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Resource A
Conflict Management
Conflict within and among groups of people is part of life. Since it cannot be avoided, leaders need to manage conflict constructively. The conflict framework developed by Tom Fiutak at the Humphrey Institute Conflict and Change Center, University of Minnesota, suggests several strategies for leaders. This framework is intended to be adjusted to the particular situation.
There are four basic steps (see Figure A.1):
1.Be rooted in reality. Work to hear differing realities of the same situation. Is this conflict about data, relationships, interests, values, or structure? What are the causes of the conflict?
2.Examine underlying assumptions; allow people to express their feelings, or vent.
3.Create options.
4.Produce action to get on with it, which involves responsibility for all parties.
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Figure A.1. Conflict Framework.
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Resource B
A Guide to Oval Mapping
by John M. Bryson and Anne R. Carroll
Oval mapping goes a step beyond the snowcard technique to establish cause-and-effect or influence relationships among ideas. The process facilitator guides participants in brainstorming solutions to an issue or problem and writing their ideas on ovals, or egg-shaped cards. The ovals are then affixed to a wall, participants cluster them into groups, and the group works with the clusters to identify how the ideas are linked together by cause-and-effect or influence relations. Here is an outline of the process, which is described more fully in Strategic Planning for Public and Nonprofit Organizations (Bryson, 2004a).
These are the basic requirements:
•A group consisting of no more than twelve people (seven is optimal)
•A facilitator (ideally from outside the group)
•A large wall
•Flipchart sheets
•Masking tape
•Black markers
•Pencils with erasers
•Paper ovals (in yellow or another light color), approximately
7.5inches long and 4.5 inches wide, twenty per person
1.Tape the flipchart sheets together on the wall to make a rectangular backdrop for the ovals. The rectangle should be four to six sheets wide and two or three sheets high, depending on the size
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of the group. Flipchart sheets should overlap one another by one inch, so that the entire rectangle can be taken down and moved easily.
2.The facilitator asks each group member to think of solutions or responses to the problem being considered and write those ideas on the ovals, one idea per oval, using the black markers.
For example, if the problem were female illiteracy, the facilitator might pose the question, “What should we do to increase female literacy?”
The facilitator directs the group to express their solutions as imperatives—for example, “Have reading materials with female heroes.” Each idea should be expressed in no more than ten words. When most members of the group are finished writing, they post their ovals on the flipchart-covered wall.
The process assumes that participants can all read and write the same language. If participants do not, an alternative process is to draw pictures that represent possible actions. The pictures can be displayed to serve as a visual backdrop for talking about the actions.
3.The facilitator then leads participants in clustering the ovals according to common themes or subjects. Within the clusters, the more general, abstract, or goal-oriented ovals are moved toward the top and the more concrete, specific, and detailed ovals toward the bottom. The facilitator asks participants to name the clusters and then places a new oval with a name above each cluster. These clusters typically represent strategic issue or option areas.
4.The facilitator works with participants to pencil in arrows indicating linkage within and between clusters. An arrow pointing upward from oval A to oval B indicates that the action described on oval A causes, influences, or precedes the action described on B; conversely the action on oval B is an effect, outcome, or followup to the action on A. Once the group agrees on the placement of the arrows, they can be drawn in permanently with a marker.
5.The group now has a map of clusters in which specific actions or options are located toward the bottom, strategic options are in the middle, and more goal-oriented statements are toward the top. (See the graphic representations of this arrangement in Figures B.1 and B.2, in which the oval map is now referred to as an “Action-Oriented Strategy Map”). The facilitator then encourages

RESOURCE B 397
the group to think further about what they hope to achieve by pursuing the strategic options on the map. The responses, or “higher,” goals can be placed on new ovals at the top of the map, and arrows drawn from ovals that would contribute to those goals.
6. Finally, the group may want to decide on what it actually believes should be done, how, and why through an extended workshop process. It may wish to prioritize the actions, strategies, and goals on the map. The facilitator might give everyone five red dots to place on the five ovals considered most vital. This process can be much more elaborate, but the simple version presented here is adequate for constructing a preliminary strategic plan for what the group thinks should be done, how it should be done, and why.
The map so produced can be preserved as is, translated into an outline, or reproduced using computer graphics.
Figure B.1. Overall Logic of an Oval Map
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Figure B.2. Shape of an Action-Oriented Strategy Map.
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