3 Look back at the things a receptionist needs to do when taking a reservation. Can you add to the list?

Vocabulary

4 Complete the second part of the dialogue with the words in the box.

confirmed ■ credit card ■ expiry date ■ name

R Can I have your___________, please?

G Yes, it's Dowling, Anita Dowling.

R Sorry, can you spell that, please?

G Yes, it's A-N-I-T-A, Dowling, D-O-W-L-I-N-G.

ROK. Can I take yourdetails?

G It's a Visa card, number 4838 1867 3324 0089.

R Let me just check ... 4838 1867 3324 0089.

G That's right.

R And what's the_______?

G It's 09/05 - September 2005.

R OK, that's allfor you, Ms Dowling.

We'll look forward to seeing you on 24th June.

G Thank you very much. Goodbye.

Speaking

• Work in pairs. Read the telephone dialogues in Exercises 2 and 4 aloud.

• Work in pairs. Read the reservation form and role play a dialogue between a guest and a receptionist.

Hotel Dubrovnik Customer reservations

Arrival date 16 March

Departure date 18 March

Room type single, non-smoking

Guest's name Tony Jamieson

Telephone no. (00 44) 020 8769 7883

E-mail address tdjamieson@totalize.co.uk

Room rates Single 125 Double 150

Credit card details

Type of card

(Visa, Amex, etc.) Mastercard

Cardholder's name Mr T. Jamieson

Card number 5432 6172 2351 9846

Expiry date 11/04

Get real

Work in groups. Find out what types of hotels and room prices there are in your town or area. Create a short guide for visitors. Remember to include a budget option, a mid-range option, and a luxury option if you can. Use your price guide to practise role playing the dialogue.

Do you have a sense of humor?

Read. Make a brief summary.

A Republican and a Democrat.

It isn't difficult to travel now. People can travel by train and by plane, and if they have cars, they can drive to any place they want. But over a hundred years ago it wasn't as easy to travel as it is now. Though there were trains at that time, people often used horses.

Here is a story about an American congressman who was travelling from New York to Washington on horseback. On his way he had to stop at a small hotel for the night. The owner of the hotel came out to meet him. The congressman asked if there was a room available till the next morning. "Certainly," the owner of the hotel answered. "But I want to know whether you are a Republican or a Democrat". "Why do you want to know it?" the congressman asked. “You see," the owner of the hotel explained, "I want to do my best for all my visitors. And I've heard that a Republican likes good accommodation for himself, and a Democrat is more interested in a warm place and good food for his horse." "Then," said the congressman, "I am a Republican and my horse is a Democrat".

Примерная форма бланка для бронирования номера в гостинице

Hotel Reservation Form

Hotel (name) has the following accommodation facilities:

double room category A ($...), category B ($...)

single room category A ($...), category B ($...)

Отель(название) предоставляет следующие номера:

Двухкомнатный номер категории А ($...) , категории Б ($...)

однокомнатный номер категории А ($...) , категории Б ($...)

Prices are for accommodation with breakfast (service and tax included).

В стоимость номера включен завтрак, а также обслуживание и налоги.

As the number of single rooms is very limited, sharing a room with another person may be possible.

Поскольку количество одноместных номеров ограничено, возможно подселение в двухместный

номер.

Dead line for reservation (Предельный срок бронирования)

________________________________________________________________________________

I order a room from (c) ______________________ to (по)____________________

Number of nights (Число суток)

Double room category A _________________

Double room category B _________________

Single room category A __________________

Single room category B ____________________

Age (возраст)__________ is preferable) Name:

Yes (no)______(when sharing a room with someone else, my age is preferable)

Name:__________________________________

I will arrive by private car (YES, NO)

If booking cannot be made in the requested price, please reserve in the next available (higher, lower)

category.

Date __________________ Signature ____________________