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Rothwell W.J. - Beyond Training and Development[c] The Groundbreaking Classic on Human Performance Enhancement (2004)(2-e)(en)

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Human Performance Enhancement Competency

 

Future Importance

 

 

Present Competence

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Rate the future importance of each competency

Not at

Little

Some

Much

Very

Not at

Little

Some

Much

Very

and your present competency level of each of the

all

 

 

 

Much

all

 

 

 

Much

following HPE competencies for your job

 

 

 

 

 

 

 

 

 

 

category in the organization

1

2

3

4

5

1

2

3

4

5

 

 

 

 

 

 

 

 

 

 

 

Human Performance Enhancement Methods Specialist

(Selects HPE strategies, individually or collectively, to close performance gap(s) by addressing their underlying causes)

31.

Ability to identify possible HPE strategies

1

2

3

4

5

1

2

3

4

5

32.

Ability to benchmark/compare the appli-

1

2

3

4

5

1

2

3

4

5

 

cation of HPE strategies in other organiza-

 

 

 

 

 

 

 

 

 

 

 

tions and in one corporate culture

 

 

 

 

 

 

 

 

 

 

33.

Ability to excite enthusiasm among oth-

1

2

3

4

5

1

2

3

4

5

 

ers about planning and implementing

 

 

 

 

 

 

 

 

 

 

 

HPE strategies on an organizational scale

 

 

 

 

 

 

 

 

 

 

34.

Ability to involve and empower others in

1

2

3

4

5

1

2

3

4

5

 

the process of selecting HPE strategies

 

 

 

 

 

 

 

 

 

 

 

on an organizational scale

 

 

 

 

 

 

 

 

 

 

35.

Ability to excite enthusiasm among oth-

1

2

3

4

5

1

2

3

4

5

 

ers about planning and implementing

 

 

 

 

 

 

 

 

 

 

 

HPE strategies specific to work methods

 

 

 

 

 

 

 

 

 

 

 

or processes

 

 

 

 

 

 

 

 

 

 

36.

Ability to involve and empower others in

1

2

3

4

5

1

2

3

4

5

 

the process of selecting HPE strategies

 

 

 

 

 

 

 

 

 

 

 

linked to the work

 

 

 

 

 

 

 

 

 

 

37.

Ability to identify and apply HPE strate-

1

2

3

4

5

1

2

3

4

5

 

gies at the level of individual workers

 

 

 

 

 

 

 

 

 

 

38.

Ability to involve and empower the worker

1

2

3

4

5

1

2

3

4

5

 

in the process of selecting HPE strategies

 

 

 

 

 

 

 

 

 

 

 

linked to the individual

 

 

 

 

 

 

 

 

 

 

304

OMPETENCIESC NHANCEMENTE ERFORMANCEP UMANH SSESSINGA

Competency Score by Role

Future Importance Score

Present Competence Score

 

 

 

Forecaster of

Consequences

(Assesses the likely outcomes of implementation to minimize negative side effects and maximize results)

39.

Ability to forecast the likely conse-

1

2

3

4

5

1

2

3

4

5

 

quences of HPE strategies as they may

 

 

 

 

 

 

 

 

 

 

 

eventually affect relations with custom-

 

 

 

 

 

 

 

 

 

 

 

ers, suppliers, distributors, and other ex-

 

 

 

 

 

 

 

 

 

 

 

ternal stakeholders

 

 

 

 

 

 

 

 

 

 

40.

Ability to forecast the likely conse-

1

2

3

4

5

1

2

3

4

5

 

quences of HPE strategies as they may

 

 

 

 

 

 

 

 

 

 

 

eventually affect intergroup and intra-

 

 

 

 

 

 

 

 

 

 

 

group relations and performance inside

 

 

 

 

 

 

 

 

 

 

 

an organization

 

 

 

 

 

 

 

 

 

 

41.

Ability to forecast the likely conse-

1

2

3

4

5

1

2

3

4

5

 

quences of HPE strategies on work pro-

 

 

 

 

 

 

 

 

 

 

 

cesses and methods

 

 

 

 

 

 

 

 

 

 

42.

Ability to forecast the likely conse-

1

2

3

4

5

1

2

3

4

5

 

quences of HPE strategies on individual

 

 

 

 

 

 

 

 

 

 

 

workers

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Competency Score by Role

Future Importance Score

 

 

Present Competence Score

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Competencies Enhancement Performance Human Assessing

305

Human Performance Enhancement Competency

 

Future Importance

 

 

Present Competence

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Rate the future importance of each competency

Not at

Little

Some

Much

Very

Not at

Little

Some

Much

Very

and your present competency level of each of the

all

 

 

 

Much

all

 

 

 

Much

following HPE competencies for your job

 

 

 

 

 

 

 

 

 

 

category in the organization

1

2

3

4

5

1

2

3

4

5

 

 

 

 

 

 

 

 

 

 

 

Action Plan Facilitator

 

 

 

 

 

 

 

 

 

 

(Establishes an action plan

 

 

 

 

 

 

 

 

 

 

for the implementation of

 

 

 

 

 

 

 

 

 

 

HPE strategy)

 

 

 

 

 

 

 

 

 

 

43. Ability to prepare and coordinate the

1

2

3

4

5

1

2

3

4

5

preparation of action plans for HPE strat-

 

 

 

 

 

 

 

 

 

 

egy, integrating them with organizational

 

 

 

 

 

 

 

 

 

 

strategic plans

 

 

 

 

 

 

 

 

 

 

44. Ability to prepare and coordinate the

1

2

3

4

5

1

2

3

4

5

preparation of action plans for HPE strat-

 

 

 

 

 

 

 

 

 

 

egy, integrating them with organizational

 

 

 

 

 

 

 

 

 

 

culture, structure, and politics

 

 

 

 

 

 

 

 

 

 

45. Ability to prepare and coordinate the

1

2

3

4

5

1

2

3

4

5

preparation of action plans for HPE strat-

 

 

 

 

 

 

 

 

 

 

egy, integrating them with work pro-

 

 

 

 

 

 

 

 

 

 

cesses and methods

 

 

 

 

 

 

 

 

 

 

46. Ability to prepare and coordinate the

1

2

3

4

5

1

2

3

4

5

preparation of action plans for HPE strat-

 

 

 

 

 

 

 

 

 

 

egy, giving each worker a say in decisions

 

 

 

 

 

 

 

 

 

 

and actions affecting him or her

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Competency Score by Role

Future Importance Score

 

 

Present Competence Score

 

 

 

 

 

 

 

 

 

 

 

 

 

306

OMPETENCIESC NHANCEMENTE ERFORMANCEP UMANH SSESSINGA

Human Performance Enhancement Implementer

(Implements HPE strategy)

47.

Ability to implement, or coordinate imple-

1

2

3

4

5

1

2

3

4

5

 

mentation of, HPE strategies, integrating

 

 

 

 

 

 

 

 

 

 

 

them with organizational culture, struc-

 

 

 

 

 

 

 

 

 

 

 

ture, and politics

 

 

 

 

 

 

 

 

 

 

48.

Ability to implement, or coordinate imple-

1

2

3

4

5

1

2

3

4

5

 

mentation of, HPE strategies, integrating

 

 

 

 

 

 

 

 

 

 

 

them with work processes and methods

 

 

 

 

 

 

 

 

 

 

49.

Ability to implement, or coordinate imple-

1

2

3

4

5

1

2

3

4

5

 

mentation of, HPE strategies, giving each

 

 

 

 

 

 

 

 

 

 

 

worker a say in decisions and actions af-

 

 

 

 

 

 

 

 

 

 

 

fecting him or her

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Competency Score by Role

Future Importance Score

 

 

Present Competence Score

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Competencies Enhancement Performance Human Assessing

307

Assessing Human Performance Enhancement Competencies

 

 

 

 

 

 

 

 

 

Human Performance

 

 

 

 

 

 

 

 

 

 

Enhancement Evaluator

 

 

 

 

 

 

 

 

 

 

(Evaluates results before,

 

 

 

 

 

 

 

 

 

 

during, and after imple-

 

 

 

 

 

 

 

 

 

 

mentation, feeding inform-

 

 

 

 

 

 

 

 

 

 

ation back into step 1 of

 

 

 

 

 

 

 

 

 

 

the model)

 

 

 

 

 

 

 

 

 

 

50.

Ability to evaluate, or coordinate evalua-

1

2

3

4

5

1

2

3

4

5

 

tion of, HPE strategies, integrating evalu-

 

 

 

 

 

 

 

 

 

 

 

ating processes with organizational

 

 

 

 

 

 

 

 

 

 

 

strategy evaluation

 

 

 

 

 

 

 

 

 

 

51.

Ability to evaluate, or coordinate evalua-

1

2

3

4

5

1

2

3

4

5

 

tion of, HPE strategies, integrating evalu-

 

 

 

 

 

 

 

 

 

 

 

ation processes with corporate culture,

 

 

 

 

 

 

 

 

 

 

 

structure, and politics

 

 

 

 

 

 

 

 

 

 

52.

Ability to evaluate, or coordinate evalua-

1

2

3

4

5

1

2

3

4

5

 

tion of, HPE strategies, integrating evalu-

 

 

 

 

 

 

 

 

 

 

 

ation processes with work processes or

 

 

 

 

 

 

 

 

 

 

 

work methods

 

 

 

 

 

 

 

 

 

 

53.

Ability to evaluate, or coordinate evalua-

1

2

3

4

5

1

2

3

4

5

 

tion of, HPE strategies, giving each

 

 

 

 

 

 

 

 

 

 

 

worker a say in evaluation processes and

 

 

 

 

 

 

 

 

 

 

 

in feeding results back into future HPE

 

 

 

 

 

 

 

 

 

 

 

strategies

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Competency Score by Role

Future Importance Score

 

 

Present Competence Score

 

 

 

 

 

 

 

 

 

 

 

 

 

 

308

OMPETENCIESC NHANCEMENTE ERFORMANCEP UMANH SSESSINGA

SCORING

After you have completed the instrument, copy your scores from each role area on the instrument into the appropriate columns below. When you finish, return the completed instrument to the Survey Administrator.

Role Category

Scores

 

 

 

 

 

 

 

 

Future Importance

Present Competence

Auditor

Visionary

Change Agent

Facilitator

Strategic Troubleshooter

Competencies Enhancement Performance Human Assessing

309

Human Performance Enhancement Methods Specialist

Forecaster of Consequences

Action Plan Facilitator

Human Performance Enhancement Implementer

Human Performance Enhancement Evaluator

Totals

310

OMPETENCIESC NHANCEMENTE ERFORMANCEP UMANH SSESSINGA

Action Planning

For each role listed in the left column below, indicate in the right column what development activities you believe you should pursue in order to build your competencies in each role of a HPE specialist. There are no ‘‘right’’ or ‘‘wrong’’ answers. However, to be most beneficial, you should ask for the advice of your organizational superior, subordinates, or others who may be well-positioned to comment on the competencies that you should concentrate on building and methods of building them. Add paper as needed. If you wish to establish a formal Individual Development Plan that clarifies your personal developmental objectives, methods of achieving them, and measures of accomplishment, do so on a separate paper.

Role

Possible Developmental Activities

Auditor

Visionary

Change Agent

Facilitator

Strategic Troubleshooter

Competencies Enhancement Performance Human Assessing

311

Human Performance Enhancement Methods Specialist

Forecaster of Consequences

Action Plan Facilitator

Human Performance Enhancement Implementer

Human Performance Enhancement Evaluator

312

OMPETENCIESC NHANCEMENTE ERFORMANCEP UMANH SSESSINGA

A P P E N D I X I I I

A W O R K S H E E T F O R E N H A N C I N G

H U M A N P E R F O R M A N C E

Directions: Use this Worksheet to help you structure your thinking about ways to enhance human performance. Use the Worksheet to troubleshoot problems with human performance or explore opportunities for human performance improvement. Answer each question appearing below. If possible, ask several people to conduct the same analysis separately. When everyone is finished, compare notes. Add paper if necessary.

1. What is happening? (Describe the current situation.)

313