Focus on Business English. Part 2 (110

МИНИСТЕРСТВО ОБРАЗОВАНИЯ И НАУКИ ФЕДЕРАЛЬНОЕ ГОСУДАРСТВЕННОЕ БЮДЖЕТНОЕ ОБРАЗОВАТЕЛЬНОЕ УЧРЕЖДЕНИЕ

ВЫСШЕГО ПРОФЕССИОНАЛЬНОГО ОБРАЗОВАНИЯ «ВОРОНЕЖСКИЙ ГОСУДАРСТВЕННЫЙ УНИВЕРСИТЕТ»

FOCUS ON

BUSINESS ENGLISH

Part 2

Учебно-методическое пособие для вузов

Составители: А.В. Варушкина, Е.С. Селезнева

Издательско-полиграфический центр Воронежского государственного университета

2012

Утверждено научно-методическим советом факультета романо-германской филологии 20 марта 2012 г., протокол № 3

Рецензент канд. филол. наук, доцент Н.М. Шишкина

Учебно-методическое пособие подготовлено на кафедре английского языка гуманитарных факультетов факультета РГФ Воронежского государственного университета.

Рекомендуется для студентов 1–2 курсов очного и заочного отделений экономического факультета Воронежского государственного университета.

Для направлений: 080100 – Экономика, 080200 – Менеджмент, 080400 – Управление персоналом

2

3

ПОЯСНИТЕЛЬНАЯ ЗАПИСКА

Учебно-методическое пособие «FOCUS ON BUSINESS ENGLISH (PART 2)» подготовлено на кафедре английского языка гуманитарных факультетов факультета РГФ Воронежского государственного университета.

Предназначено для студентов 1-2 курсов очного и заочного отделений экономического факультета для направлений: Экономика (080100), Менеджмент (080200), Управление персоналом (080400).

Пособие знакомит с образцами оригинальных текстов, освещающих проблемы производственной стрессоустойчивости, проведения корпоративного досуга, развитие лидерских качеств, и обеспечивает включение студентов экономического факультета в ситуации профессиональнозначимого общения.

Целью данного методического пособия является овладение иноязычной коммуникативной компетенцией на уровне, достаточном для профессионального общения.

В процессе работы с данным учебно-методическим пособием решаются следующие задачи:

-развитие умений ознакомительного и поискового чтения с целью получения информации по одной из актуальных проблем экономики;

-развитие умений обсуждать предложенные современные проблемы в различных формах парного и группового взаимодействия;

-развитие умений формулировать тезисы устного высказывания и записывать их.

Пособие состоит из четырех разделов (units), каждый из которых включает аутентичный текст и блок упражнений, направленных на чтение, понимание, извлечение информации из текста, лексические упражнения и упражнения на обсуждение, а также задания, развивающие навыки аудирования. Все это способствует развитию коммуникативных умений студентов.

Работа с каждым разделом требует 5-7 академических часов.

4

UNIT 1

TRAVEL

START UP

Do / Would you like travelling on business. Why / why not?

VOCABULARY

1. Put the words in the box under the appropriate headings. You may put some words in more than one column.

2.Match the sentences below to the situations. a). at an air-line check encounter

b). on a plane

c). at a reception hotel d). in a restaurant

e). at a railway station f). at a car hire firm

1.Which bus will take me downtown?

2.Could I have the bill, please?

3.How long will you be staying?

4.What did you have from the mini-bar?

5.Is this self-service?

6.I’d like an aisle seat at the back.

7.Did you pack the case yourself?

8.When does the express to Montreal leave?

9.Your baggage is 5 kilo overweight, You have to pay the excess.

10.It’s $ 1,000 for three days. Unlimited milerage.

11.Is it automatic or manual?

12.On the left you can see the Adriatic coast.

13.I’d like a round trip to Chicago.

14.There can be turbulence over the Himalayas.

15.Here is your boarding pass.

16.We’ll be landing in 25 minutes.

17.Is this your hand luggage?

5

18.This dish is quite spicy.

19.Please return to your sits and fasten your safety belts.

20.Smoking is forbidden in the toilets.

LISTENING

A business traveller’s priorities

1.1 Stephanie Tayloris a businesswoman who travels regularly as part of her job. Listen to the first part of the interview and choose the three priorities she mentions from the list below.

•Good organisation

•Balancing cost with comfort

•Easy booking

•Being patient

•Regular transport

•Airline food

Why does Stephanie think it is still important for businesspeople to travel regularly?

1.2 Listen to the second part of the interview and list the best and worst travel experience that

Stephanie describes.

In pairs discuss what developments you expect to see in future business travel.

1.3 Listen to what Stephanie says about future business travel and complete her prediction below.

Perhaps, particularly in the area of …1….. , I think hotels will need to improve …2…… in general. There are some very good hotels already, but I think more hotels will provide ….3….. for businesspeople…perhaps some ….4….. facilities for …..5….. .

READING

1.Read this article from the Financial Times and answer the questions.

Corporate Road Warriors

By Stuart Crainer

The characteristic that most distinguishes today’s executives is not their

6

technological sophistication but the amount of time they spend on the move. To observe the real impact of globalisation, you only have to walk around an international airport. Among the crowds of tourists, an army of road warriors and corporate executives march red-eyed across the world’s time zones. Global markets mean constant global travel.

Management consultants are among the most frenetic frequent fliers. They routinely cross continents for a face-to-face meeting and then return home. They point to the importance of personal contact. For a profession built on rational analysis, it seems illogical. Face-to-face meeting when one of the parties is exhausted and jet-lagged seem unlikely to benefit anyone. But most consultants act as if e-mail and satellite links had never been invented. For the masters of logic, only the face-to-face experience will do.

The question is why all the technological gadgetrv has failed make a dent in the amount of business travel? The answer seems to lie with a simple statistic. More than 90 percent of human communication is nonverbal (some studies put it as high as 93 percent). Facial expressions, body language, eye contact - these are all key conduits. Without them you can’t get past first base. It’s tough to bond over the Internet. ‘Most of us still want face-to-face contact,’ says Cary Cooper, professor of organisational psychology and health at the University of Manchester Institute of Science and Technology (UMIST). ‘A lot of people rely on their personalities to persuade others,’ he says. ‘That doesn’t come out in e-mails, and video conferencing is limiting. They may also want to influence people outside of the meeting. A lot of lobbying goes on before and after meetings. That’s why eyeball-to-eyeball is so important. We still don’t fully trust the technology even though it’s been around for a while. We prefer to talk behind closed doors.’

We also read body language to pick up the atmosphere, he says. ‘We walk into a meeting and pick up the feel of what the other people are thinking. We watch how Y reacts to what X is saying. You can’t do that by videoconference. Most of us don't have the self-confidence to believe we can build the sorts of relationships we need with clients and suppliers down the wire. Business travel won’t decrease for that reason. It’s a shame because at the so moment we’re burning out an awful lot of people.’

From the Financial Times

COMPREHENTION

1. Read the whole article. Are these statements true or false?

a)Businesspeople are travelling more than ever before.

b)Management consultants travel less than other businesspeople.

c)Most people think that using the Internet is as good as meeting face-to-

face.

d) Body language is more important than what people actually say.

7

e) Business travel will decline in the long run as people use the Internet more and more.

1)ignorance about something.

2)knowledge, experience and understanding of something.

3)interest in something.

b)If X has an impact (line 7) on Y, it has 1) no influence on it.

2) a connection with it.

3) an effect on it.

c)A road warrior (line 11) is a kind of 1) soldier.

2) Transport employee.

3) Business person.

d)A time zone (line 13) is an area of

1)an airport where you can see the times of flights.

2)a building where there is a public clock.

3)the world where it is the same time in all places. e) Something that is global (line 13)

1)is round or spherical.

2)happens or involves things all over the world.

3)is full and complete.

3.Find words in the article that are the opposites of these expressions.

a)slowandlow-key

b)infrequent

c)irregularlyandwithgreateffort

d)illogical

e)rational

f)fresh, rested and ready to work

4. Choose the correct sense for the expressions in italics.

a)‘The question is why all the technological gadgetry has failed make a dent in the amount of business travel?’

1) a hollow area in a surface

2) a reduction

b)The answer seems to lie with a simple statistic,

1)not tell the truth

2)be found in

c) Facial expressions, body language, eye contact - these are all key conduits, 1) channels of communication

8

2) pipes

d) Without them you can’t get past first base,

1)get beyond the first stage in a negotiation or discussion –

2)an expression taken from baseball

3)get beyond the base of something - an expression taken from building

houses

e) It’s tough to bond over the Internet,

1)use a type of financial investment

2)make close contact with someone

f) A lot of lobbying goes on before and after meetings

1)Meeting in hotel lobbies

2)attempts to influence people and their decisions

5.Match each verb 1-5 to the noun a)-e) that it goes with in the article. a) The atmosphere

b) relationships c) people

d) a meeting

e) body language

6.Now match each verb 1-5 in Exercise 5 with another noun that it can typically go with.

a) trust

b) a worker c) a feeling d) a lamp-post t) a book

7.What is the key message of the article? Choose the best alternative.

a)Videoconferencing will eventually take over from face-to-face meetings.

b)Business meetings will always be necessary because people prefer to meet face-to-face.

c)Airlines face a difficult future as business travel declines.

FOLLOW UP

1.When someone says that more than 90 percent of human communication is non-verbal, what exactly do they mean? Do you agree? Why / why not?

2.Is it a good idea to combine business travel with leisure? For example, would you stay in a place after a meeting or a job interview to have a few days’ holiday? Why / why not?

9

UNIT 2

LEADERSHIP

START UP

Do you think that managers should be trained to deal with conflict?

VOCABULARY

1.Match the sentence beginnings (1-7) with the correct endings (a-g). The sentences all contain words from the interview above.

1.We are looking for a new CEO, someone with strong leadership

2.Richard has real managerial flair

3.In the police, leaders are held responsible

1.The study concludes that a charismatic visionary leader is absolutely not required for a visionary company

2.She is an extraordinary leader

3.Thatcher had drive, energy and vision,

4.He was a born leader. When everyone else was discussing

a)but many thought it was the wrong vision.

b)and, in fact, can be bad for a company's long-term prospects.

c)and has won the respect of colleagues and employees.

d)for the actions of their subordinates.

f)skills and experience with financial institutions.

g)what to do, he knew exactly what to do.

h)who will bring dynamism and energy to the job.

2. Choose the best word to fill in each gap.

My name is Laura Garcia and I train people in modern management tech-

riors / sponsors / speculations) what to do without talking to them. They were often very (above / further / long / remote) from the employees. They (imported / imposed / stressed / pressured) their decisions from above and their whole approach was (a bottom – up / upside –down / inside – down / top-down)

the process of (talking / consultation / speaking / discussing).

LISTENING

2.1 Max Landsberg is a partner at Heidrick and Struggles, the International executive search consultants. Listen to the first part of an interview.

10