23 Dr Carter’s book, The Art of Giving Presentations,

A has come out recently.

B was published last year.

C will reach bookshops next year.

24 Dr Carter says he decided to improve his presentations because

A he felt he was doing worse than his colleagues.

B his boss expressed dissatisfaction with his performance.

C he dislikes doing anything badly.

25 To improve his own performance Dr Carter studied

A books about public speaking.

B the techniques of good presenters.

C common mistakes made by speakers.

26 What does Dr Carter say about nervousness?

A There is no effective way to control it.

B Audiences don’t think it’s a major problem.

C He was given the wrong advice about it.

27 What was the first change Dr Carter made to his preparation?

A He began practising alone in a big room.

B He got colleagues to listen to his performance.

C He began to develop key parts of his presentation.

28 Dr Carter now recommends making a video recording of

A your practice presentation with colleagues present.

B real presentations given by other people.

C your practice presentation without an audience.

29 Dr Carter says most speakers find presentations hard because

A they have to speak to unfriendly audiences.

B they have little experience of public speaking.

C they are anxious about the technical equipment.

30 What technique does Dr Carter recommend for reducing anxiety?

A relaxing the face muscles

B remembering a pleasant experience

C practising deep breathing

Test 2 LISTENING 40 minutes (including 10 minutes’ transfer time)

PART ONE

Questions 1—12

• You will hear three telephone conversations or messages.

• Write one or two words or a number in the numbered spaces on the notes or forms below.

• After you have listened once, replay each recording.

Conversation One

(Questions 1—4)

• Look at the form below.

• You will hear a man making a request for catering.

Executive catering services booking form

Booking made by: Julian Russell

Company: Family Holidays

Event: Launch of new (1) ____________________________

Date: (2) _______________________________________________

Location: Head Office, in the (3) _______________________

Number attending: (4) ____________________________________________

Conversation Two

(Questions 5-8)

• Look at the note below.

• You will hear a man calling to change an arrangement.

Message

To: Sam Wong

From: Bob (5) __________________________ (Planning Dept)

Message: Wednesday’s meeting with him and (6)____________________________________ changed to (7)____________________________________ at 11 am.

Please bring (8) ____________________________ for the new production units.

Conversation Three

(Questions 9—12)

• Look at the note below.

•You will hear two colleagues talking on the phone.

IT Department Messages Time:10.30 am

Tom,

Dave Proctor ((9) _______________________ Dept) called - he has someone who might be suitable for the (10)___________________________________ job.

Can you go over there and take a departmental (11) ___________________________________ with you?

Candidate will wait for up to (12) _____________________

PART TWO

Questions 13—22

Section One

(Questions 13—17)

• You will hear five short recordings.

• For each recording, decide what advice the speaker is giving.

• Write one letter (A—H) next to the number of the recording.

• Do not use any letter more than once.

• After you have listened once, replay each recording.

13 _______________________ 14 _______________________ 15 _______________________ 16 _______________________ 17 _______________________

A begin and end the talk well B rehearse a few times beforehand C use clear visual materials D maximise eye contact with the audience E check all equipment thoroughly F look smart and business-like G avoid talking for too long H get the audience to participate

Section Two

(Questions 18—22)

• You will hear another five short recordings.

• Each speaker is talking on the phone.

• For each recording, decide the main reason for the phone call.

• Write one letter (A—H) next to the number of the recording.

• Do not use any letter more than once.

• After you have listened once, replay each recording.

18 _______________________ 19 _______________________ 20 _______________________ 21 _______________________ 22 _______________________

A to ask for advice B to explain an error C to ask for a decision D to ask for information E to make a complaint F to request help G to confirm details H to express thanks

PART THREE Questions 23—30

• You will hear an interview with Susan Gates, Director of Human Resources Policy at Robertson’s, a national chain of supermarkets. She recently sat on a government committee that looked into the funding of higher education.

• For each question 23—30, mark one letter (A, B or C) for the correct answer.

• After you have listened once, replay the recording.