply listening, to give free practice in new words and phrases through an information exchange conversation.

Activities

1. Homework checking.

2. Listening.

3. Business Communication.

4. Final task.

5. Output.

Teaching hints

1. Checking home assignment.

2.1. Have a brief discussion

• Have you ever been to an IKEA store?

• Why you think Sarah likes shopping at IKEA? (Students’ book, page 62, section Listening, exercise 1).

2.2. Listen and make notes (Students’ book, page 62, section Listening, exercise 2).

2.3. Do exercise 3 (Students’ book, page 62, section Listening).

3.1. Fill the gaps, then listen and check your answers (Students’ book, page 66, section Business Communication, exercise 2).

3.2. Listen and complete conversations (Students’ book, page 66, section Business Communication, exercise 2, 3).

3.3. Work in groups of three. Make a telephone conversation (Students’ book, page 67, section Business Communication, exercise 4, 5).

4.1. Read the role cards, have the telephone conversation (Students’ book, page 67, section Final task, exercise 1, 2).

4.2. Look through the expressions and practice in pairs (Students’ book, page 65, section Final task, exercise 1)

5. Answer the questions (Students’ book, page 67, Checklist).

Home assignment

1. Exercise 3 (Work book, page 28, section Language Practice One).

2. Exercises 1, 3 (Work book, page 28, 29, section Language Practice Two).

3. Section Telephoning (Work book, page 30).

Lesson 16

Theme 4. Telephoning.

Goal: to practise real life communication strategies trough telephone speaking

Activities

1. Homework checking.

2. Putting you through.

3. Getting through.

4. Output.

Teaching hints

1. Checking home assignment.

2.1. Watch video. Try to understand what they are talking about (Program 1. Part 1. “Putting you through”)

2.2. Listen, repeat and remember the phrases.

1)

Can I speak to Mr Littlebury, please?	Чи можу я поговорити з містером Літлбері?
Who is calling, please?	Хто телефонує?
Hold on, please.	Зачекайте, будь ласка.
I’ll put you through.	Я вас з’єднаю.

2)

Could I speak to the Sales Manager?	Чи можу я поговорити з менеджером відділу продаж?
Who shall I say is calling?	Хто я маю сказати дзвонить?
Hold the line, please.	Не кладіть слухавку.
I’ll see if he is in.	Я подивлюся, чи є він.
I'm putting you through.	Я вас з’єдную.

3)

Could you put me through to the Finance Department?	З’єднайте мене, будь ласка, з відділом фінансів.
Who would you like to speak to?	З ким би ви хотіли поговорити?
Sorry to keep you waiting.	Вибачайте, що примушую вас чекати.
You're through.	Ви з’єднані.
Go ahead.	Говоріть.

2.3. Watch video “Putting you through” again. Read subtitles (Programme 1. Part 1.)

2.4. Listen, repeat try to remember the phrases, which are used when someone calls to the office.

1) Good morning. Can I speak to Mr Littlebury?

Mr Morton’s secretary.

2) Could I speak to the Sales Manager?

This is John Duff from Multimedia Studios.

Thank you.

3) Could you put me through to the Finance Department?

Mrs Morgan if she is in.

Mrs Elliott.

Thank you.

That’s all right.

2.5. Watch video. Call to ICB company using the subtitles at the screen.

2.6. Listen, repeat, remember ICb company secretary’s phrases.

1) ICB. Good morning. Can I help you?

Who is calling, please?

Hold on, please.

I’ll put you through.

2. ICB. Good morning. Can I help you?

Who shall I say is calling?

Hold the line, please.

I’ll see if he is in.

Hello, I'm putting you through.

2. ICB. Good morning.

Who would you like to speak to?

Who shall I say is calling?

One moment, please. I’ll see if she's in the office.

Sorry to keep you waiting.

Her line's busy.

You're through now.

Go ahead.

2.7. Watch video. Answer the calls to ICB company using the subtitles at the screen.

3.1. Watch video Try to understand what they are about (Program 4. Part 1. “Getting through”)

3.2. Listen, repeat and remember the phrases.

1)

Is Simon Harber in?	Саймон Хабер в офісі?
Which department does he work in?	В якому відділі він працює?
The legal department.	В юридичному відділі.
It's ringing for you now.	Це дзвінок для вас.
There's no reply.	Відповіді нема.
What time do you think he'll be in?	У котрій годині, ви вважаєте, він буде на місці?
He said he’d be in by four this afternoon.	Він сказав, що буде о 4 годині дня.
I'll call back later then.	Тоді я передзвоню пізніше.

2)

Could I speak to Mr Benson іn Client Support?	Я можу поговорити з містером Бенсоном з відділу пітримки клієнтів?
I'm sorry there's no answer.	На жаль, не відповідають.
Could you put me through to his assistant?	Будь ласка, з`єднайте мене з його помічником.
I can’t do that either.	Цього я також не можу зробити.
She’s out as well, she’s at a conference today.	Їй немає в офісі, вона на конференції сьогодні.
Can you tell me what it’s about?	Скажіть, будь ласка, з приводу чого ви телефонуєте.
Perhaps Phil Watson in Sales might be able to help you.	Можливо, Фил Ватсон з відділу продаж зможе допомогти вам.
I’ll try him then.	Тоді спробую з`єднатися з ним.

3.3. Watch video “Getting through” again. Read subtitles at the screen (Programme 4. Part 1.)

3.4. Listen, repeat and remember the phrases which are used when someone calls to the office.

1) Hello. Andrew Jameson speaking.

Is Simon Harber in?

The legal department.

What time do you think he'll be in?

I'll call back later then.

2) Could I speak to Mr Benson in Client Support?

Could you put me through to his assistant?

It’s about our office insurance.

I’ll try him then.

4. Watch video. Call the Beta Technologies and Insurance Services using the subtitles at the screen.

3.6. Listen, repeat and remember Beta Technologies and Insurance Services secretaries’ phrases.

1) Which department does he work in?

It's ringing for you now.

No, there's no reply.

He said he’d be in by four this afternoon.

2) Can anybody else help you?

I’ll put you through.

It's ringing for you.

No, I’m sorry there's no answer.

I can't do that either.

She's out as well; she's at a conference today.

Can you tell me what it's about?

Perhaps Phil Watson in Sales might be able to help you.

I am putting you through now.

7. Watch video. Answer the calls to Beta Technologies and Insurance Services. Using the subtitles at the screen.

3. Have a conversation:

• You call to Beta Technologies.

• You answer the calls.

tapescript

Programme 1

Part 1

Putting you through

Receptionist	icb. Good morning. Can I help you?
secretary	Can I speak to Mr Littlebury, please?
RECEPTIONIST	Who’s calling, please?
secretary	Mr Morton’s secretary.
RECEPTIONIST	Hold on, please…I’ll put you through.
RECEPTIONIST	icb. Good morning.
duff	Could I speak to the Sales Manager?
RECEPTIONIST	Yes, of course. Who shall I say is calling?
duff	This is John Duff from Multimedia Studios.
RECEPTIONIST	Hold the line, please. I’ll see if he’s in.
duff	Thank you.
RECEPTIONIST	Hello, Mr Duff. I’m putting you through.
RECEPTIONIST	icb. Good morning.
elliot	Could you put me through to the Finance Department?
RECEPTIONIST	Who would you like to speak to?
elliot	Mrs Morgan, if she’s in.
RECEPTIONIST	Who shall I say is calling?
elliot	Mrs Elliott.
RECEPTIONIST	One moment, please. I’ll see if she’s in the office.
elliot	Thank you.
RECEPTIONIST	Sorry to keep you waiting. Her line’s busy.
elliot	That’s all right.
RECEPTIONIST	You’re through now. Go ahead.
RECEPTIONIST	Who’s calling, please?
You	Mr Morton’s secretary.
RECEPTIONIST	Hold on, please. I’ll put you through.
RECEPTIONIST	icb. Good morning. Can I help you?
You	Could I speak to the Sales Manager?
RECEPTIONIST	Yes, of course. Who shall I say is calling?
You	This is … (your name) from Multimedia Studios.
RECEPTIONIST	Hold the line, please. I’ll see if he’s in.
you	Thank you.
RECEPTIONIST	Hello. I’m putting you through.
RECEPTIONIST	icb. Good morning.
You	Could you put me through to the Finance Department?
RECEPTIONIST	Who would you like to speak to?
You	Mrs Morgan, if she’s in.
RECEPTIONIST	Who shall I say is calling?
You	… (your name)
RECEPTIONIST	One moment, please. I’ll see if she’s in the office.
you	Thank you.
RECEPTIONIST	Sorry to keep you waiting. Her line’s busy.
You	That’s all right.
RECEPTIONIST	You’re through now. Go ahead.

Programme 1

Part 1

Putting you throug

Your Conversation: You take the calls

You	icb. Good morning. Can I help you?
secretary	Can I speak to Mr Littlebury, please?
You	Who’s calling, please?
secretary	Mr Morton’s secretary.
You	Hold on, please…I’ll put you through.
You	icb. Can I help you?
duff	Could I speak to the Sales Manager?
You	Yes, of course. Who shall I say is calling?
duff	This is John Duff from Multimedia Studios.
You	Hold the line, please. I’ll see if he’s in.
duff	Thank you.
You	Hello, Mr Duff. I’m putting you through.
You	icb. Good morning.
Elliot	Could you put me through to the Finance Department?
You	Who would you like to speak to?
Elliot	Mrs Morgan, if she’s in.
You	Who shall I say is calling?
Elliot	Mrs Elliott.
You	One moment, please. I’ll see if she’s in the office.
Elliot	Thank you.
You	Sorry to keep you waiting. Her line’s busy.
Elliot	That’s all right.
You	You’re through now. Go ahead.

jameson	Hello. Andrew Jameson speaking. Is Simon Harber in?
RECEPTIONIST	Which department does he work in?
jameson	The legal department.
RECEPTIONIST	It’s ringing for you now… No, there’s no reply. Can anybody else help you?
jameson	No, it’s OK. What time do you think he’ll be in?
RECEPTIONIST	He said he’d be in by four this afternoon.
jameson	I’ll call back later then. Thank you.
RECEPTIONIST	Good morning. Insurance Services.
client	Good morning. Could I speak to Mr Benson in Client Support?
RECEPTIONIST	Yes, I’ll put you through. It’s ringing for you. No. I’m sorry there’s no answer.
client	Well, could you put me through to his assistant?
RECEPTIONIST	I can’t do that either. She’s out as well, she’s at a conference today. Can you tell me what it’s about?
client	Yes, it’s about our office insurance.
RECEPTIONIST	I see. Perhaps Phil Watson in Sales might be able to help you out.
client	Right, I’ll try him then.
RECEPTIONIST	Thank you. I’m putting you through.

Programme 4

Part 1

Getting through

Your Conversation: You make the calls

RECEPTIONIST	Beta Technologies. Good morning.
You	Hello… speaking. Is Simon Harber in?
RECEPTIONIST	Which department does he work in?
You	The legal department.
RECEPTIONIST	It’s ringing for you now… No, there’s no reply. Can anybody else help you?
You	No, it’s OK. What time do you think he’ll be in?
RECEPTIONIST	He said he’d be in by four this afternoon.
You	I’ll call back later then. Thank you.
RECEPTIONIST	Good morning. Insurance Services.
You	Good morning. Could I speak to Mr Benson in Client Support?
RECEPTIONIST	Yes, I’ll put you through. It’s ringing for you. No. I’m sorry there’s no answer.
You	Well, could you put me through to his assistant?
RECEPTIONIST	I can’t do that either. She’s out as well, she’s at a conference today. Can you tell me what it’s about?
You	Yes, it’s about our office insurance.
RECEPTIONIST	I see. Perhaps Phil Watson in Sales might be able to help you out.
You	Right, I’ll try him then.
RECEPTIONIST	Thank you. I’m putting you through.

Part 1

Getting through

Your Conversation: You make the calls

You	Beta Technologies. Good morning.
jameson	Hello. Andrew Jameson speaking. Is Simon Harber in?
You	Which department does he work in?
jameson	The legal department.
You	It’s ringing for you now. No, there’s no reply. Can anybody else help you?
jameson	No, it’s OK. What time do you think he’ll be in?
You	He said he’d be in by four this afternoon.
jameson	I’ll call back later then. Thank you.
You	Good morning. Insurance Services.
client	Good morning. Could I speak to Mr Benson in Client Support?
You	Yes, I’ll put you through. It’s ringing for you. No. I’m sorry there’s no answer.
client	Well, could you put me through to his assistant?
You	I can’t do that either. She’s out at a conference today. Can you tell me what it’s about?
client	Yes, it’s about our office insurance.
You	I see. Perhaps Phil Watson in Sales might be able to help you out.
client	Right, I’ll try him then.

Lesson 17

Theme 4. Telephoning.

Goal: to practise real life communication strategies trough telephone speaking

Activities

1. Leaving a message.

2. Making an appointment.

Teaching hints

1. Watch video. Try to understand what they are about. (Program 5. Part 1. "Leaving a message")

1.2. Listen, repeat and remember the phrases.

1)

I'm terribly sorry, but Kelly had to go out of town urgently.	На превеликий жаль, Келлі довелося терміново поїхати з міста.
Could you tell her the contract is ready and being sent directly to New York for comments?	Будь ласка, скажіть їй, що контракт готовий і його негайно надсилають до Нью-Йорку для зауважень.
Have you got that?	Записали?
I'll read that back to you.	Я вам прочитаю (те, що ви сказали).
The message is that the contract is being sent directly to New York.	Повідомлення про те, що контракт негайно надсилають до Нью-Йорку.
Not to worry.	Не хвилюйтесь.
I'll see she gets the message.	Я простежу за тим, щоб вона отримала повідомлення.
Have a nice day!	Приємного дня!

2)

Could you put me through to Walter Stein, please?	Будь ласка, з'єднайте мене з Уолтером Стейном.
When would be the best time to call back?	Коли краще всього передзвонити?
You could try around 3.30 p.m.	Можете спробувати біля 3.30 опівдні.
I won't be able to. I'd better leave it till next week.	Я не зможу. Я краще залишу це до наступного тижня.
Just tell him I called and I'll call again.	Просто скажіть йому, що я дзвонив (дзвонила) і подзвоню знову.

3)

Please leave your name and phone number and we'll call you back as soon as we can.	Будь ласка, залиште ваше ім'я та номер телефону, і ми передзвоним вам, як тільки зможем.
Please speak after the tone.	Будь ласка, говоріть після гудка.
Could you ask her to ring me at home on 201 978 1124?	Будь ласка, попросіть її зателефонувати мені додому за номером 201 978 1124.

1.3. Watch video “Leaving a message” again. Read subtitles (Programme 5. Part 1.)

1.4. Listen, repeat try to remember the phrases, which are used when someone calls to the office.

1. Can I speak to Kelly Darwin, please?

Could you tell her the contract is ready and being sent directly to New York for comments?

Have you got that?

That's fine, thank you.

2. Could you put me through to Walter Stein, please?

When would be the best time to call back?

I won't be able to.

I'd better leave it till next week.

Just tell him I called and I'll call again.

This is Sharon Rock from Marketing Direct.

I wanted to speak to Julia Flanagan.

Could you ask her to ring me at home on 201 978 1124?

1.5. Watch video. Call to North East Utilities using the subtitles at the screen.

1.6. Listen, repeat North East Utilities company secretary’s phrases.

1) I'm terribly sorry, but Kelly had to go out of town urgently.

She said she'd be back tomorrow.

Can I take a message?

I'll read that back to you.

Martin Williams rang.

The message is that the contract is being sent directly to New York.

Not to worry.

I’ll see she gets the message.

Have a nice day.

2) North East Utilities. Good afternoon.

I'm afraid he is in a meeting.

In an hour.

You could try around 3.30 p.m.

Do you wish to leave a message?

What did you say your name was?

I'll give him the message.

You're welcome. Thank you for calling.

This is North East Utilities.

Our office is closed at the moment.

Please leave your name and phone number and we'll call you back as soon as we can.

Please speak after the tone.

1.7. Watch video. Answer the calls to North East Utilities using the subtitles at the screen.

2.1. Watch video Try to understand what they are about. (Programme 5. Part 2. "Making an appointment")

2.2. Listen, repeat and remember the phrases.

1)

I'd like to make an appointment to see Mr Goodwin, please.	Я хотів би (хотіла б) призначити ділову зустріч з містером Гудвін.
I'll just check his diary.	Я тільки перевірю його щоденник.
Could you tell me what it's about?	Скажіть, будь ласка, з якого вона (зустріч) приводу?
I'm in charge of the exhibition organization.	Я відповідаю за організацію виставки.
Would tomorrow afternoon at three-thirty be convenient?	Завтра о 3.30 дня підходить Вам?
I'm afraid I can't manage three-thirty.	Боюсь, я не можу о 3-30.
Four-thirty would suit me better.	Мене більш влаштовує 4-30.
Let me just check.	Дайте я тільки перевірю.
I'll move this one around to here.	Я пересуну її (зустріч) сюди.

2)

This is Mr Young's secretary speaking.	Це говорить секретар(ка) містера Янга.
I'm calling to confirm Mr. Young's appointment with Mrs Thornton.	Я телефоную, щоб підтвердити ділову зустріч містера Янга з місіс Торнтон.
When was the appointment for?	На коли була призначена зустріч?
The day after tomorrow at 10 o'clock.	Післязавтра о 10-й годині.

3)

I'm phoning on behalf of Mr Johnson.	Я телефоную від імені містераДжонсона.
Would it be possible to arrange a meeting with Mr Ambrose?	Є можливість влаштувати зустріч з містером Амброуз?
Which day would suit you?	Який день вам підходить?
This coming Thursday.	Наступного четверга.
It's fully booked.	Він (четвер) повністю зайнятий.
Couldn't it be sooner, sometime this week?	Чи не можна раніше, десь на цьому тижні?
This is the only time available.	Це єдиний доступний час.
That'll have to do, I suppose.	Гадаю, це повинно підійти.
Can you confirm that in writing?	Ви можете підтвердити це письмово?
I'll fax confirmation this afternoon.	Я надішлю підтвердження факсом сьогодні після полудня.

2.3. Watch video "Making an appointment” again. Read subtitles at the screen (Programme 5. Part 2.)

2.4. Listen, repeat and remember the phrases which are used when someone calls to the office.

1) I'd like to make an appointment to see Mr Goodwin, please.

It's about the Paris Exhibition.

Barry Buchan, speaking.

I'm in charge of the exhibition organization.

I'm afraid I can't manage three-thirty.

Four-thirty would suit me better.

2) This is Mr Young's secretary speaking.

I'm calling to confirm Mr. Young's appointment with Mrs Thornton.

The day after tomorrow at 10 o'clock.

3. I'm phoning on behalf of Mr Johnson.

Would it be possible to arrange a meeting with Mr Ambrose?

This coming Thursday.

Couldn't it be sooner, sometime this week?

Friday the thirteenth! Yes, that'll have to do, I suppose.

I'll fax confirmation this afternoon.

2.5. Watch video. Call the Westminster Consultants using the subtitles and the screen.

2.6. Listen, repeat and remember Westminster Consultants secretaries’ phrases.

1. Westminster Consultants. Good morning.

I'll just check his diary.

Could you tell me what it's about?

Would tomorrow afternoon at three-thirty be convenient?

Let me just check.

I'll move this one around to here.

Yes, OK. That's fine.

2. Westminster Consultants. Good morning.

When was the appointment for?

Yes, that's fine. Thursday, March 14th at ten o'clock.

3. Good morning. Westminster Consultants.

Just a moment, please.

Which day would suit you?

I'm sorry he isn't available.

It's fully booked.

Would Monday the 16th be convenient?

What about Friday the 13th at eleven-thirty?

It's the only time available.

Can you confirm that in writing?

2.7. Watch video. Answer the calls to Westminster Consultants using the subtitles at the screen.

0. Have a conversation:

1) You call to North East Utilities.

2) You answer the calls.

TAPESCRIPT

Programme 5

Part 1

leaving a message

Your Conversation: You make the calls

RECEPTIONIST	North East Utilities. Can I help you?
You	… speaking. I’d like to speak to Kelly Darwin, please.
RECEPTIONIST	Oh, I’m terribly sorry, but Kelly had to go out of town urgently. She said she’d be back tomorrow. Can I take a message?
You	Could you tell her the contract is ready and being sent to New York for comments?
RECEPTIONIST	Yes, I’ll read that back to you. Martin Williams rang. The message is that the contract is being sent directly to New York.
You	That’s fine. Thank you.
RECEPTIONIST	Not to worry. I’ll see she gets the message. Have a nice day!
RECEPTIONIST	North East Utilities. Good afternoon.
You	Good afternoon. Could you put me through to Walter Stein, please?
RECEPTIONIST	I’m afraid he’s in a meeting.
You	I see. When would be the best time to call back?
RECEPTIONIST	In an hour. You could try around 3.30 p.m.
You	I won’t be able to. I’d better leave it till next week.
RECEPTIONIST	Do you wish to leave a message?
You	No, just tell him I called and I’ll call again.
RECEPTIONIST	Yes, certainly. What did you say your name was?
You	…
RECEPTIONIST	You’re welcome. Thank you for calling.
recorder
message	This is North East Utilities. Our office is closed is closed at the moment. Please leave you name and phone number and we’ll call you back as soon as we can. Please speak after the tone.
You	This is … from…. I wanted to speak to Julia Flanagan. Could you ask her to ring me at home on 2019781121? Thank you.

Programme 5

Part 1

leaving a message

Your Conversation: You make the calls

williams	Martin Williams speaking. Can I speak to Kelly Darwin, please?
You	Oh, I’m terribly sorry, but Kelly had to go out of town urgently. But she said she would be back tomorrow. Can I take a message?
williams	Yes, please. Can you tell her the contract is ready and being sent directly to New York for comment? Have you got that?
You	Yes. I’ll just read that back to you. Martin Williams rang. The massage is that the contract is being sent directly to New York.
williams	That’s fine. Thank you.
You	Not to worry. I’ll see she the message. Have a nice day!
camora	Good afternoon. Could you put me through to Walter Stein, please?
You	I’m afraid he’s in a meeting.
camora	I see. When would be the best time to call him back?
You	In an hour. You could try around 15.30.
camora	I won’t be able to. I’d better leave it till next week.
You	Do you wish to leave a message?
camora	No. Just tell him I called and I’ll call again next week.
You	Yes, certainly. What did you say your name was?
camora	Camora, Joe Camora.
You	Fine, Mr Camora. I’ll give him the message.
You	This is… Our office is closed at the moment. Please leave you name and phone number and we’ll call you back as soon as we can. Please speak after the tone.

Programme 5

Part 2

making an appointment

RECEPTIONIST	Westminster Consultants. Good morning.
Buchan	Good morning. I’d like to make an appointment to see Mr Goodwin, please.
RECEPTIONIST	Yes, of course. I’ll just check his diary. Could you tell me what it’s about?
Buchan	It’s about the Paris Exhibition. Barry Buchan, speaking. I’m in charge of the exhibition organization.
RECEPTIONIST	Would tomorrow afternoon at three-thirty be convenient?
Buchan	I’m afraid I can’t manage three-thirty. Four-thirty would suit me better.
RECEPTIONIST	Let me just check. I’ll move this one around to here. Yes, OK. That’s fine.
Buchan	Thank you, goodbye.
RECEPTIONIST	Westminster Consultants. Good morning.
secretary	Good morning. This is Mr Young’s secretary speaking. I’m calling to confirm Mr Young’s appointment with Mrs Thornton.
RECEPTIONIST	When was the appointment for?
secretary	The day after tomorrow at ten o’clock.
RECEPTIONIST	Yes, that’s fine. Thursday, March 14th at ten o’clock.
secretary	Thank you, goodbye.
RECEPTIONIST	Good morning. Westminster Consultants.
ASSISTANT	Good morning. I’m phoning on behalf of Mr Johnson. Would it be possible to arrange a meeting with Mr Ambrose?
RECEPTIONIST	Just a moment, please. Which day would suit you?
ASSISTANT	This coming Thursday.
RECEPTIONIST	No, I’m sorry he isn’t available. It’s fully booked. Would Monday the 16th be convenient?
ASSISTANT	Couldn’t it be sooner, sometime this week?
RECEPTIONIST	What about Friday the 13th at eleven-thirty? It’s the only time available.
ASSISTANT	Friday the thirteenth! Yes, that’ll have to do, I suppose.
RECEPTIONIST	Can you confirm that in writing?
ASSISTANT	Yes, I’ll fax confirmation this afternoon.
RECEPTIONIST	Yes, of course. I’ll just check his diary. Could you tell me what it’s about?
You	It’s about the Paris Exhibition. I’m in charge of the exhibition organization.
RECEPTIONIST	Would tomorrow afternoon at three-thirty be convenient?
You	I’m afraid I can’t manage 3.30 Four-thirty would suit me better.
RECEPTIONIST	Let me just check. I’ll move this one around to here. Yes, OK. That’s fine.
RECEPTIONIST	Westminster Consultants. Good morning.
You	I’m calling to confirm Mr…’s appointment with Mrs Thornton
RECEPTIONIST	When was the appointment for?
You	The day after tomorrow at ten o’clock.
RECEPTIONIST	Yes, that’s fine. Thursday, March 14th at ten o’clock.
RECEPTIONIST	Good morning. Westminster Consultants.
You	Would it be possible to arrange a meeting with Mr Ambrose?
RECEPTIONIST	Just a moment, please. Which day would suit you?
You	This coming Thursday.
RECEPTIONIST	No, I’m sorry he isn’t available. It’s fully booked. Would Monday the 16th be convenient?
You	Couldn’t it be sooner, sometime this week?
RECEPTIONIST	What about Friday the 13th at eleven-thirty? It’s the only time available.
You	Yes, that’ll have to do, I suppose.
RECEPTIONIST	Can you confirm that in writing?
You	Yes, I’ll fax confirmation this afternoon.

Programme 5

Part 2

making an appointment

Your conversation: You take the calls

You	… (your company) Good morning.
Buchan	Good morning. I’d like to make an appointment to see Mr Goodwin, please.
You	I’ll just check his diary. Could you tell me what it’s about?
Buchan	It’s about the Paris Exhibition. Barry Buchan, speaking. I’m in charge of the exhibition organization.
You	Would tomorrow afternoon at three-thirty be convenient?
Buchan	I’m afraid I can’t manage three-thirty. Four-thirty would suit me better.
You	Let me just check. I’ll move this one around to here. OK. That’s fine.
You	… (your company) Good morning.
Secretary	Good morning. This is Mr Young’s secretary speaking. I’m calling to confirm Mr Young’s appointment with Mrs Thornton.
You	When was the appointment for?
Secretary	The day after tomorrow at ten o’clock.
You	Yes, that’s fine. Thursday, March 14th at ten o’clock.
You	… (your company) Good morning.
Assistant	Good morning. I’m phoning on behalf of Mr Johnson. Would it be possible to arrange a meeting with Mr Ambrose?
You	Which day would suit you?
Assistant	This coming Thursday.
You	I’m sorry he isn’t available. Would Monday the 16th be convenient?
Assistant	Couldn’t it be sooner, sometime this week?
You	What about Friday the 13th at eleven-thirty? It’s the only time available.
Assistant	Friday the thirteenth! Yes, that’ll have to do, I suppose.
You	Can you confirm that in writing?

Module 2

Lesson 1

Theme 5. Business contacts: presentation of the product; negotiations.

Goal: to study the main vocabulary connected with the topic “Products”, to be able to use of adjectives with give opinion of fact, to use the linking words through writing notes.

Activities

1. Key Vocabulary.

2. Lead-in.

3. Language Focus One.

4. Language Practice One.

5. Writing.

6. Output.

Teaching hints

1. Read through the Key Vocabulary text (Students’ book, page 70, section Key Vocabulary).

2.1. Look at four photos on the page 70 then listen to the tape (Students’ book, section Lead-in, exercise 1).

2.2. Discuss each of the questions for the each product (Students’ book, page 70, section Lead-in, exercise 2).

2.3. Answer the question (Students’ book, page 70, section Lead-in, exercise 3).

3.1. Complete labeling (Students’ book, page 71, section Language Focus One, exercise 1).

3.2. Make your choice, match the descriptions to the photos (Students’ book, page 71, section Language Focus One, exercise 2).

3.3. Find out which adjectives give opinions and which give facts (Students’ book page 71, section Language Focus One, exercise 3).

3.4. Complete the table (Students’ book, page 71, section Language Focus One, exercise 4).

4.1. Choose three of the products and use three adjectives from the box to describe each one (Students’ book, page 47, section Language Practice One, exercises 1, 2).

4.2. Put adjectives in the correct order (Students’ book, page 71, section Language Practice One, exercise 2).

4.3. Correct any mistakes in the order of the adjectives at the advertisements (Workbook, page 39, section Language Practice One, exercise 4).

5.1. Read through the examples paying attention of the words (Students’ book, page 76, section Writing, exercise 1).

5.2. Write down sentences using appropriate linking word (Students’ book, page 76, section Writing, exercise 2).

5.3. Match a cause to an effect (Workbook, page 42, section Writing, exercise 1).

6. Study Grammar Reference (Students’ book, page 157).

Home assignment

1. Exercise 2 (Work book, page 42, section Writing).

Lesson 2

Theme 5. Business contacts: presentation of the product; negotiations.

Goal: to master comparative and superlative adjectives categories, to do their controlled practice activities, to improve reading skills.

Activities

1. Homework checking.

2. Reading.

3. Vocabulary.

4. Language Focus Two.

5. Pronunciation

6. Output.

Teaching hints

1. Checking home assignment.

1. Look at the picture and answer the questions (Students’ book, page 73, section Reading, exercise 1).

2. Find out words describe the vacuum cleaners (Students’ book, page 73 section Reading, exercise 2).

3. Read the extract, what the figures refer to (Students’ book, page 73, section Reading, exercise 4).

4. Answer the questions (Students’ book, page 74, section Reading, exercise 5).

5. Read the article, answer exercise 6, 7 (Students’ book, page 74 section Reading).

1. Make word partners (Students’ book, page 75, section Vocabulary, exercise 1).

2. Put these word partners into the sentences (Students’ book, page 75, section Vocabulary, exercise 2).

3. Complete the table, (Students’ book, page 75, section Vocabulary, exercise 3).

4. Complete the sentence (Students’ book, page 75, section Vocabulary, exercise 4).

1. Write the profession (Workbook, page 38, section Vocabulary, exercise 1).

2. Put words into the correct column (Workbook, page 38, section Vocabulary, exercise 2).

3. Read the descriptions then complete the grammar rules (Students’ book, page 77, section Language Focus Two).

3. Listen to the tape, notice how the endings are pronounced (Students’ book, page 78, section Pronunciation, exercises 1 - 3).

6. Work in pairs. Do exercise 2 (Students’ book, page 78, section Language Practice Two).

Home assignment

1. Exercise 3 (Work book, page 38, section Vocabulary).

2. Section Reading (Workbook, page 41).

Lesson 3

Theme 5. Business contacts: presentation of the product; negotiations.

Goal: to improve listening skills, to master speaking skills.

Activities

1. Homework checking.

2. Language Practice Two.

3. Listening.

4. Business Communication.

5. Output.

Teaching hints

1. Checking home assignment.

2.1. Give some advice, using comparatives (Workbook, page 39, section Language Practice Two, exercise 1).

2.2. Make sentences (Workbook, page 39, section Language Practice Two, exercise 2).

3.1. Discuss the questions in pairs (Students’ book, page 79, section Listening,

exercise 2).

3.2. Find out which category (fast moving consumer goods or consumer durables) these items belong to (Students’ book, page 79, section Listening, exercise 2).

3.3. Read through the questions, listen to the tape, answer the questions (Students’ book, page 79, section Listening, exercise 4).

4.1. Listen to the tape, choose the correct answer (Students’ book, page 80, section Business Communication, exercise 1).

4.2. Complete the summary (Students’ book, page 80, section Business Communication, exercise 3).

4.3. Work into two groups, complete the summary.

Group A use information on page 81 (Students’ book, section Business Communication, exercise 4).

Group B use information on page 148 (Students’ book, section Business Communication, exercise 4).

5. Speak about a product you would like to buy. Justify your choice of product, describe its features. (Students’ book, page 81, section Final Task).

Lesson 4

Theme 5. Business contacts: presentation of the product; negotiations.

Goal: to study main vocabulary and key grammar of the unit, to practice pronunciation of short forms.

Activities

1. Key Vocabulary.

2. Lead-in.

3. Language Focus One.

4. Language Practice One.

5. Pronunciation.

6. Output.

Teaching hints

1.1. Read through the Key Vocabulary text (Students’ book, page 120, section Key Vocabulary).

1.2. Answer the question: Do you refuse to buy certain products, for example if the product has been tested on animals?

2.1. Read through the responsibilities, tick those ones which a company should have. (Students’ book, page 120, section Lead-in, exercise 1).

2.2. Match responsibilities with the benefit (Students’ book, page 121, section Lead-in, exercise 2).

1. Study the box (Students’ book, page 121, section Language Focus One, exercise 1).

2. Listen to the type and fill the gaps (Students’ book, page 121, section Language Focus One, exercise 2).

4.1. Use verbs into the correct tense (Workbook, page 122, section Language Practice One, exercise 1).

4.2. Put the words into the correct tense (Students’ book, page 66, section Language Practice One, exercise 1).

4.3. Write questions for the answer (Workbook, page 66, section Language Practice One, exercise 2).

5.1. Listen and repeat (Students’ book, page 122, section Pronunciation, exercise 2).

5.2. Read through the policy statements, match statements with the photos (Students’ book page 122, section Pronunciation, exercises 3, 4).

6. Study and note Grammar Reference on page 152 (Students’ book).

Lesson 5

Theme 5. Business contacts: presentation of the product; negotiations.

Goal: to be able to use new words and phrases through an information exchange.

Activities

1. Reading.

2. Vocabulary.

3. Cross-cultural Comparison.

4. Output.

Teaching hints

1. Work in pairs. Think about the problem of late payment, find out if it is a problem in your country.

2.1. Read the paragraph 1 and complete the sentence (Students’ book, page 123, section Reading, exercise 1).

2.2. Read the paragraph 3 and draw the graph (Students’ book, page 123, section Reading, exercise 2).

2.3. Read the paragraph 4 and answer the questions (Students’ book, page 123, section Reading, exercise 2).

2.4. Read the text “Case study” and complete the summary (Students’ book, page 124, section Reading, exercise 5).

2.5. Work in pains. Discuss the questions (Students’ book, page 124, section Reading, exercise 6).

2.6. Do section Reading (Workbook, page 68).

3.1. Write down which phrases describe the creditor, which ones describe the debtor (Students’ book, page 124, section Vocabulary, exercise 1).

3.2. Fill the gaps, use phrases from exercise 1 (Students’ book, page 125, section Vocabulary, exercise 3).

4. Work in groups. Discuss statements (Students’ book, page 125, section Cross-cultural Comparison).

5. Do exercise 2 (Students’ book, page 125, section Vocabulary).

Home assignment

1. Exercise 1-3 (Workbook, page 65, section Vocabulary).

Lesson 6

Theme 5. Business contacts: presentation of the product; negotiations.

Goal: to develop speaking skills, to master listening skills, to practice grammar patterns.

Activities

1. Homework checking.

2. Language Focus Two.

3. Language Practice Two.

4. Listening.

5. Business Communication.

6. Output.

Teaching hints

1. Checking home assignment.

2.1. Read through the examples and the information, make notes (Students’ book, Grammar Reference, page 126, 154, section Language Focus Two exercise 2).

3.1. Complete the gaps using the correct form of the verb in brackets (Students’ book page 127, section Language Practice Two, exercise 1).

3.2. Put the words into the correct column (Workbook, page 67, section Language Practice Two, exercise 1).

3.3. Read the articles and put the verb into the correct form (Workbook, page 67, section Language Practice Two, exercise 2).

4.1. Work in pairs. Discuss the statements (Students’ book page 127, section Listening, exercise 1).

4.2. Listen to the tape, then answer the questions (Students’ book, page 127, section Listening, exercises 2,3).

5.1. Read the advertisement and complete job specification (Students’ book, page 130, section Business Communication, exercise 1).

6. Look at the pictures and answer the question (Students’ book, page 130, section Business Communication, exercise 3).

Lesson 7

Theme 5. Business contacts: presentation of the product; negotiations.

Goal: to improve writing and speaking skills, to use “both … and”, “either… or”, “neither nor” correctly.

Activities

1. Writing.

2. Final task.

3. Output.

Teaching hints

1. Look through the advertisement and the description (Students’ book, page 128, section Writing, exercise 1).

2.1. Read the text (Students’ book page 128, section Writing, exercise 1).

2.2. Study Grammar Reference page 60. Complete the sentences with “both… and”, “neither…nor.” (Students’ book, page 129, section Writing, exercise 5).

2.3. Combine sentences (Students’ book, page 129, section Writing, exercise 6).

2.4. Write sentences about the companies (Workbook, page 68, section Writing).

3. Work in pairs. Role-play the situation (Students’ book, page 131, section Final Task).

4. Answer the questions (Students’ book, page 131, Checklist).

Lesson 8

Theme 6. People.

Goal: to know main theme of the unit, to master pronunciation, to e able to use grammar notions as “going to” and “will” for the future

Activities

1. Key Vocabulary

2. Lead-in.

3. Cross –cultural Communication

4. Language Focus One.

5. Pronunciation One.

6. Language Practice One.

7. Output.

Teaching hints

1. Brainstorm all the reason you can think of why people work.

2. Read through the Key Vocabulary text (Students’ book, page 82, section Key Vocabulary).

3.1. Read the section Lead-in. Discuss what are the most important factors and explain why (Students’ book, page 82, section Lead-in).

3.2. Find the words in the text (page 89, Students’ book, section Reading, exercise 3) and complete the table of the stress (Students’ book, page 90, section Vocabulary, exercise 1).

3.3. Complete the table, using words from the table (Students’ book, page 90, section Vocabulary, exercise 2).

4. Look at quotation, discuss questions (Students’ book, page 83, section Cross- cultural Communication).

5. Listen to the tape, complete the notes, answer the questions (Students’ book, page 83, section Language Focus One, exercise 1).

6. Listen to the tape (Students’ book, page 84, e section Language Focus One exercises 1, 2).

7.1. Work in pairs. Match the people with the action points (Students’ book, page 84, section Language Practice One, exercise 1).

7.2. Write down the descriptions (Students’ book, page 84, section Language Practice One, exercise 2).

7.3. Put words into correct order (Workbook, page 44, section Language Practice One, exercise 1).

8. Write an action plan (Students’ book, page 84, exercise 3).

Home assignment

1. Exercise 2 (Workbook, page 44, section Language Practice One).

Lesson 9

Theme 6. People.

Goal: to train listening for gist, to practice real life communications strategies, to practice the ability of using “will” and “going to” in everyday speaking

Activities

1. Homework checking.

2. Language Focus One.

3. Pronunciation One.

4. Language Practice One.

5. Listening.

6. Output.

Teaching hints

1. Checking home assignment.

1. Read the advertisement, then answer the questions (Students’ book, page 85, section Language Focus One, exercise 1).

2. Fill the gaps with a verb (Students’ book, page 85, section Language Focus One, exercise 2).

2. Listen to the tape, then play the tape again and repeat pronunciation (Students’ book page 86, section Pronunciation One, exercise 1).

2. Write six sentences (Students’ book, page 86, section Language Practice One, exercise 1).

4.2. Work in pairs. Make a phone call. Use information on page 86, 148 (Students’ book, page 86, section Language Practice One, exercise 3).

4.3. Read the article “Future certain?” and put the given verbs into the gaps.

4.4. Decide are the statements true or false (Workbook, page 45, section Language Practice One, exercise 1).

4.5. Correct the mistakes (Workbook, page 46, section Language Practice One, exercise 2).

5.1. Listen to the conversation and complete the notes (Students’ book, page 87, section Listening, exercise 1).

5.2. Chose the descriptions which you would like to have being the manager (Students’ book, page 87, section Listening, exercise 2).

6. Match your notes and the pictures (Students’ book, page 87, section Listening, exercise 3).

Lesson 10

Theme 6. People.

Goal: to use the main vocabulary of the topic, to master reading skills, to develop speaking and writing skills.

Activities

1. Reading.

2. Business Communication.

3. Writing.

Teaching hints

1. Look the headlines in the text on page 89 (Students’ book, exercise 3).

1. Work in pairs. Discuss which figures on the cartoons represent men and which represent women (Students’ book, page 88, section Reading, exercise 1).

2. Read the text and find out if the writer agrees which cartoons are predominantly male and which are predominantly female (Students’ book, page 89, section Reading,exercise 2).

3. Read the text again and match the cartoons to each subheading (Students’ book, page 89, section Reading, exercise 3).

4. Read the text carefully, give the answers to the questions, underline the section in the text which confirms your ideas (Students’ book, page 90, section Reading, exercise 4).

5. Discuss questions (Students’ book, page 90, section Reading, exercise 5).

3.1. Look at the cartoon and say what are the jobs there (Students’ book, page 92, section Business Communication, exercise 1).

3.2. Listen to the tape and complete the notes (Students’ book, page 92, section Business Communication, exercise 2).

3.3. Listen to the tape and elicit which job the speaker describes (Students’ book, page 92, section Business Communication, exercise 4).

4.1. Study grammatical rules concerning the usage clauses of contrast (Students’ book, Grammar Reference, page 156, section Clauses).

4.2. Read through the sample sentences, write three sentences using clauses of contrast (Students’ book, page 91, section Writing, exercise 1,2).

Home assignment

1. Section Writing (Workbook, page 46).

2. Write your objectives and your action plan for getting a job (Students’ book, page 93, section Final Task).

3. Do exercise 1,2 (Workbook, page 43, section Vocabulary).

Lesson 11

Theme 8. Competitions (CV, interviewing).

Goal: to be able to use key grammar of the unit (Present Perfect), to improve speaking skills.

Activities

1. Homework checking.

2. Key Vocabulary.

3. Lead-in.

4. Language Focus One.

5. Pronunciation One.

6. Language Practice One.

Teaching hints

1. Checking home assignment.

2. Read through the Key Vocabulary text (Students’ book, page 132, section Key Vocabulary).

1. Work in pairs. Discuss the questions (Students’ book, page 132, section Lead-in, exercise 1).

3.2. Write your examples for each sector (Students’ book, page 132, section Lead-in, exercise 2).

4.1. Read the passage, match the synonyms (Students’ book, page 133, section Language Focus One, exercise 1).

4.2. Complete the sentence, using words from the exercise (Students’ book, page 133, section Language Focus One, exercise 2).

4.3. Do exercises 3, (Students’ book, page 133, section Language Focus One,).

5. Listen to the tape, pay attention to the difference in pronunciation of the words “have” and “has” (Students’ book, page 134, section Pronunciation One).

6.1. Write questions and answers (Workbook, page 71, section Language Practice One, exercise 1).

6.2. Do exercise 3 (Workbook, page 72, section Language Practice One).

Home assignment

Write a sentence to explain what has happened (Workbook, page 71, section Language Practice One, exercise 2).

Lesson 12

Theme 8. Competitions (CV, interviewing).

Goal: to improve grammar knowledge, to practice listening for gist, to give practice in writing CV.

Activities

1. Homework checking.

2. Language Focus One.

3. Pronunciation One.

4. Language Practice

5. Listening.

6. Writing.

Teaching hints

1. Checking home assignment.

2. Read through the sentences and answer the questions (Students’ book, page 138, section Language Focus Two).

3. Listen to the tape, repeat the sentences (Students’ book, page 139, section Pronunciation Two).

4.1. Complete the sentences (Students’ book, page 139, section Language Practice, exercise 1).

4.2. Make two lists “for”, “since” (Workbook, page 72, section Language Practice, exercise 1).

4.3. Write a sentence, use the verbs in the brackets (Workbook, page 73, section Language Practice exercise 2).

5.1. Listen to the tape. Write down the definitions (Students’ book, page 138, section Listening, exercise 1).

5.2. Listen and complete the table (Students’ book, page 138, section Listening exercise 2).

5.3. Listen and make notes (Students’ book, page 138, section Listening exercise 3).

6.1. Complete the quiz, discuss answers in pairs (Students’ book, page 140, section Writing).

6.2. Study the form (Students’ book, page 140, section Writing, exercise 1).

6.3. Read through the guidelines on CV writing and prepare your own (Students’ book, page 141, section Writing, exercise 2).

Home assignment

1. Exercise 3 (Workbook, page 73, section Language Practice Two).

Lesson 13

Theme 8. Competitions (CV, interviewing).

Goal: to know the structure CV and interview, to master scan reading skills.

Activities

1. Homework checking.

2. Reading.

3. Vocabulary.

4. Business Communication.

5. Final Task.

Teaching hints

1. Checking home assignment.

2.1. Do pre-reading exercises 1, 2 (Students’ book, page 135, section Reading).

2.2. Read the text, answer the questions (Students’ book, page 135, section Reading, exercises 3, 5).

2.3. Work in pairs. Discuss following questions (Students’ book, page 135, section Reading, exercise 6).

1. Complete sentence using the phases from the box (Students’ book, page 137, section Vocabulary, exercise 2).

2. Highlight the words in the text. Which are nouns, which ones are adjectives (Students’ book, page 137, section Vocabulary, exercise 3).

3. Match the words to the definitions (Workbook, page 70, section Vocabulary, exercise 1).

4. Complete the gaps, use words from exercise 1 (Workbook, page 70, section Vocabulary, exercise 2).

4.1. Match the illustrations with the quotes (Students’ book, page 142, section Business Communication, exercise 1).

4.2. Put the stages of an interview into a logical sequence (Students’ book, page 142, section Business Communication, exercise 2).

4.3. Listen to the tape and do exercise 4, (Students’ book, page 143, section Business Communication).

4.4. Match the headings with the sections of a CV, then put them in the correct order (Workbook, page 74, section Business Communication).

4.5. Work in pairs. Role-play the job interview (Students’ book, page 143, section Business Communication, exercise 5).

5. Work in pairs. Discuss the questions (Students’ book, page 143, section Final Task).