- •Reading it essenтials
- •Introduction
- •Section 1
- •Important Topics unit 1 Computer
- •3. Look at these words from the text. Write h (hardware), p (peripheral), s (software) or m (measurement) next to each one.
- •4 Match the words and phrases in the text with the definitions (1-8).
- •4 Find the words in the text that mean:
- •1 Work in pairs and discuss the questions.
- •3 Decide if the sentences are true (t) or false (f).
- •4 Match the highlighted words and phrases in the text with the definitions (1-6).
- •5 Say which of these documents would you write by hand and which on a word processor? Say why?
- •1 Have you ever surfed the Internet? Which websites did you visit?
- •5 Complete the sentences (1-7) with the highlighted words from the text.
- •1 Where is the best place to find information on these topics?
- •2 What are the advantages and disadvantages of finding information from these sources?
- •3 Read the text quickly and choose the correct answer.Then report to the partner or a teacher how you find information what rules you should follow.
- •4 Which of the words in the box do people usually think of as positive? Which do they think of as negative?
- •6 Find the words in the text that mean:
- •2 Read part of an interview about e-commerce. Match the questions (a-e) with the correct paragraphs (1-5).
- •1 Read the Web page about Netiquette and check your answer to Exercise 1. Then write the headings (a-d) above the correct paragraphs (1-4).
- •4 Choose the things which are good netiquette and put a cross (/) by those that are bad netiquette.
- •5 Complete the sentences (1-5) with the words in the text.
- •1 Who uses computers and the Internet more, boys or girls? Can you think of any reasons for this?
- •2 Read the text quickly. Write the correct heading above each section.
- •3 Match the charts with the figures from the text that they illustrate(%).
- •5 Circle the word in each group that is different.
- •1 Work in pairs and discuss the questions.
- •2 Read the quotes and write the name of the students by the jobs they want.
- •Text 1 Computers Make the World Smaller and Smarter а Find the answers to these questions in the following text.
- •Text 3 Data mining
- •2.Mark the following statements as True or False:
- •A Find the answers to these questions in the following text.
2 Read part of an interview about e-commerce. Match the questions (a-e) with the correct paragraphs (1-5).
a How does e-commerce work?
b What's the future for e-commerce?
с Do customers like shopping online?
d What kind of business do you run?
e What do e-tail stores need to succeed?
We sell mobile phones and accessories, and we only operate online. We're a B2C business. That means 'business to customer', so we don't sell to other businesses - that's B2B. We're obviously not C2C either, which is individual people selling to each other online.
Yes, it's becoming very popular and successful. It's world-wide shopping, 24 hours a day, 365 days a year. It's so convenient - people can browse through online catalogues, compare prices easily, and there's less paperwork, so it's cheaper for the retailer. We can pass these savings onto the consumer.
Well, the best sites, or e-tail stores, have an electronic storefront giving categories that are easy to understand. You can read reviews about the products, go to chat rooms to talk about them, and when you've made your choice, simply click your mouse and add it to your electronic shopping cart.
The retailer needs to build consumer confidence. You need a website that is easy to navigate and it must download quickly. You need customer support services, things like FAQs (frequently asked questions), information about the order, and guarantees about delivery. A secure server for transactions using credit cards and a privacy policy are also very important.
I think everyone will shop online soon. All e-tail stores will use virtual reality to sell their goods - it's going to generate billions of euros.
3 Choose the features of the best e-tail stores.
have slow downloads
have an electronic shop window
have somewhere to put to your goods
inform the customer about the order
need a lot of paperwork
have a place for people to talk
give product reviews
use a safe Web server for payment
9 cannot say when goods will arrive 10 let people ask questions
4 Find the words in the text that mean:
1 extra, additional products (paragraph 1)………………..
2 work, do business (1)………………………..
3 matches someone's needs (2)…………………
4 someone who sells (2)………………………….
5 customer (2)………………………………..
6 help (4)……………………………………..
7 promises (4)………………………………..
8 buying and selling (4)……………………..
5 Complete the table with the adjective or noun in the text (and questions).
Noun Adjective
1 ………… commercial
2 convenience……………
3 success …………….
4…………. confident
5 security …………….
6 ………… private
6 Work in pairs. What questions do you think an online consumer will have? Think of five FAQs for an online business, e.g. about the type of business, the products offered, payment, security.
Write the questions.
Give them to another pair.
Imagine you run an online business and answer the questions you receive.
Write the answers under the questions and give them back to their authors.
Unit 9 Netiquette
1 Look at the definition of etiquette. What do you think Netiquette is?
etiquette /'etiket, -kat/ n [U] formal rules of correct and polite behaviour in society or among members of a profession