23 Alain thinks the company is in trouble because

A the workforce is unhappy.

B there is pressure from overseas.

C there is insufficient marketing.

24 Lisa thinks the best thing to do is to

A reduce staffing levels.

B reduce bonus payments.

C reduce overtime rates.

25 What do they both agree to do?

A meet with Union representatives

B arrange a meeting with the Chief Executive

C consult with the Board of Directors

26 What does Alain think should be in the strategy document?

A a research and development programme

B an economic forecast for the next five years

C a plan to restructure the company

27 Lisa thinks that most staff will

A understand the company’s position.

B react badly to any redundancies.

C agree to the new conditions.

28 Alain thinks that Lisa should

A offer to take a redundancy package.

B ask for a substantial pay rise.

C create a new job for herself.

29 Why is Lisa unhappy with Alain’s suggestion?

A She doesn’t trust him.

B She thinks he is joking.

C She doesn’t understand him.

30 What do they decide to do after their discussion?

A go home and think about it

B discuss it again after the weekend

C write a paper for the Chief Executive

Test 2 LISTENING 40 minutes (including 10 minutes’ transfer time)

PART ONE Questions 1—12

• You will hear three telephone conversations or messages.

• Write one or two words or a number in the numbered spaces on the notes or forms below.

• After you have listened once, replay each recording.

Conversation One (Questions 1—4)

• Look at the message below.

• You will hear a woman calling about changing an arrangement.

Message

To: Henry Lee

From: Maria (1) _______________________ (Architect)

Message: Can’t make Thursday’s meeting about the new (2)_______________________. It’s been rearranged for the following (3)_______________________ at eleven. Can you make sure you take the (4)_______________________ document with you?

Conversation Two (Questions 5-8)

• Look at the note below.

• You will hear two people discussing a complaint.

Message from: Freeman’s about IT delivery

Following items did not arrive:

• (5) _______________________ • two printers

Delivery arrived yesterday instead of (6) _______________________

Want to know if we are willing to (7) _______________________ because they had to bring in (8) _______________________ from another department.

Conversation Three (Questions 9—12)

• Look at the message below.

• You will hear a woman calling about a job.

Astra recording company

While You Were Out Telephone message

Caller: Sophie Clarkson

Message: Wants to know about the data input job in the (9)_______________________.

Can she work (10) _______________________ ? (e.g. 8 a.m.—2 p.m.)

Has some experience so needs to know if she’ll get the higher (11)_______________________ (£9.40).

Can you get back to her on 0208 34588 before six otherwise she’ll call again (12)_______________________.

PART THREE Questions 23—30

• You will hear a radio interview about how a website can help promote a business.

• For each question 23—30, mark one letter (A, B or C) for the correct answer.