Английский язык для делового общения в сфере туризма и гостеприимства. Учебное пособие

The monument is very impressive, isn`t it?

Yes, it is really beautiful. And now if you look to your right you`ll catch a glimpse of the central cathedral…Oh, it`s getting on for four. Shall I take you to your hotel or to the Exhibition, gentlemen?

It`s a quarter to 4, isn`t it? We`ll have to go straight to the Exhibition.

All right. Here we are. Good-bye, gentlemen.

Good-bye, Mr. B. Thank you for a lovely time. It`s been a pleasure.

The pleasure was all mine, gentlemen.

5.Celebrations, Entertainments. Make your own dialogues using the phrases given below:

Our delegation gives /we are having a party to celebrate…(today we are celebrating…the national holiday of … / the anniversary).

We invite you to… (the birthday party, a cocktail-party). Are you engaged today? – I`m engaged.

When do you have a free day? – My free day is on Saturday / Sunday. What are your plans for tonight?

What is your favourite pastime / hobby, sport? What do you do in your spare time?

In my spare time I am fond of photography.

I enjoy music, hiking, the cinema, the theatre, art, painting. I like to be out with friends, to go to discotheques

I collect books, stamps, badges.

What a coincidence! That`s my hobby too. Care to see it? – I have no time.

Are you keen on game shooting / hunting, fishing, camping, photography?

Do you like to play billiards, lawn tennis, table tennis, badminton? Let`s play a game of chess, draughts, billiards.

Let`s go to the swimming pool, gym, courts, stadium. What do you call this game?

Show me how to play baseball, golf, cricket, squash, gorodki.

6.Tours, museums. Make your own dialogues:

What tours are you interested in?

I`d like to visit an exhibition, a museum.

I advise you to visit Historical museum, Fine Arts museum, picture gallery, exhibition of…

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Are you fond of fine arts?

Who painted this picture? – This is a painting by… Let`s go on a tour of the city.

Do you want me to show you the town, the city, the Botanical Gardens, some metro stations?

Let`s walk there.

Have you already been to the Kremlin, the Palace of Arms, the Hermitage Museum, the Mars field, the Red Square?

7. Make dialogues using these phrases: Getting about a town.

I need a guidebook. I`d like to see the city.

What can you recommend that I see?

I`d like to see historical monuments (the Art museum, the Central park, the Zoo, the Exhibition, the monument to…).

What is this street (this square) called? Where is the main street (the central square)?

Asking the way.

How can I get to the station (to the airport, to the library, to the museum, to the gallery)?

Is it far?

I`ve lost my way.

Will you write down the address?

Can I get there on foot (by bus, by metro, by taxi)? Stop here – I want to get out (to take pictures).

Is there a taxi (bus, tram) stop nearby? Is there an underground station nearby? Is there a gas station not far from here?

Is this the right way to the river-port (railway station)? Go straight on.

In two blocks (at the corner, at the traffic lights) turn right (left, round the corner)

Go farther.

Transport.

You should take a bus. Where is this bus going to?

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What is the fare?

What is the next stop?

Get off in two stops.

Stop here please.

Wait for me.

Will you go faster?

Will you go slower?

How much?

8. Act the dialogue: A) Asking the way:

Guest: Excuse me. Could tell me the way to the main post office, please?

Receptionist: Well, it`s in B. Street, near A. Square. G.: Is it far to walk?

R.: It`s about two kilometers. G.: Can we get a bus from here? R.: Yes, a number twelve.

G.: Where is the bus stop?

R.: Turn left outside the hotel and go straight ahead until you get to the main road. Then turn right and the bus stop is on the right hand side opposite some shops.

G.: I think we`ll take a taxi. Could you order a taxi for us, please? R.: There is a taxi outside now, sir.

G.: Oh, good. Thank you.

G.: Hello, taxi? How much would it be to the main post-office? Taxi driver: Hundred rubles.

G.: OK. Could you take us there, please?

B) Asking the way:

Excuse me, can you tell me the way to Red Square?

Sure. Go down Gorky Street two blocks straight ahead and you will see the Kremlin Stars.

Thank you very much. Is there a bus?

No, there isn`t. There is a trolley-bus. The stop is over there.

Well, I see a crowd of people there…

At rush hours the trolley-busses are overcrowded. I advise you to walk. It`ll take you a quarter of an hour.

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Thank you very much. I`ll follow your advice. On my way back I`ll take a trolley-bus.

Good idea. Excuse my curiosity, where are you staying?

At the Minsk Hotel. Does any trolley-bus go there?

Of course, It will take you not more than ten minutes to get to the Minsk Hotel by trolley-bus.

You have been most helpful. Thank you.

Don`t mention it. Have a good time!

Good luck!

C)

Excuse me, is it the right way to the British Museum?

Certainly. Is it your first visit to London?

Yes, it is. I want to see the most famous sights. I`ve already been to the Tower, Parliament Houses and the National Gallery.

What do you think of London?

It`s a wonderful city.

I`m glad you like it. London is m native city.

Thank you for being so kind.

Have a good time.

9. Match the signs:

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Ben: I ... (pick up) some visitors from America. They ... (come) from Darwin but the plane ... (be) 30 minutes late so instead of arriving at 2 o’clock they ... (now, arrive) at 2.30pm. Americans ... (be) always late. ....

They ... (be) never on time.

Bill: I ... (hope) your listening skills are good because Americans ...

(be) difficult to understand. They ... (have) a strong accent and they ...

(speak) very loudly.

Ben: I ... (hope) they understand me. I ... (practice) my pronunciation every night in front of the mirror.

Bill: ... (not, forget) ‘practice makes perfect’.

11. Look at recommendations which we give a person who is going abroad for the first time.

Luggage. Avoid packing too much luggage in order not to carry around too many things you will never use. Only take what is really essential. Make a list of everything you pack so that you can check your things every time you repack on the journey.

Travel information. Read a good travel book so as to find out the most interesting places to visit, best way to travel.

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Local customs. Find out as much as you can about the local customs of the country you intend to visit so as not to offend people there. For example, in Moslem countries it is important to remove your shoes before you enter a mosque.

Language. Learn some basic language so that you can communicate with the people of the country you are going to visit. Try to learn expressions like: "Hello", "Goodbye", "Yes", "No", "Please", "Thank you", "You're welcome", "I'd like" and "Have you got?"

Health. Take along a basic medical kit in case you become ill. Include in it essential medicines such as antibiotics, pain killers, and something for insect bites and stomach complaints. Remember also to take along a supply of bandages and plasters.

12. Answer the questions.

1)How should you pack your luggage?

2)Why is it useful to make a list of things you pack?

3)What can help you to find out the best way to travel?

4)Why is it important to learn the local customs of the country you intend to visit?

5)What basic expressions do they advise to learn so that you can communicate with the people of the country you are going to visit?

6)What medicines should a basic medical kit include?

13. Read the text:

How not to behave badly abroad

Travelling to all corners of the world gets easier and easier. We live in a global village, but how well do we know and understand each other? Here is a simple test. Imagine you have arranged a meeting at four o'clock. What time should you expect your foreign business colleagues to arrive? If they're German, they'll be bang on time. If they're American, they'll probably be 15 minutes early. If they're British, they'll be 15 minutes late, and you should allow up to an hour for the Italians.

When the European Community began to increase in size, several guidebooks appeared giving advice on international etiquette. At first many people thought this was a joke, especially the British, who seemed to assume that the widespread understanding of their language meant a corresponding understanding of English customs. Very soon they had to change their ideas, as they realized that they had a lot to learn about how to behave with their foreign business friends.

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For example:

The British are happy to have a business lunch and discuss business matters with a drink during the meal; the Japanese prefer not to work while eating. Lunch is a time to relax and get to know one another, and they rarely drink at lunchtime.

The Germans like to talk business before dinner; the French like to eat first and talk afterwards. They have to be well fed and watered before they discuss anything.

Taking off your jacket and rolling up your sleeves is a sign of getting down to work in Britain and Holland, but in Germany people regard it as taking it easy.

American executives sometimes signal their feelings of ease and importance in their offices by putting their feet on the desk whilst on the telephone. In Japan, people would be shocked. Showing the soles of your feet is the height of bad manners. It is a social insult only exceeded by blowing your nose in public.

The Japanese have perhaps the strictest rules of social and so business behavior. Seniority is very important, and a younger man should never be sent to complete a business deal with an older Japanese man. The Japanese business card almost needs a rulebook of its own. You must exchange business cards immediately on meeting because it is essential to establish everyone's status and position.

When it is handed to a person in a superior position, it must be given and received with both hands, and you must take time to read it carefully, and not just put it in your pocket! Also the bow is a very important part of greeting someone. You should not expect the Japanese to shake hands. Bowing the head is a mark of respect and the first bow of the day should be lower than when you meet thereafter. The Americans sometimes find it difficult to accept the more formal Japanese manners. They prefer to be casual and more informal, as ' illustrated by the universal 'Have a nice day! American waiters have a one-word imperative 'Enjoy’ The British, of course, are cool and reserved. The great topic of conversation between strangers in Britain is the weather–unemotional and impersonal.

In America, the main topic between strangers is the search to find a geographical link. 'Oh, really? You live in Ohio? I had an uncle who once worked there.' 'When in Rome, do as the Romans do.'

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Here are some final tips for travellers.

In France you shouldn't sit down in a cafe until you've shaken hands with everyone you know.

In Afghanistan you should spend at least five minutes saying hello. In Pakistan you mustn't wink. It is offensive.

In the Middle East you must never use the left hand for greeting, eating, drinking, or smoking. Also, you should take care not to admire anything in your hosts' home. They will feel that they have to give it to you.

In Russia you must match your hosts drink for drink or they will think you are unfriendly.

In Thailand you should clasp your hands together and lower your head and your eyes when you greet someone.

In America you should eat your hamburger with both hands and as quickly as possible. You shouldn't try to have a conversation until it is eaten.

14. Read the article again and answer the questions. Discuss the questions in pairs.

1)Which nationalities are the most and least punctual?

2)Why did the British think that everyone understood their customs?

3)Which nationalities do not like to eat and do business at the same

time?

4)They (the French) have to be well fed and watered.' What or who do you normally have to feed and water?

5)An American friend of yours is going to work in Japan. Give some advice about how he/she should and shouldn't behave.

6)Imagine you are at a party in (a) England (b) America. How could you begin a conversation with a stranger? Continue the conversations with your partner.

7)Which nationalities have rules of behavior about hands? What are the rules?

8)Why is it not a good idea to ...

... say that you absolutely love your Egyptian friend's vase.

... go to Russia if you don't drink alcohol.

... say 'Hi! See you later!' when you're introduced to someone in Afghanistan.

... discuss politics with your American friend in a McDonald's.

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15. Discussion.

1)Do you agree with the saying 'When in Rome, do as the Romans do'? Do you have a similar saying in your language?

2)What are the 'rules' about greeting people in your country? When do you shake hands? When do you kiss? What about when you say goodbye?

your country?

16. Introducing Britain.

You arrive at an airport in Britain.

The first thing you see are the similarities. A lot of things look the same here as at home. You could be anywhere in Europe.

The shops are an international mixture. The people don`t look any different. The clothes are the same. The hair is the same. People do the same things. The British can be polite and friendly…but not always.

When you leave the airport, you will see that everyone drives on the left. Be careful when you cross the road!

One of the differences you`ll see is the style of the houses. Each house generally has just a ground floor and a first floor and is surrounded by a small garden. Looking after the garden is one of the main British pastimes. In suburbs there are not many blocks of flats. Everything looks neat and tidy.

Big city centers are different, things are not always pretty. Life is faster, harder, noisier. Cars, lorries, buses and taxis dominate city life. Many British cities have changed to make things better for the car, but to make things worse of the people.

British food can be different too. You will enjoy some of the food, it`s quite delicious. Roast beef and Yorkshire pudding. But other kinds of British food are not quite as delicious. Chips, sausage and beans. Perhaps not for the visitor.

And there`s tea and coffee! Tea and coffee with everything!

It`s your first evening in Britain. You can go out to a pub, if you want. There are many different kinds of pub. Some nice, some not so nice. Chose a nice one. But don`t stay too late. You must be tired. It`s the end of your first day in Britain.

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17. What sights of London are mentioned in this dialogue? What do you know about them?

Act the dialogue:

That`s a map of London, isn`t it?

Yes, it is. This is St James`s Park and this is Buckingham Palace.

Where are the Houses of Parliament?

Here. Next to Big Ben.

And where is Westminster Abbey?

It`s just next to the Houses of Parliament. Do you know where the Tower of London is?

No, I don`t know, where it is.

It`s on the Thames…here.

Who`s that?

That`s a Horse Guard. And do you know where this is?

Yes it`s Piccadilly Circus.

Shall we go to London next week?

Yes, that`s a good idea.

18. Read the text and answer the questions:

Many visitors to Britain do not go outside London. But for those who explore the country it is quite easy to move around. An excellent network of free motorways links all the parts of the country.

For those who prefer rail travel, a variety of tickets is available: from a single one-way ticket to a ticket allowing unlimited travel on trains for one week or more.

When you know how you will travel, you can choose the kind of accommodation that suits your budget.

There are excellent hotels in every city, but these can be expensive.

Guests Houses and “Bed and Breakfast” accommodation is cheaper and a very pleasant way to spend a holiday. You can ask at the Tourist Office for information about a good “Bed and Breakfast”.

One city which tourists like to visit is Bath.

Bath lies on seven hills. In the eighteenth century magnificent streets and crescents were built for the visitors who came to the city to enjoy the medicinal qualities of the spa. Fine Georgian architecture on such a scale makes Bath unique in England.

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