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Business Correspondence / 31-39 / block 37 COMPLAINTS ON TRANSPORTATION AND PAYMENT.doc
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Claims 5 complaints in connection with transportation and payment

FOCUS 1. Read and discuss the letters.

1.1 Complaint in connection with transportation

ZOOM ENERGY CORP.

Russia, Moscow, Suschevski val, 64-32

Our ref. Your ref.

July 18th, 20__

Bedix Oil Ltd.

Bedix House Richmond

Surrey TW9 1DW

Dear Sirs,

We have just received a fax from Novorossijsk informing us of the arrival of the tanker “SIBIR” for lifting 10,000 of Gasoline against our Contract 46-098/678. We would like to state that up to the present moment we have not had from you any advice of the chartering of this vessel. In this connection we refer to your letter of June 5th 20__, in which you informed us that you had not chartered a tanker and promised to fax us immediately after chartering it.

The unexpected arrival of the tanker “SIBIR” in Novorossijsk has put us in a difficult position as far as loading arrangements are concerned. Though in this case we have taken steps to ensure that the loading of the vessel should be effected without delay, we must insist, in accordance with para 6 of the contract, that in future you should inform us of the names of the vessels chartered by you as well as of their approximate loading dates at least two weeks before the expected arrival of each vessel at the port of loading.

Yours faithfully,

Garbuzov Alexey

Garbuzov Alexey

Manager

1.2 Reply to a complaint

Bedix Oil Ltd.

Bedix House Richmond Surrey TW9 1DW

Our ref. Your ref.

July 20th, 20__

ZOOM ENERGY CORP.

Russia Moscow

Suschevski val 64-32

Dear Mr Garbuzov,

Contract 46-098/678

We have received your letter of July 18th, 20__ and must apologize for failing to give you the due notice of chartering the tanker “SIBIR” and the date of her expected arrival in Novorossijsk.

As a matter of fact, the tanker “SIBIR” was originally placed by us for loading oil products in the Mediterranean, but when we subsequently decided to send her to Novorossijsk, we omitted, through an oversight, to advise you of it.

We thank you for taking measures to start loading the tanker without delay and assure you that in future you will be notified in due time of the expected arrival of each tanker chartered by us against the above Contract.

Sincerely yours,

Pelek Siddim

Pelek Siddim

Logistics Department

2 Giving a final warning on delay in payment

WEMBELY SHOPFITTERS LTD.

Wycombe Road Wembley Middlesex HA9 6DA

Our ref. Your ref.

Novemner 18th 20__

TOO AGAT-2

Russia Balashiha

Sh. Entuziastov 6-1/2

Dear Sirs,

Our Outstanding Invoices

Nos. 789 dt Oct 15th 20__ USD 78,908.00

792 dt Oct 23rd 20__ USD 567,098.00

804 dt Nov 3rd 20__ USD 78,098.00

We must stress the point that prompt settlement of our invoices on your part is essential if we are to maintain mutually beneficial relations.

Till the present moment we have not received information from the bank that the above sums were credited to our account which results in causing us serious inconvenience.

We cannot possibly allow this situation to continue, and are sorry to have to tell you that unless you give an unconditional guarantee to reimburse the above amounts by November 28th 20__, we will be compelled to submit the matter for settlement to the Arbitration Court at the Chamber of Commerce in Moscow.

We hope to hear from you very soon.

Yours faithfully,

J.Tritten

J.Tritten

CEO