Rothwell W.J. - Beyond Training and Development[c] The Groundbreaking Classic on Human Performance Enhancement (2004)(2-e)(en)
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2. What should be happening? (Describe the vision of the ideal present or future.)
3. What is the gap between what is happening and what should be happening? (Describe the gap at present.)
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4. How important is the gap between what is happening and what should be happening? (Describe what consequences are stemming from the gap at present. Then describe what consequences are likely to stem from the gap in the future if no action is taken to narrow or close it. If possible, assess the dollar cost to the organization.)
5. What is the underlying cause (or what are the underlying causes) of the gap between what is happening and what should be happening? (Describe whether the problem stems from lack of knowledge or skill or from a lack of appropriate environmental conditions necessary to support high performance. If there are multiple causes of the performance problem, describe each one and explain how it contributes to the gap.)
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6. What human performance enhancement strategy or strategies could, individually or collectively, most effectively narrow or close the gap between what is happening and what should be happening by addressing the underlying cause(s) of the human performance problem? (Consider such strategies as providing more information to perform, training, providing clearer feedback, improving the timely feedback to performers, providing job or performance aids, clarifying work responsibility, providing opportunities to practice, providing adequate tools for performance, clarifying organizational plans, clarifying organizational policy, using progressive discipline, providing equipment other than tools, providing equipment, addressing job insecurity, clarifying reporting relationships, changing reward systems, providing ergonomically supportive equipment, transferring individuals ill-suited to their present jobs, terminating wrong hires, or other strategies that can be identified to be used individually or collectively.)
List possible strategies to use to address the HPE issue:
Establish measurable performance improvement objectives:
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7. What are the likely outcomes of implementing the Human Performance Enhancement strategy? (What negative side effects are likely to happen in the future if the HPE strategy is implemented? How could the negative side effects be avoided or minimized?)
8. What flexible action plan could guide implementation of the HPE strategy while considering the possible negative side effects of implementation? (Describe who should do what and when to achieve what measurable results.)
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9. How will the results of the HPE strategy be evaluated before, during, and after implementation? (Explain who will do it, why they will do it, how they will do it, and what results are sought.)
A P P E N D I X I V
P R O P O S A L P R E P A R A T I O N
W O R K S H E E T
Directions: Use this Worksheet to help develop a written proposal to decision makers for HPE strategy implementation. For each question appearing in the left column below, provide an answer in the right column. When you finish, write up a proposal for an HPE strategy. If possible, solicit ideas from interested stakeholders as you develop the proposal.
Questions for Developing a |
Answers |
Written Proposal |
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1.What is the background? (Describe what is happening, what should be happening, why that gap is important in costs to the organization, and possible underlying causes of the performance problem or improvement opportunity.)
2.What human performance enhancement strategy would likely narrow or close the gap between what is
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happening and what should be happening? (Provide a recommended solution strategy and a justification for it. Then describe specific, measurable performance enhancement objectives to be achieved by the end of the HPE strategy implementation process.)
3.How should the human performance enhancement strategy be implemented? (Describe the steps to be taken, step-by-step, in the project/ HPE strategy implementation process.)
4.How long will it take to implement the HPE strategy? (Provide a chart depicting the timeline of the project compared to steps in the project. A Gantt chart is good for this purpose.)
5.What will be the costs of implementing the HPE strategy? (Provide a detailed project budget.)
6.What will be the likely benefits of the HPE strategy? (Provide estimated and measurable improvements over time, expressing milestones at which points improvements can be measured, if possible.)
7.Who should be involved in the intervention? (List qualifications of those needed.)
PROPOSAL PREPARATION WORKSHEET
Answers
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R E S O U R C E L I S T F O R H U M A N
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