23 According to the interviewer, why are family-run businesses considered to be so important to the economy?

A They are more successful.

B There are more of them.

C Their productivity is higher.

24 According to the interviewer, how long on average does a family-run business last?

A 15years

B 22 years

C 70 years

25 What does Jill say can put a strain on a couple’s relationship?

A working long hours

B sharing the same office

C taking too much time off

26 Why does Jill think childcare issues are not a problem for them?

A They no longer have young children to care for.

B They don’t need to explain work issues to each other.

C They have agreed to share childcare responsibilities.

27 What does Scott do to help him relax?

A He takes the dog for a walk.

B He plays golf at weekends.

C He listens to music.

28 The only things Scott and Jill disagree about are

A financial matters.

B artistic matters.

C technical matters.

29 What does Scott miss about his previous job?

A his male colleagues

B eating out at lunchtime

C help with correspondence

30 Over the next few years Jill wants to

A export to other countries.

B take on more permanent staff.

C concentrate on design work.

Test 4 LISTENING 40 minutes (including 10 minutes’ transfer time)

PART ONE Questions 1—12

• You will hear three telephone conversations or messages.

• Write one or two words or a number in the numbered spaces on the notes or forms below.

• After you have listened once, replay each recording.

A DETAILED STUDY Part One

This exercise helps to show you what type of information you should listen for.

1. Read carefully through the forms for Conversations 1 and 2, and the diary for Conversation 3. Decide what sort of word fits each gap. Choose from the list below.

an activity, a day of the week, a skill, a department, a time, a number,

a topic, a type of food, a product, a room, a shift, a country

2. Were any gaps difficult to guess? Why?

Now you are ready to listen to Part One of the listening test and answer questions 1—12.

Conversation One (Questions 1—4)

• Look at the form below.

• You will hear a man talking to an employment agency.

ProPlan Employment

Date: 15/8/04 Time: 13.15

Caller: Piet Morganson

Company: Harris International [(1) __________________ manufacturer]

Day required: from 22nd August

Skills/Qualifications: good/expert (2) _______________________

Special requirements: must be willing to work occasional (3)_____________

Number of staff required: (4) _______________________

Conversation Two (Questions 5—8)

• Look at the form below

• You will hear a woman talking to the catering manager of her organization.

Catering Department

Week: 10-14 June

Day required: (5) _______________________

Service: Variety of (6) _______________________ and dessert.

Number of guests: 12

Location: (7) _______________________

Division: (8) _______________________ Contact name: Francesca Wilks

Conversation Three (Questions 9—12)

• Look at the page from a diary below.

• You will hear two people discussing arrangements.

Week 41 October

Monday 10

Meeting with Engel and Volker at (9) _______________________.

Tuesday 11

Visitors arriving from (10) _______________________at 6 p.m.

Dinner at Gino’s restaurant.

Wednesday 12

Out of office

Finish (11) _______________________ .

Thursday 13

2 p.m.: Meeting with C.E. to discuss (12) _______________________.

Friday 14

AGM (all day)

Saturday 15

Sunday 16

PART TWO

Questions 13—22

A DETAILED STUDY Part Two

3. This exercise helps you to focus on the relevant details. Listen to the five recordings for Section 1. Decide if the following statements are true or false.

	True	False
Question 13
A This business employs mostly attractive, young people with good marketing skills.
B This business advises companies on how best to use new technologies.
Question 14
A This industry is dependent on a healthy financial climate.
B This industry has been affected by poor weather in Spain.
Question 15
A A lot of people resent paying for what this industry offers.
B This industry is more concerned with big business than the general public.
Question 16
A This company employs six consultants
B This company offers a form of advice.
Question 17
A This company can help businesses to run more efficiently.
B This company offers to reduce the risk of security leaks.

4. Read through the options A—H. Without listening to the recording, match the extracts (1-5) to the appropriate option (A—H).

A product design E shift patterns

B office furniture F interviews

C staff development G flexitime

D overtime H presentations

1 I think most of the work stations in this office are really badly designed.

2 The last thing you want a potential new employer to think is that you’re unreliable.

3 ... it allows individuals to come up with a personal training programme for themselves.

4 Now I know there are core times when everyone is supposed to be in the office.

5 ... we can avoid paying double time on a Saturday afternoon and even more for a Sunday.

Now you are ready to listen to Part Two of the listening test and answer questions 13—22.

Section One (Questions 13—17)

• You will hear five short recordings.

• For each recording, decide what sort of service the company offers.

• Write one letter (A—H) next to the number of the recording.

• Do not use any letter more than once.

13 _______________________ 14 _______________________ 15 _______________________ 16 _______________________ 17 _______________________

A management consultancy B website design C insurance D banking E catering F advertising G travel H telecommunications

Section Two (Questions 18—22)

• You will hear another five recordings.

• For each recording, decide what each speaker is giving advice about.

• Write one letter (A—H) next to the number of the recording.

• Do not use any letter more than once.

18 _______________________ 19 _______________________ 20 _______________________ 21 _______________________ 22 _______________________

A product design B office furniture C staff development D overtime E shift patterns F interviews G flexitime H presentations

PART THREE

Questions 23—30

• You will hear a man talking about the best ways to get financial support for a new business.

• For each question 23—30, mark one letter (A, B or C) for the correct answer.

A DETAILED STUDY Part Three

5. Listen to the recording for Part Three once. Can you complete the following sentences?

1 John Hamilton is the _______________________ of a company.

2 When he went into business he had to depend on his __________ and ____________.

3 He knew there wasn’t much point in asking his _________________ to lend him money.

4 Business Angels are groups of ____________ people who can lend your business money.

5 They do this for a _______________________ in your company.

Now you are ready to listen to Part Three of the listening test and answer questions 23—30.