2 Claim for inferior quality of beans
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FRITZ MÜLLER GMBH Amalienstrasse D-8000 München 40
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Our ref. Your ref.
March 12, 20__ OOO SOMAK-HLEB RF, Moscow ul.Kaspiiskaya, 36/2-15
Dear Sir,
We are sorry to inform you that we are not satisfied with the quality of the consignment shipped by s/s “MARUSJA”.
We have examined the consignment of Beans shipped by s/s “MARUSJA” and, in accordance with the terms and conditions of the contract we hereby make a claim against you for inferior quality of the goods. While discharging the cargo of Beans we found the quality not up to the sample and in the circumstances we are compelled to give you formal notice of claim for inferior quality.
We find that 45,000.00 bags of beans ex vessel “MARUSJA” sold to us contain an excessive quantity of unripe, broken and defective beans. The bulk of the goods discharged from the vessel do not correspond to the sample submitted (and on the basis of which the contract was concluded). Therefore we claim an allowance of 35.90 cents per pound on the ground of inferior quality.
Failing your acceptance of our claim, it will be submitted for arbitration.
Yours faithfully, Zukerstrauss Zukerstrauss Vice-President
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3 Delivery of damaged goods
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AKK STAR Russia, Moscow, ul. Zorge, 28 | ||
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Our ref. Your ref.
19th October, 20__ Mitchel Hill Plc. 11-15 Montague Street London EC1 5DN
Dear Sirs,
We refer to the consignment of kitchen wall units which you delivered to our warehouse, as arranged on the 15th this month.
On unpacking these articles this morning to put them on display in our showrooms, we found the insides of the door panels of each unit having large purple stains of approximately 10-25 cm in diameter. These stains appear to be due either to faulty colouring or sub-standard synthetic veneer. In any case the finish of the goods in absolutely unacceptable.
Whatever the cause, and even though the defect is not visible from the outside, these articles are clearly unsaleable. We cannot possibly supply our customers with the goods in this condition.
Should you wish to come and inspect the units by yourself, we are at your disposal. Obviously, however, we expect you to reclaim and to replace these damaged items as soon as possible.
Yours faithfully, Olga Vertkova Olga Vertkova Claims Handler
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FOCUS 2. Comprehension questions.
LETTER 1.1
? What circumstances forced the Buyers to make a claim on the Sellers?
? What did the failure of the fixtures result in?
? What does the statement of expenses incurred by the Buyers include?
? Is the claim justified?
? Is it the first claim against IRASOFT made by the Buyer’s Customers?
LETTER 1.2
? Is the claim admitted in full?
? Why do the Sellers wish to negotiate the amount of the claim?
? What may lead to the break-down of machinery?
LETTER 2
? What are the grounds for the claim?
? What do the Buyers intend to undertake in connection with inferior quality of the goods delivered?
? Do the Buyers reject or accept the lot of the goods?
LETTER 3
? Will the Buyers accept the consignment?
? What do the Buyers expect the Sellers to undertake?
FOCUS 3. Study the notes, writing patterns and vocabulary.
NOTES
1. Serious vs grave vs gross – синонимами не являются. Serious – серьезный, решительный, трудный, внимательный, тщательный (serious problems). Grave – серьезный, угрожающий, чреватый последствиями (grave defects). Gross – большой крупный, бросающийся в глаза, вопиющий, грубый (gross infringement).
2. The s.s. Minsk – названия судов употребляются с определенным артиклем, кроме выражений ex s.s., by s.s.
WRITING PATTERNS
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1. |
Our Customers have experienced serious trouble with… |
Наши клиенты испытывают серьезные проблемы с… |
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2. |
We enclose a Protocol signed by your representatives in … concerning these defects. |
Прилагаем протокол по поводу этих дефектов, подписанный Вашими представителями в… |
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3. |
Our Customers were compelled to claim damages. |
Наши клиенты были вынуждены требовать возмещения убытков. |
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4. |
We enclose the statement showing the expenses incurred by our Customers. |
Настоящим прилагаем заявление о расходах, понесенных нашими клиентами. |
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5. |
The expenses of our Customers amount to $… and we shall be glad to receive your remittance of this amount in due course. |
Расходы наших клиентов составили … долларов США, и мы будем рады получить от Вас перевод этой суммы в должные сроки. |
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6. |
We shall regard your waiving/rejecting the claim as a gross violation of the contractual obligations. |
Ваш отказ урегулировать претензию будет рассмотрен как грубое нарушение обязательств по контракту. |
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7. |
We hope the question will be resolved amicably by mutual understanding. |
Мы надеемся, что эта проблема будет решена дружественным путем на основе взаимопонимания сторон. |
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8. |
We in no way want to jeopardize our current and future business relations. |
Мы никоим образом не хотим поставить под угрозу наше текущее и будущее деловое сотрудничество. |
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9. |
We are ready to recompense you for the losses. |
Мы готовы компенсировать Вам убытки. |
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10. |
The amount of losses seems to be somewhat exaggerated. |
Повидимому, размер убытков несколько преувеличен/ завышен. |
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11. |
Judging by the Protocol the … does not have any grave defects in design and workmanship. |
Судя по протоколу, … (товар) не имеет серьезных дефектов в конструкции и качестве изготовления. |
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12. |
The damage seems to have been the result of improper handling or negligence to/non-compliance with our maintenance and service manuals. |
По-видимому, повреждение было вызвано неправильным обращением или несоблюдением инструкций по эксплуатации и уходу. |
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13. |
We offer a …-year guarantee. |
Мы предлагаем/предоставляем гарантию на … лет. |
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14. |
The treatment the product has been subjected to does not come under the category of normal wear and tear. |
Обращение, которому подвергался данный товар, не подходит под категорию нормального износа. |
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15. |
In the opinion of our experts the sum of $… would be a fair compensation. |
По мнению наших экспертов, сумма в … долларов США была бы справедливой компенсацией. |
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16. |
We agree to pay you $…, without prejudice, in full and final settlement of your claim. |
Мы согласны выплатить Вам без ущерба нашим правам … долларов США в качестве полного и окончательного урегулирования Вашей претензии. |
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17. |
This is a satisfactory solution to the problem. |
Это приемлемое решение проблемы. |
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18. |
We hereby make a claim against you for inferior quality of the goods. |
Настоящим предъявляем Вам претензию по поводу ненадлежащего качества товара. |
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19. |
The quality of the goods is not up/does not correspond to the sample submitted. |
Качество товара не соответствует представленному образцу. |
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20. |
We claim an allowance of …% per … on the ground of inferior quality. |
Мы требуем скидку в размере …% на … по причине ненадлежащего качества. |
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21. |
Though the defect is not visible from the outside, these articles are clearly unsaleable. |
Хотя с внешней стороны дефект не заметен, эти товары не подлежат продаже. |
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22. |
We expect you to reclaim and to replace these damaged items as soon as possible. |
Мы ожидаем, что Вы отзовете поврежденный товар и осуществите его замену в ближайшее время. |