2 Учебно-методические материалы / Управление качеством Ильенкова
.pdf
, 1 , ? www.InetLib.Ru - !
!
.
,
.
, ,
. ,
. ,
.
. ,
, . .
1998
, 2 , ? www.InetLib.Ru - !
:
. . , . . , . . , C. . , . .
, . . , . . , . . , . .
. / . . , . . , .. .; . ,
. . .:
.
:
, ,
,
,
.
, .
.
, 3 , ? www.InetLib.Ru - !
.............................................................................................................................................................. |
|
4 |
1. . ................ |
8 |
|
1.1. ....................................................................................................................................... |
|
8 |
1.2. ............................................................................................................. |
|
13 |
1.3. ........................................................................................................... |
|
18 |
2. |
.................................................... |
24 |
2.1. ................................................................................ |
|
24 |
2.2. . ......................................................... |
|
33 |
2.3. . ........................................................................................ |
|
38 |
.............................................................................................................................................................. |
|
50 |
1 2 ....................................................................................................... |
|
51 |
3. ........................................ |
52 |
|
3.1. ................................................................................................................. |
|
52 |
3.2. .................................................................................................................................... |
|
64 |
3.3. ........................................ |
67 |
|
3.4. ......................................................................... |
|
69 |
3.5. .................................................................................................................................. |
|
71 |
............................................................................................................................... |
|
84 |
................................................................................................... |
! . |
|
3.6. ....................................................................................................................... |
|
80 |
.............................................................................................................................................................. |
|
83 |
.......................................................................... |
! . |
|
4. ................................. |
86 |
|
4.1. ......................................... |
86 |
|
4.2. .......................................................................................................................... |
|
92 |
4.3. ............................................................................................................................. |
|
93 |
.............................................................................................................................................................. |
|
95 |
............................................................................................................................... |
|
95 |
5. ....................................................... |
|
97 |
5.1. ....................................................................................................... |
|
97 |
5.2. .......................................................................................... |
|
104 |
5.3. ...................................................................... |
|
116 |
5.4. ........................................................................................... |
|
122 |
............................................................................................................................................................ |
|
125 |
............................................................................................................................. |
|
126 |
6. ............................................ |
128 |
|
6.1. .......................................................... |
|
128 |
6.2. ...................................................... |
|
135 |
6.3. . ............................................................................... |
|
144 |
6.4. ............................................................................................................. |
|
160 |
6.5. ........................................................................... |
|
163 |
............................................................................................................................................................ |
|
165 |
7. |
|
|
................................................................................................................................ |
|
167 |
7.1. ................................................................................................................... |
|
167 |
7.2. ............................................................................................................ |
|
172 |
7.3. ............................................................................................................................ |
|
173 |
7.4. ............................................................................................................................... |
|
175 |
7.5. , , ............................... |
178 |
|
............................................................................................................................................................ |
|
184 |
6 7 ..................................................................................................... |
|
184 |
................................................................................................................ |
|
187 |
..................................................................................................................................... |
|
191 |
................................................................................................................................................... |
|
196 |
, 4 , ? www.InetLib.Ru - !
. .
(
, ) ,
, “
”. .
.
.
. -
,
.
.
.
. , “ ”, “ ”,
”, “
”, “ ” ( ), “ ”
) . .
, , ,
.
, 5 , ? www.InetLib.Ru - !
,
.
.
“ ”
.
, .
,
.
. ,
, ,
.
, .
, ,
.
.
,
.
.
.
.
. ,
.
, 6 , ? www.InetLib.Ru - !
.
, .
“ ”,
,
( ),
.
.
.
;
;
; ,
;
;
.
– ,
,
,
,
.
:
– . . ( . . ., , );
1 – . . , . . ( . . ., ), . .
. . ., , );
2 – . . , . . ( . . ., , );
, 7 , ? www.InetLib.Ru - !
3 – . . , . . ( . . ., , ), . .
( . . ., , ), . . ( . . ., , ),
. . ( . . );
4 – . . , . . ;
5 – . . ;
6 7 – . . ( . . ., ,
);
– . . ;
– . . .
. . .,
.
, 8 , ? www.InetLib.Ru - !
1.
.
1.1.
, ,
. – ,
: ,
, .
.
.
( -8402)
,
. , " ",
", " ".
9000.
9000 80-
.
,
. .
– .
TQM (total quality management) –
( , ) .
, 9 , ? www.InetLib.Ru - !
9000 ,
. , –
. .
( . 1.1).
. 1.1.
TQM – ,
,
. , ,
, .
, .
,
( ,
).
.
, , .
, 10 , ? www.InetLib.Ru - !
. ,
,
. , 2 "
" " ( ) ,
, , ...". ,
. – . –
, ,
) (
). ( . .)
.
, , ,
, ,
.
.
. ,
, ( ).
.
.
, ,
. –
( , , ).
, . .)
.
-
. ,