- •Lecture №1 good manners plan
- •Good manners
- •Tasks and training exercises
- •1.Comprehension check
- •2. Discussion
- •Exercises
- •1.Greetings and introductions
- •2. Useful responses
- •3. Meeting new business partners
- •4. Topics for small talk
- •5. Put the dialogue in the correct order.
- •6.You are going to read some advice about how to use the telephone to improve your business. Discuss what advice is very useful, and what is not so important.
- •7. A telephone quiz
- •Tasks and training exercises
- •1.Comprehension check
- •Exercises
- •2. Complete the sentences with on, in, by, into, to, with
- •3. Complete the sentences below with the following nouns.
- •4. Complete the sentences below with the following verbs.
- •Tips for effective leadership
- •5. Use articles a, the or no article at all.
- •6. Read the text below to find out why Flight Centre Limited thinks staff training is so important. Go anywhere you want to go.
- •7. Discuss whether you would like to work for a company
- •8. Discuss the following.
- •9. Read the following article and answer the questions.
- •The Secret of Teamwork
- •10. Read the text and choose the correct options a-c. The Changing Views of What Makes Effective Teams.
- •1 What did Belbin think about teams?
- •Answer keys Lecture №1 good manners.
- •Lecture №2 management.
Answer keys Lecture №1 good manners.
1-g 2-c 3-e 4-h 5-a 6-b 7-f 8-d
1-c,d 2-c,d 3-a,e 4-b 5-b,f,e 6-a,e
5. A-3
A-2
A-1
B-2
B-3
B-1
7. 1 B and C are normal if the call has been routed through a switchboard; D would be appropriate if you are a receptionist, for example. A is just unhelpful because the caller doesn’t know if he or she has reached the right person or company.
2 All three are possible.
3 B
4 C
5 A and C are both correct, but B is not.
6 A is quite formal, B is informal and C is neither correct nor polite.
7 C is formal, A is informal and B sounds rude.
8 A and B are both correct, although you would only use A with someone
you know well.
9 A and B are both correct.
10 B and C are both correct, depending on what information you are looking
for.
Lecture №2 management.
1 1- clear 2 -complex 3-effective 4- conflicting 5- jealous 6- crucial
2 1-with 2- of 3- on 4- into 5- on 6- to 7- by/with 8-to 9- in 10- to
3 1-balance 2-events 3- example 4- problem 5- a risk 6- company
1-resolve 2- take 3- give 4-Don’t set 5- make 6- Develop 7- Don’t lose 8- Avoid 9- Create 10- Don’t dominate
1- a,a 2- a 3- a,a 4-__ 5-__,__ 6- __ 7- the,the 8- __,__ 9- the,the 10- the,the