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Файл:Steps in Speaking English (Шаги в разговорном английском). Учебно-методическое пособие
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It’s thirty: three, zero. call.
I wonder if I could call you
again in a month’s time?
Thank you for your time.
It’s been nice talking to you.
Bye.
Sorry but I must go now.
Thanks for calling.
Goodbye. Bye.
Exercise 12. Please, play your role, using the expressions above.
Students B Role plays.
1 Making and taking calls
You are the receptionist at AIC computing. Answer the phone and
ask for the caller’s name. Connect the caller to Louis.
Now you are Louis. Answer the phone. Say you don’t have time to
talk. Ask the caller to call later.
2 Reasons for calling
You saw a job advert in the paper for the position of trainee manager.
You’d like to apply for the job. Call the Human Resources
Department and ask them to send you details. Give your name and
address.
3 Leaving messages
Answer the phone. Rashid is out of the office today. You don’t know
when he’ll be back. Take a message for him. Take the caller’s mobile
number.
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4 Taking messages
Berlin Trains
Departure
Arrival
Price
0835
1315
42 euros
1205
1650
42 euros
1523
1940
37 euros
Answer the phone. Martha is out. Take a messages for her.
5 Asking the caller to wait
You work in Henri Reiser’s office. Answer the phone. Henri is
talking on another line. Find out if the caller wants to wait.
6 Asking for repetition and clarifying
Your colleague calls about a visit by a client next week. Write down
the information about the client’s arrival at the airport.
7 Ending the call
Answer the phone. It’s a colleague. You’re VERY busy today.
8 Booking hotels and restaurants
You are the manager of Renoir’s restaurant. Answer the phone and
take a booking. Remember to ask for:
Customer’s name? number of guests? date and time
A contact number? smoking or non-smoking table?
9 Booking transport
You work at the train station.
Answer the phone and answer the
questions about trains to Berlin.
Use this travel information.
Take the caller’s booking.
Find out: How many tickets;
give price; which train; take
credit card details
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times
times
10 Dealing with telephone problems
4pm Caterers arrive
6.30pm The Managing Director
5pm Put decorations
6.45pm Speeches and champagne
6pm Departments start arriving
7-
9pm Buffet
You’re waiting for you colleague’s to arrive. You have a meeting
with him/her and you can’t meet later on. Answer your colleague’s
call. It’s a really bad line.
11 Making appointments
You are Mr. Francone. Your colleague calls to arrange a meeting.
You have a day off on Tuesday 25th. You are free at 3.15 on the next
day. Find out where the meeting is.
12 Inviting people
Your friend calls and invites you to the theatre. Find out when it is.
Accept or decline.
13 Confirming arrangements
You are organizing your Managing Director’s leaving party. Here is
your current schedule. Your boss calls to confirm the arrangements.
arrives
14 A conference call
You are a sales manager. The company wants your staff to have
English lessons. You have ten staff but they are very busy and some
don’t want to stay late. Talk the training manager and try to find a
solution.
15 Placing an order
Your work at Spyline. Take a customer’s order and complete the
order form below:
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Catalogue
number
Product
Price
Guantity
………………
Voice Changer
$586
………………
SSL 34 TT
Truth teller
………………
………………
………………
Call Pass
$305
………………
SL 36 PP
…………………
………………
………………
description
………………
……
………………
……
…………………
..
………………
……
………………
……
………………
….
………………
….
………………
….
………………
…..
16 Solving problems
You work for a delivery company. A regular customer calls with a
problem. What action will you take?
17 Complaining and handing complaints
You work in a hotel. A customer calls you with some complains.
18 Selling on the phone 1
Answer a call from a company which design websites. You don’t
have a website so you are interested. Arrange for the person to visit.
19 Selling on the phone 2
You work for the “Print Machine”. You have a special offer on
printer cartridges at the moment. Take the customer’s details and
offer to visit his/her company.
24
Lesson III. Topics: Relationship, Love, Friendship
Vocabulary. Close people and things.
your best friend, your shoes, your teacher, your watch, your
oldest friend, your mobile phone, your doctor, your pet,
your relatives
Exercise 1. Choose three things/people from the list above. Tell the
students how long you have know the people or had the things.
Vocabulary. Official relationship.
a colleague – someone you work with
an old school friend – someone you were at school with
get in touch – start having contact
go out (with someone) – have a romantic relationship
get on well (with someone) – have a good relationship
lose touch – have no more contact
ask someone out – invite someone to go on a date with you
grow apart – slowly stop having a good relationship
put up with – accept a bad situation without complaining
split up with – stop being someone’s partner
get over – stop feeling sad about an ex–partner
Exercise 2. Answer the questions.
1. Have you ever gone out with your colleague?
2. How often do you get in touch with your old school friends?
3. Do you get on well with your parents?
4. Do you usually lose touch with your ex–boyfriend/girlfriend?
5. Have you ever had a romantic relationship with your old
friend?
6. Is it difficult for you to start having contact with new people?
Why?
25
7. With whom have you no more contact? Why? Would you like
to get in touch with these people again?
8. Do women ever ask men out in your country?
9. What do you think is the minimum time you should go out
with someone before you get married?
10. Do you think couples who marry young often grow apart?
Why/Why not?
11. If your partner never did housework, would you put up with
it? Why/Why not?
12. For what reasons do people usually split up with their partner?
13. What different ways do people use to get over the end of a
relationship?
Exercise 3. Read the text about smart agreements.
Love me forever… or pay 5 million dollars!
No one with big money in California or New York these days gets
married without a pre–nuptial agreement. This is particularly true for
Hollywood actors, who agree, for example, that a husband or wife
will receive $5 million if their partner is unfaithful. But these
agreements are also becoming popular in European countries such as
Germany and the Netherlands. Australia, too, now accepts them.
Bus driver Nick Palmer, from Perth, is delighted. His girlfriend Kate
Brown has asked him to marry her. Nick has agreed but plans to sign
a pre–nuptial agreement first. 'Kate mustn't cut her hair short and she
mustn't stay out late,' he told us. 'Last year she forgot the anniversary
of the day we met and then she lost her temper. She definitely mustn't
do that again.'
Kate thinks he's making a fuss over nothing. 'He'll have a good life. I
haven't got a job so I can stay at home all day. In the agreement it
says that he doesn't have to do much housework. He doesn't have to
do the cooking. All he has to do is the washing up.'
However, Nickolas has a surprise for Kate. And it was interesting for
her to know about it. 'There's one thing in the agreement that she
26
doesn't know about yet. Before I marry Kate, she has to ... get a job!'
has to
don't have to
mustn't
Exercise 4. Read the article again and answer true or false.
1. Nick asked his girlfriend to marry him.
2. Nick likes short hair.
3. Kate sometimes loses her temper.
4. Kate wants Nick to do the washing up.
5. Nick wants his wife to get a job.
Vocabulary. Obligation or no obligation.
Expression of Example Meaning
Obligation She
No obligation You
much housework.
Prohibition You
late.
Exercise 5. Make your own smart agreement, using words from
vocabulary. Choose one of the situations below and discuss how to
make them successful. Imagine that you are going to:
1. marry a millionaire/ess
2. go into business with a friend
3. travel around the world with a friend
4. share a flat with someone you don’t know well
Example: OUR SMART AGREEMENT
I have to:__________________________________________
I don’t have to:_____________________________________
I mustn’t:__________________________________________
get a job. It is necessary to do
this.
do
It isn't necessary but
you can do this if
you want.
stay out
Don't do this.
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The other person has to:_______________________________
The other person doesn’t have to:________________________
The other person mustn’t:______________________________
Exercise 6. Read the text.
Would you do that for love?
Dangerous
pedestrian
A WOMAN IN
MOSCOW went to
prison because she
caused eight car
accidents. Every
time she saw a
good–looking man
driving a car, she
walked in front of
the car. She thought
the men would feel
badly about hitting
her and so they
would ask her out
on a date.
I'm not sure what I
would do with
someone like this,
but I wouldn't feel
sorry for her.
True love or true
madness?
A MAN SOLD
everything he had
to buy his
girlfriend a ring.
John Mason sold
his car, his guitar,
his stereo and even
some of his
clothes. Then he
borrowed another
Ј5,000. The ring
his girlfriend liked
was Ј15,000.
Nice guy, but what
an idiot! I would
never do that. My
girlfriend would
think I was crazy.
Jealous wife
SHEILA PORTER
sold her husband's
Porsche sports car
because she saw
him with another
woman. The car
was parked outside
their house and
Sheila put a sign in
the window: Tor
Sale – $5.
Someone bought it
immediately.
In simple English,
I'd kill her.
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Samanta Darril
from Brighton
I wouldn't put this
woman in prison. I'd
get her some
psychiatric help.
David Brooks from
Edinburgh
Exercise 7. Answer these questions.
1. What would you do for love?
2. What would you never do for love?
3. What should people do for love?
4. Have you ever done something unusual for love?
5. Do you think it is necessary to do something extraordinary for
love?
6. What article do you like most of all?
7. What do you think about the woman from Moscow? Was it
stupid or romantic to do such things?
8. What do you think about John Mason? Would you sell
everything for love?
9. What do you think about Sheila Porter? Do you understand
her? Have you ever done something like this?
Exercise 7. What do you think “speed-dating” is? Read the letter and
check your answers.
Dear Nick,
Thank you for booking a place at our next speed-dating event.
What to expect:
Speed-dating is a fast way to meet a new partner! There are twenty
men and twenty women and you have just three minutes to talk to
Chris Drew from
Cardiff
Where is this
man? I'd marry
him tomorrow. I
hope his girlfriend
knows how lucky
she is.
Cynthia Farey
from Liverpool
SpeedDate
John Pilgrim from
London
I can certainly
understand this
woman. I would do
the same in her
situation.
Jennifer Silver
from Exeter
29
each person. After three minutes, if you like the person, put a tick by
his or her name on your card. Then, move on and talk to the next
person. At the end, give us your card. If you ticked someone who
also ticked you, we will give you each other's email addresses.
A few tips:
Don't start every conversation with 'What do you do?' This gets very
boring. And don't ask too many questions which can be answered
with 'yes' or 'no'.
Ask interesting questions, like 'How would your best friend describe
you?' or 'What was the last CD you bought?'.
When?
Sunday 19th May. Arrive at 6.00 p.m
Where?
Attica Club, 20 Hawkley Street, London.
Happy dating!
Julia Honey
Manager
Exercise 8. Read the letter again and answer the questions.
1. How many people are there at this event?
2. How long do you get to speak to each person?
3. What should you do with your card?
4. Whose e-mail addresses will you get?
5. What type of question shouldn’t you ask?
6. What kind of questions should you ask?
7. Is speed-dating typical for your country?
8. Would you like to go on a speed-dating? Why? Why not?
9. What questions would you ask on a speed-dating?
10. What kind of dating is the best? (blind date12, online dating or
Internet dating13, extreme date14, put a face to a name15, faceto-face date16, meet the parents17, romantic date)
12
blind date – свидание вслепую
13
online dating/Internet dating – виртуальное свидание
30
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